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Jay Buick GMC
Bedford, OH
411 Reviews
Welcome to Jay Buick GMC, conveniently located on the Bedford Automile, near Broadway Ave on Rockside Rd. As one of the last family owned dealerships in the Greater Cleveland area, Jay Buick GMC has consistently offered the best deals on New Buick Vehicles, New GMC Trucks & Used Cars in Cleveland & the Bedford area for more than 50 years! At Jay Buick GMC, we know our business; we excel at customer service, & we'll continue our tradition of offering you the best new Buick, GMC, & used car deals in Cleveland. Stop by Jay Buick GMC & find out what makes us the preferred Buick GMC Dealership in Cleveland, Parma, & Bedford!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 411 reviews
November 14, 2026
Professional and efficient. Never pushed unneeded services. Provided video of inspection. All work done in a timely manner.f Never pushed unneeded services. Provided video of inspection. All work done in a timely manner.f More
by mdiamant
Verified CustomerEmployees Worked With
November 13, 2026
Great people and great environment Helped me get the vehicle. and the amount was affordable vehicle. and the amount was affordable More
by rbnthms1robin
Employees Worked With
November 10, 2026
I feel the matter could have been resolved in one visit instead of two. I had a sensor that was not working. I had to pay for the sensor to be reprogrammed. It became apparent in less than 24 hours that re instead of two. I had a sensor that was not working. I had to pay for the sensor to be reprogrammed. It became apparent in less than 24 hours that reprogramming was not effective. I was then told that it had to be replaced. I question why that was not initially apparent. More
by DMALDEN
November 02, 2026
I have been leasing and servicing vehicles for many years with Jay and it is always a pleasure dealing with the sales and service departments. with Jay and it is always a pleasure dealing with the sales and service departments. More
by DONNA_R_VENTURA
November 01, 2026
Easy transaction , all services performed in a timely manner, overall quality very satisfied will highly recommend Jay Buick manner, overall quality very satisfied will highly recommend Jay Buick More
by DAVID.RICHMOND95@yahoo.com
Employees Worked With
October 29, 2026
Very, very disappointed with the salesman and his manager that failed to sale two brand new Buick vehicles to my twin daughter's because they wanted to play games with the monthly lease amount numbers and a that failed to sale two brand new Buick vehicles to my twin daughter's because they wanted to play games with the monthly lease amount numbers and a $2400 negative equity trade. Explain to the public how two high 730 create scores, a dealership fixed lease advertising number and incentives off new purchases didn't happen. Explain to the public how another Buick dealership sold via lease two brand new cars as advertised with there lease options with not one concern about the $2400 in negative equity with a trade. Your salesperson and the manager both require new training in how not to lose two brand new cars from this dealership because of failed management skills. More
by No happy
Employees Worked With
Does it really matter?.
October 24, 2026
I had a seamless experience turning in my 2024 GMC Terrain and leasing a new 2027 Terrain. Love the vehicle and Michael's service was great to get me in and out on a very tight schedule! Terrain and leasing a new 2027 Terrain. Love the vehicle and Michael's service was great to get me in and out on a very tight schedule! More
by capbuckeye
