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Jay Buick GMC

Bedford, OH

Overview
Employees
Reviews
Vehicles
4.7
305 Reviews
Welcome to Jay Buick GMC, conveniently located on the Bedford Automile, near Broadway Ave on Rockside Rd. As one of the last family owned dealerships in the Greater Cleveland area, Jay Buick GMC has consistently offered the best deals on New Buick Vehicles, New GMC Trucks & Used Cars in Cleveland & the Bedford area for more than 50 years! At Jay Buick GMC, we know our business; we excel at customer service, & we'll continue our tradition of offering you the best new Buick, GMC, & used car deals in Cleveland. Stop by Jay Buick GMC & find out what makes us the preferred Buick GMC Dealership in Cleveland, Parma, & Bedford!
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18800 Rockside Rd

Bedford, OH

44146

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Showing 305 reviews

May 17, 2026

This dealer ship is very clean, Everyone is very professional and very welcoming. Customer Service is top notch. More

by RICKY-DEEDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Richmond
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May 18, 2026 -

Jay Buick GMC responded

Thank you for your wonderful feedback, Ricky! We are thrilled to hear that you found Jay Buick GMC Bedford to be clean and that our team provided you with top-notch customer service. We appreciate your kind words and look forward to welcoming you back on your next visit! Jay Buick GMC Bedford Team

May 17, 2026

We had a very pleasant experience at Jay Buick. Everyone we encountered were very friendly. More

by melissg13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
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May 17, 2026 -

Jay Buick GMC responded

Thank you for your kind words, Melissa! We’re thrilled to hear that you had a pleasant experience at Jay Buick GMC Bedford. Our team takes pride in providing friendly service, and we appreciate you taking the time to share your thoughts. We hope to see you again soon! Jay Buick GMC Bedford Team

May 14, 2026

Jay Buick Dealership has the most professional, kind,understanding employees. They care about your auto needs and desires. They are very knowledgeable. I truly trust them with my vehicle and car sa More

by mrs.mdillard0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Jay Buick GMC responded

Thank you for your review! We appreciate your kind words about our team at Jay Buick GMC Bedford. It’s great to hear that you feel confident in trusting us with your auto needs. Your support means a lot to us. We look forward to assisting you again in the future. Jay Buick GMC Bedford Team

May 14, 2026

They are were so professional and nice. I felt like a VIP. The dealership vibes were good. I had a very genuine experience. More

by bstokes217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Croom
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Jay Buick GMC responded

Thank you for your review! We're happy to hear you felt like a VIP during your visit to Jay Buick GMC Bedford. Our team strives to provide a genuine and professional experience, and it's great to know we succeeded. We look forward to welcoming you back again soon! Jay Buick GMC Bedford Team

May 12, 2026

Caring and considerate people at the desk. Very helpful and considerate. Let’s you know what’s going on. More

by SSCGRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department desk very helpful. #134
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May 13, 2026 -

Jay Buick GMC responded

Thank you for your feedback, Grace! We’re glad to hear that you found our team to be caring and helpful. At Jay Buick GMC Bedford, we strive to keep our customers informed throughout their experience. We appreciate your support and hope to see you again soon! Jay Buick GMC Bedford Team

May 06, 2026

I’ve been waiting for a part (info center (radio)) for going on 2 weeks and I’m told that I could be waiting for another 3 weeks. I’m not sure we’re the gap is in this process but as the customer and the More

by kevingantt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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May 07, 2026 -

Jay Buick GMC responded

Thank you for sharing your experience, Kevin. We understand how important the infotainment system is in your 2023 GMC Terrain and how much staying informed matters while waiting for a replacement part. Your feedback provides Jay Buick GMC Bedford with valuable insight as we continue reviewing parts coordination and communication processes. Please feel free to contact us directly if you would like to check on updates for your repair. We are committed to strengthening communication around parts availability so customers have clearer expectations throughout the repair process. Jay Buick GMC Bedford Team

May 05, 2026

Excellent service. Great access, timely and professional. Video provided important information for planned service in convenient text-based format. More

by Bears6152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Walter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Timen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2026 -

Jay Buick GMC responded

Thank you for the fantastic review! We’re thrilled to hear that you had an excellent experience with us at Jay Buick GMC Bedford. It's great to know that our service and video communication met your needs. We appreciate your feedback and look forward to assisting you again in the future! Jay Buick GMC Bedford Team

May 01, 2026

It was great working with Michael Croom again. I haven't had any problems since I switched to GMC. More

by No
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2026 -

Jay Buick GMC responded

Thank you for your kind words! We're happy to hear you had a great experience working with Michael again. It's wonderful to know that you’re enjoying your GMC without any problems. We look forward to assisting you again in the future! Jay Buick GMC Bedford Team

May 01, 2026

David worked with me in the service department. The process was very smooth. Everything was great! More

by john.wadolowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
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May 01, 2026 -

Jay Buick GMC responded

Thank you, John! We’re glad your experience with our service department and David was smooth and great. We appreciate your positive feedback and look forward to serving you again at Jay Buick GMC Bedford! Jay Buick GMC Bedford Team

April 29, 2026

My service rep is David. He is just great. He advises me on the necessary maintenance and gets me out promptly. More

by VAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2026 -

Jay Buick GMC responded

Thank you for your wonderful review! We’re happy to hear that David provided you with great service and timely maintenance advice. Your satisfaction is our priority at Jay Buick GMC Bedford. We appreciate your kind words and look forward to serving you again soon. Jay Buick GMC Bedford Team

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