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Jay Buick GMC

Bedford, OH

4.7
160 Reviews
Welcome to Jay Buick GMC, conveniently located on the Bedford Automile, near Broadway Ave on Rockside Rd. As one of the last family owned dealerships in the Greater Cleveland area, Jay Buick GMC has consistently offered the best deals on New Buick Vehicles, New GMC Trucks & Used Cars in Cleveland & the Bedford area for more than 50 years! At Jay Buick GMC, we know our business; we excel at customer service, & we'll continue our tradition of offering you the best new Buick, GMC, & used car deals in Cleveland. Stop by Jay Buick GMC & find out what makes us the preferred Buick GMC Dealership in Cleveland, Parma, & Bedford!
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18800 Rockside Rd

Bedford, OH

44146

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Showing 160 reviews

August 17, 2025

Excellent is all could say, I will be doing all my service at Jay for now on. More

by MIKE@CROOKEDRIVERSUPPLY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Walter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Timen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2025

The issue was solved due a manufacturing error on my steering wheel which made a squeaky noise when I back up. More

by willie_shannon
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
August 16, 2025

Staff was friendly. Your AI system need updating to be a little more user-friendly and provide useful service information. The agents were very helpful in the service de More

by GEN0528002
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Dave
August 16, 2025

Sales people were accessible and easy to discuss what was wanted and what was available. They were able to provide a chosen vehicle at a compromised price. More

by Curt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Sean Prude and Nicole Petty, and I will give each of them 5 stars.
August 14, 2025

Staff is friendly, and efficient. My truck was serviced and washed (Sorry about the Ivy sap) A portion of the start-up services have expired, prompting me to suggest a concierge d More

by RAMSHACKLE45
Recommend Dealer
Yes
Employees Worked With
Several members of the sales dept. greeted me by name, misspelled allen
August 14, 2025

I don’t like to take time to give reviews, Brian did a wonderful job for me. Five stars. More

by HOMEDOC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Walter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Timen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

Jay Buick GMC does excellent work and Brian Mixson always does a great job in getting me an appointment that is convenient. The video review is helpful and I always look forward to anything the assigned mec More

by ABARNES6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Mixson
August 12, 2025

They took care of all of our questions and handled the purchase quickly and thoroughly. More

by bvokurka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naldo
August 12, 2025

Very welcoming environment nice generous employees. Greeted as soon as you arrive. Tariq was AMAZING no exaggeration! he was really patient with me as I am an older woman who's indecisive and wanted to More

by BARBARA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tariq
August 11, 2025

The service is always excellent at this dealership. The service members really care about the vehicles they service. They always reset the seat to the position it was in when I released the vehicle i More

by ABARNES6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Mixson