Jay Wolfe Toyota

Great Customer Service Our experience from start to finish when buying a new car was seamless. Michael was very responsive with answering our questions via phone and email. Our experience from start to finish when buying a new car was seamless. Michael was very responsive with answering our questions via phone and email. I would recommend him to friends and family when buying a car. More

The Only Place To Buy This is the best auto dealer I have experienced in many years and after buying in several states. The added value and excellent service that this deal This is the best auto dealer I have experienced in many years and after buying in several states. The added value and excellent service that this dealership offers makes it hard to think about going elsewhere. More

Service done OK...Now Tires is another question My Camry Hybrid needed 90,000 mile service. The price I was quoted at the dealer was higher than was quoted on the web site when I scheduled the servi My Camry Hybrid needed 90,000 mile service. The price I was quoted at the dealer was higher than was quoted on the web site when I scheduled the service, but this seems to be common practice every time I have them service it. The service advisor tried to tell me my tires needed to be replaced. I purchased them at Jay Wolfe in 2016 and they only have 35,000 miles on them (they are Michelin Primacys). One has been replaced by them due to a road hazard puncture and probably only has 30,000 miles on it. The tires have a 55,000 mile warranty. When the advisor mentioned tires in his sell job, he never mentioned Michelin's and was pushing other brands which I know via Consumer Reports are inferior to the Primacys. When I paid for the service, I mentioned that the tires have a 55,000 mile warranty and that if they needed to be replaced, there should be a warranty claim to be reimbursed/credited for the the tires not making the warranty. I was told with a straight face if I wanted to do this, I would need to go to an authorized Michelin dealer to get new tires and ask for them to file a warranty claim. When I got home, I checked Michelin's web site to find an authorized Michelin dealer closest to the 64153 zip code. Guess what came up first? Jay Wolfe Toyota was the closest authorized Michelin dealer. When I looked at the service report after departing the dealer, the tires had more tread left on them than I was initially told, and it looked like someone was trying to sell me new tires that were not necessary. So either the service advisor was fibbing to start with, trying to make an unnecessary sale, or when the service report showed the tires did not need replaced, he was trying to cover his behind. Either way, I am not happy and I suspect this will be the last time I bring my car to Jay Wolfe for regular service. More

treated like a valued customer We are on our third Toyota in the last 21 years they were purchased from and serviced by Jay Wolfe. My entire family is so pleased that both my adult We are on our third Toyota in the last 21 years they were purchased from and serviced by Jay Wolfe. My entire family is so pleased that both my adult children have Toyota's, More

Always fast and great service Always great service, everyone is smiling and very helpful. Tony Toy helps me almost every time and I continue to go back because of the great servic Always great service, everyone is smiling and very helpful. Tony Toy helps me almost every time and I continue to go back because of the great service. More

New Hybrid RAV Scheduled Maintenance Our service was performed with the upmost professionalism and speed. The customer waiting area was exceptional with the availability of food and soft Our service was performed with the upmost professionalism and speed. The customer waiting area was exceptional with the availability of food and soft drinks and coffee. More

PURCHASED NEW TRUCK Came in to test drive a new Tundra and walked out with keys. Fadil was great to deal with, very in formed , not pushy. In and out fairly quickly wi Came in to test drive a new Tundra and walked out with keys. Fadil was great to deal with, very in formed , not pushy. In and out fairly quickly without a lot of runaround. Financing was quick and very good. More

High price service Waited two hours for an oil change/tire rotation and balance for $82. Not good. Person who helped was good, but the wait was too long for what needed Waited two hours for an oil change/tire rotation and balance for $82. Not good. Person who helped was good, but the wait was too long for what needed to be done. Wait area was good as always, but it was no help for a 2 hr wait. More

Excellent service from the service dept My service rep was very helpful and took good care of my car and of me. I will be sure to return for all of my future services. My service rep was very helpful and took good care of my car and of me. I will be sure to return for all of my future services. More

Scheduled Maintenance ToyotaCare We have a brand new car that is covered by Toyota Care and a 12 yr old highlander. we get them serviced on the same day which works for us. We have be We have a brand new car that is covered by Toyota Care and a 12 yr old highlander. we get them serviced on the same day which works for us. We have been servicing our Toyota cars here forever. Always friendly, explains everything and doesn't try to hard-sell any service i don't think i need. great bunch of people. More