Jay Wolfe Toyota

Horrible experience with this dealership! Be aware of their “bait-and-switch” practice!! I contacted them online for quote on new Camry SE and got reply from Ms. Olivia Wood (Internet Sales) with a few l their “bait-and-switch” practice!! I contacted them online for quote on new Camry SE and got reply from Ms. Olivia Wood (Internet Sales) with a few listings, including a new 2014 Toyota Camry 4dr V6 auto SE at $22,092. I immediately made an appointment. On the day, she contacted me to confirm the appointment, and I requested specifically to see this car. Then she replied “Now the 2014 Toyota Camry's are going to be a little bit more expensive because they just came out. The silver one you are looking at more around $29,200. If you are wanting a 2013 they are going to be around the $22,000 dollar. I'm sorry that the email showed a 2014 but it's actually a 2013.” I assumed it to be a V6 but still specifically asked “do you have a 2013 Camry V6 SE at $22,000”, which she replied with a list of I4 at $22,000. I realized that there was probably no V6 at the price, and cancelled the appointment. However after half an hour, her manager, Ms. April Wells (Internet Sales Manager) contacted me to say it seems to be a “miscommunication” and invite me to call her personally, which I did. She told me on the phone that there was a new 2013 Camry V6 for $21,367. I specifically asked to make sure it is a V6 and she said “yes”, before we decided to drive 50 minutes up there from Olathe. In the dealership, “the car we talked about” became a base I4 SE that was brought to us. We immediately pointed it out, and showed them the quote. The V6 was brought to us, then the sales person disappeared for a long time. We sit there for over 90 minutes, and the sale staff offered us various base I4, which we all immediately refused. Eventually, after all their efforts failed, a few minutes before the dealership closing at 8PM, the General Sales Manager, Moe Zatar appeared, and said the original pricing was a “miscommunication” (never acknowledge it to be a “mistake”), and that it was not their fault. We were very displeased and argued the time we wasted (travel and waiting) because of Ms. Wood and Ms. Well’s confirmation, and brought up the term “bait-and-switch”, to which he sharply replied that we should “get an attorney” and that his dealership has high ratings in Toyota Finance, and walked away. If they acknowledge the initial to be a mistake, we would (and initially did) accept it as an error, but their subsequent behaviors, including contacting us to renew our cancelled appointment under explicit confirmation, and all their efforts to sell us I4 (they never got us a single quote for V6 the whole time we were there). I do not know how to interpret their unsavory action other than “bait-and-switch.” Be very aware and avoid this dealership! More

They are great during the sale. Their paperwork and post sale follow-up is horrible. I only have my sales receipt and title paperwork due to my own dillegence and continued phone calls and follow-up. I ha sale follow-up is horrible. I only have my sales receipt and title paperwork due to my own dillegence and continued phone calls and follow-up. I have never had such terrible post sales follow-up. Buyers beware, they are good with the sale, once the money is in hand, you are forgotten. More

I thought that "bait and switch" tactics were illegal. Was officially quoted on a price via email, went in to purchase, then receivd a quote 5,000 more than the original quote. illegal. Was officially quoted on a price via email, went in to purchase, then receivd a quote 5,000 more than the original quote. More

Today, I had body side moldings installed on my new RAV4. I was in such a rush to get it done, and I surely overpaid for it! I was charged $172 for the moldings and $90 for the 10-minutes of labor perfor I was in such a rush to get it done, and I surely overpaid for it! I was charged $172 for the moldings and $90 for the 10-minutes of labor performed by an outside contractor, (billed separately) for a total price of $262.00. I was somewhat satisfied until I got a quote, in an email after I got back home, from another Toyota dealer in the area. Total price for the moldings and installation, at their dealership, would have been $199! The moldings would have been $124 and the installation would have been $75. I was totally ripped off by Jay Wolfe! Buyer Beware! No more Jay Wolfe Toyota for me! Also, I found a 6-inch scratch on the car that was not there when I took the car in for the moldings. :-( More