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Jay Buick GMC
Bedford, OH
390 Reviews
Welcome to Jay Buick GMC, conveniently located on the Bedford Automile, near Broadway Ave on Rockside Rd. As one of the last family owned dealerships in the Greater Cleveland area, Jay Buick GMC has consistently offered the best deals on New Buick Vehicles, New GMC Trucks & Used Cars in Cleveland & the Bedford area for more than 50 years! At Jay Buick GMC, we know our business; we excel at customer service, & we'll continue our tradition of offering you the best new Buick, GMC, & used car deals in Cleveland. Stop by Jay Buick GMC & find out what makes us the preferred Buick GMC Dealership in Cleveland, Parma, & Bedford!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 390 reviews
August 31, 2026
The experience was great. It started when my wife and I showed up to the dealership right at closing time but Lawrence and Dalton saw us through the window and ran over to un It started when my wife and I showed up to the dealership right at closing time but Lawrence and Dalton saw us through the window and ran over to unlock the door to the dealership to meet us Despite being well past closing time they welcomed us in and spent time walking through our interests, the choice of vehicles, any even included a test drive. Lawrence and Dalton found our ideal vehicle at another location worked to get it to the Jay Buick GMC dealership, and a week later - we drove off the lot with our brand new 2026 Acadia Denali. More
by kevin_carroll
Verified CustomerEmployees Worked With
Lawrence, Dalton
August 28, 2026
Helpful friendly informative quick to action very clean and organized respectful patient followed up complete and organized respectful patient followed up complete More
by timries658
August 27, 2026
Best vehicle purchase experience EVER! Stem to Stern, second to none. Jay Buick is dedicated to its clientele from the first phone call to the final hand shake. They found a vehicle t Stem to Stern, second to none. Jay Buick is dedicated to its clientele from the first phone call to the final hand shake. They found a vehicle that I wanted and brought it in from another state. Gave me the best pricing (trust me, I compared) over other GMC dealerships within a 30 mile radius. Friendly, knowledgeable and accommodating staff. I totally recommend Jay Buick. More
by AngieS
Employees Worked With
John in sales and Dalton in management
August 26, 2026
Good service and communication and speaking clean and respectful and clean seating area with coffee respectful and clean seating area with coffee More
by SHEPHARD_TERRENCE
Employees Worked With
August 24, 2026
Generally speaking this dealership is well run. I feel David Richmond charged me for a sensor that should have been covered by my Buick Protection Plan. He claimed it was part of my battery repla I feel David Richmond charged me for a sensor that should have been covered by my Buick Protection Plan. He claimed it was part of my battery replacement charges but listed it under protection plan parts. Although I have never heard of a battery sensor he claimed it was a necessary charge with the battery. More
by whmcleod42
Employees Worked With
David Richmond
August 20, 2026
My client advisor Tariq King was very personable and reliable as he made sure the car was available to me as we drove from a different city to make the purchase. reliable as he made sure the car was available to me as we drove from a different city to make the purchase. More
by robinclemmons60
Employees Worked With
August 19, 2026
Pleasure to deal with in doing business. Thorough and explains details that we're easy to understand. Thorough and explains details that we're easy to understand. More
by joycewi
August 15, 2026
Excellent customer service from start to finish! Jay Buick made the entire process quick, easy, and stress-free. Jay Buick made the entire process quick, easy, and stress-free. More
by tifdawson
August 13, 2026
Very professional, great atmosphere. It was a joy to buy a new car. Will use Jay for all future automotive needs. It was a joy to buy a new car. Will use Jay for all future automotive needs. More
by debbie.marinelli
August 13, 2026
Whenever I visit Jay GMC. I’m always greeted by the friendly and knowledgeable staff. The young man that waited on me, are always ready to answer. Any questions to help an old I’m always greeted by the friendly and knowledgeable staff. The young man that waited on me, are always ready to answer. Any questions to help an older lady out. Make sure I get the best out of my experience. More
by LOCKWOOD.JUSTINE
Employees Worked With
Alann sawyer
