Jay Wolfe Toyota

I always have a great experience at this dealership. Everyone is very friendly and goes above and beyond my expectations. The service done on my car was excellent and I love the luxury of the cafe and b Everyone is very friendly and goes above and beyond my expectations. The service done on my car was excellent and I love the luxury of the cafe and being able to order food and drink. I had a very pleasant surprise when I got into my car after it had been serviced, and found a bag of cookies on the dash. A little thing, but much appreciated. More

The quality of work and customer are fantastic but the length of service always runs 30 minutes are more than the estimated time. I was there yesterday for a recall service and an oil change. I was told length of service always runs 30 minutes are more than the estimated time. I was there yesterday for a recall service and an oil change. I was told it would take an hour and 15-20 minutes. I was there 2 hours and 2 minutes. So in this case, that was an hour longer thane estimated. The previous visit went over 30 minutes of the estimated time. More

All very good. They get to you as soon as you drive into the service area. The waiting room is very nice with large screen television and a European Style breakfast bar. the service area. The waiting room is very nice with large screen television and a European Style breakfast bar. More

Always impressed with the professionalism and honesty at this dealership. You are never sold or asked to purchase any service or product that isn't needed. Service staff are very knowledgeable and helpful this dealership. You are never sold or asked to purchase any service or product that isn't needed. Service staff are very knowledgeable and helpful. More

I have been to your service department twice and both times it was a pleasant experience. Everyone is knowledgeable and friendly and I was given honest answers to my inquiries. I know one of your assis times it was a pleasant experience. Everyone is knowledgeable and friendly and I was given honest answers to my inquiries. I know one of your assistant managers Chuck answered my questions and didn't try to push things that I didn't need. Since most people think badly of going to a dealership for service it is a refreshing change at Jay Wolfe Toyota. You have earned my trust and I will continue to bring my vehilce in for all my service needs. Also, your waiting area is awesome! Loved the treats! More

Another pleasant experience! I drive 30 miles to have Jay Wolfe service my car, and I actually look forward to waiting. Yesterday I was able to get several tasks completed online in a cozy, friendly env Jay Wolfe service my car, and I actually look forward to waiting. Yesterday I was able to get several tasks completed online in a cozy, friendly environment, while enjoying a cup of delicious coffee. I'm sorry I don't remember the name of the service person, but he was friendly (met me at the car) door and pleasant. Being a single person, I have to trust that people who work on my car are responsible to do quality work, and I am never disappointed. I am a Jay Wolfe fan. More

Very professional & friendly. My kids especially loved the kitchen area! There was no high pressure sales here. Thanks for making this process as easy as possible for us! loved the kitchen area! There was no high pressure sales here. Thanks for making this process as easy as possible for us! More

Horrible experience with this dealership! Be aware of their “bait-and-switch” practice!! I contacted them online for quote on new Camry SE and got reply from Ms. Olivia Wood (Internet Sales) with a few l their “bait-and-switch” practice!! I contacted them online for quote on new Camry SE and got reply from Ms. Olivia Wood (Internet Sales) with a few listings, including a new 2014 Toyota Camry 4dr V6 auto SE at $22,092. I immediately made an appointment. On the day, she contacted me to confirm the appointment, and I requested specifically to see this car. Then she replied “Now the 2014 Toyota Camry's are going to be a little bit more expensive because they just came out. The silver one you are looking at more around $29,200. If you are wanting a 2013 they are going to be around the $22,000 dollar. I'm sorry that the email showed a 2014 but it's actually a 2013.” I assumed it to be a V6 but still specifically asked “do you have a 2013 Camry V6 SE at $22,000”, which she replied with a list of I4 at $22,000. I realized that there was probably no V6 at the price, and cancelled the appointment. However after half an hour, her manager, Ms. April Wells (Internet Sales Manager) contacted me to say it seems to be a “miscommunication” and invite me to call her personally, which I did. She told me on the phone that there was a new 2013 Camry V6 for $21,367. I specifically asked to make sure it is a V6 and she said “yes”, before we decided to drive 50 minutes up there from Olathe. In the dealership, “the car we talked about” became a base I4 SE that was brought to us. We immediately pointed it out, and showed them the quote. The V6 was brought to us, then the sales person disappeared for a long time. We sit there for over 90 minutes, and the sale staff offered us various base I4, which we all immediately refused. Eventually, after all their efforts failed, a few minutes before the dealership closing at 8PM, the General Sales Manager, Moe Zatar appeared, and said the original pricing was a “miscommunication” (never acknowledge it to be a “mistake”), and that it was not their fault. We were very displeased and argued the time we wasted (travel and waiting) because of Ms. Wood and Ms. Well’s confirmation, and brought up the term “bait-and-switch”, to which he sharply replied that we should “get an attorney” and that his dealership has high ratings in Toyota Finance, and walked away. If they acknowledge the initial to be a mistake, we would (and initially did) accept it as an error, but their subsequent behaviors, including contacting us to renew our cancelled appointment under explicit confirmation, and all their efforts to sell us I4 (they never got us a single quote for V6 the whole time we were there). I do not know how to interpret their unsavory action other than “bait-and-switch.” Be very aware and avoid this dealership! More

They are great during the sale. Their paperwork and post sale follow-up is horrible. I only have my sales receipt and title paperwork due to my own dillegence and continued phone calls and follow-up. I ha sale follow-up is horrible. I only have my sales receipt and title paperwork due to my own dillegence and continued phone calls and follow-up. I have never had such terrible post sales follow-up. Buyers beware, they are good with the sale, once the money is in hand, you are forgotten. More

I thought that "bait and switch" tactics were illegal. Was officially quoted on a price via email, went in to purchase, then receivd a quote 5,000 more than the original quote. illegal. Was officially quoted on a price via email, went in to purchase, then receivd a quote 5,000 more than the original quote. More