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Jay Buick GMC
Bedford, OH
82 Reviews
Welcome to Jay Buick GMC, conveniently located on the Bedford Automile, near Broadway Ave on Rockside Rd. As one of the last family owned dealerships in the Greater Cleveland area, Jay Buick GMC has consistently offered the best deals on New Buick Vehicles, New GMC Trucks & Used Cars in Cleveland & the Bedford area for more than 50 years! At Jay Buick GMC, we know our business; we excel at customer service, & we'll continue our tradition of offering you the best new Buick, GMC, & used car deals in Cleveland. Stop by Jay Buick GMC & find out what makes us the preferred Buick GMC Dealership in Cleveland, Parma, & Bedford!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 82 reviews
June 23, 2025
We always have our cars serviced here. The service writers are excellent with making my appointments and also keeping me updated. The service writers are excellent with making my appointments and also keeping me updated. More
by SUZIE.HUTTER
Verified CustomerEmployees Worked With
I can't find the name
June 22, 2025
Service department did a great job servicing my truck, employee that did the work was very knowledgeable about the truck, but missing from the service video was fluids being removed from the truck. Person employee that did the work was very knowledgeable about the truck, but missing from the service video was fluids being removed from the truck. Personnel of the service department are professional, courteous also the waiting room was very clean which makes the experience very enjoyable. More
by tolbert189
June 22, 2025
Jay Buick is a great dealership. I have purchased three vehicles from Jay Buick. Always great customer service and very helpful. I have purchased three vehicles from Jay Buick. Always great customer service and very helpful. More
by delmarh74
Employees Worked With
David from the Service department and someone from parts that was very helpful with me purchasing a rim for my bent rim. I can’t remember his name.
June 18, 2025
Very Good Very Good Very Good Very Good Very Good Very Good Very Good Very Good Good Very Good Very Good More
by ZEHEOAKVALLEY17
Employees Worked With
February 08, 2025
I worked with Mr. Prude . He did a wonderful job working with my husband and I . I went in for a 2022 Buick and he assisted us with a brand new 2025 Buick encore gx sti Prude . He did a wonderful job working with my husband and I . I went in for a 2022 Buick and he assisted us with a brand new 2025 Buick encore gx still wrapped in plastic. He was patient with us and allowed us time to shop around before returning and purchasing a vehicle. Thanks again Mr.Prude More
by Taisha brown
Employees Worked With
Sean Prude
December 13, 2022
Want a go-to guy? Mike Crooms is your man. He is knowledgeable, and helpful and worked hard to make the numbers work. I was able to convert my lease to a buy of Bui Mike Crooms is your man. He is knowledgeable, and helpful and worked hard to make the numbers work. I was able to convert my lease to a buy of Buick Encore. Service department is great too. More
by rusty2
Employees Worked With
July 29, 2021
I have had my vehicle serviced many times at jay Buick .I'm not impressed by there technicians except allen who gets it right.the other technicians need better training or hire more compantent ones.the re .I'm not impressed by there technicians except allen who gets it right.the other technicians need better training or hire more compantent ones.the reason I still give them a 5 star rating is there service writers Rick and John they make my experience amazing.Where Jay Buick lacks they make up for it ten fold.I will not deal with anybody else they are very informative and really care about the customer.if it wasn't for them I would take my bussiness elsewhere they are the reason I'm thinking of getting my next vehicle from Jay Buick. More
by Kyled
Employees Worked With
Rick and John service department
December 30, 2020
Tristan Holmes and Mike Croom were great working with me to purchase my 2019 Buick Encore. I just wish someone had shown me how to work some of the features. Also wish they had put gas in the car; was almos to purchase my 2019 Buick Encore. I just wish someone had shown me how to work some of the features. Also wish they had put gas in the car; was almost on E. More
by Yamohio50
September 12, 2019
2015 Ford Escape I have to start by saying Lue Vascek was vary nice and helpful when I bought my Vehicle. About a week later I noticed my car was starting hard. The n I have to start by saying Lue Vascek was vary nice and helpful when I bought my Vehicle. About a week later I noticed my car was starting hard. The next morning dead will not start or crank. Jumped started drove 1 hour to work shut my car off and would not start again! I called Lue first to give them the chance to take care of a customer as they should. They said they would not do anything for me that they checked the battery during service and it was fine it was on me. I find this completely unacceptable 8 days after purchase. I will not be returning for service or any sales. I understand that this car is "As is" but 8 days after purchase is unacceptable and to not even offer to take care of me in any way is unacceptable. This will take a possible life long customer in to someone who will tell everyone he meets About there poor customer service. I worked at Ganley Village for 4 years as a tech and we would do anything to take care of a customer to make sure they return. That is customer service there are to many dealerships out there to go to a dealer that will not take care of it's customer. I am extremely disappointed in this experience if I could give 0 stars I would. More
by Soverfield
