Jay Wolfe Toyota

We'll be back We had scheduled regular maintenance and arrived early. Presentation of 30k and seasonal service options was given. The time to conclusion seemed lo We had scheduled regular maintenance and arrived early. Presentation of 30k and seasonal service options was given. The time to conclusion seemed long so we used the dealer's offer to free shuttle into a nearby shopping area to fill the time. Pick up was a little slow (because main phone apparently didn't forward pick up request promptly to our service rep. To her credit, I couldn't at the time recall his name.). Work was apparently done and price paid as expected when we returned. As always, all staff members were courteous and efficient. Thanks! We'll be back. More

Great sales staff, appalling detailing of CPO Sienna Staff we dealt with were wonderful, prompt in response and providing requested photos via text. After getting the car home, we went over the car and Staff we dealt with were wonderful, prompt in response and providing requested photos via text. After getting the car home, we went over the car and noticed some nasty stains in the carpets, dirt, grass and general mess and residue on all parts of the interior. Looks like whomever did the detailing of the car did a surface quickie job, at best. Very disappointing to see such poor work on an otherwise nice CPO vehicle. The floor mats in the back seat areas were not removed for cleaning the carpet and there are large stains from what appears to be drink spills. There are residual nasty smells in the car, as well, most likely from old drink/food stains. Now we have to pay to have someone here in Springfield do it right. That should not be the case when purchasing a CPO vehicle from Toyota. I have photos and will be emailing the dealership. More

Staffing a Pleasure Very helpful and co-operative. They were able to fit me in at short notice and were prepared to give a discount on the cost of repairs Very helpful and co-operative. They were able to fit me in at short notice and were prepared to give a discount on the cost of repairs More

Very quick service Everyone very pleasant to talk to. Took care of all my needs, then I went to talk to Kerry and he helped on lookong at a new vehicle. Everyone very pleasant to talk to. Took care of all my needs, then I went to talk to Kerry and he helped on lookong at a new vehicle. More

Inspection and Oil Change The service department was quick in getting the work done on my vehicle. John, the Service Manager was friendly and helpful. John called me to se The service department was quick in getting the work done on my vehicle. John, the Service Manager was friendly and helpful. John called me to see let me know that my car was ready to go. More

The online pricing is still misleading but once we arrived at the dealership I had no complaints and our salesman made the whole process easy. Saman was knowledgeable, accommodating, and great to work arrived at the dealership I had no complaints and our salesman made the whole process easy. Saman was knowledgeable, accommodating, and great to work with. If the online pricing was straightforward without the mark through “special pricing” gimmick this would be a 5 star experience. More

Greeting I'd like to offer all 6 service advisors to go to Gates BBQ so they can see first hand how to GREET customer walking into their store. "Hi, may I hel I'd like to offer all 6 service advisors to go to Gates BBQ so they can see first hand how to GREET customer walking into their store. "Hi, may I help you"! I came in for a tire rotation. I walked in to the service department and there were a total of 6 advisors sitting in their chairs staring at their computer screens and not one said anything to me. I stood in dead silence for a few minutes and I was finally asked if they could help me. During this process, three other customers came in and the same thing happened to them. A very uncomfortable situation. Once I got through the very uncomfortable lack of proper GREETING, everything went EXCELLENT. More

Great service I came early before my appointment for my oil change and they were able to get my car done earlier than scheduled. I was in and out pretty quickly. I came early before my appointment for my oil change and they were able to get my car done earlier than scheduled. I was in and out pretty quickly. Customer service was excellent. Loved that they fed me while I waited! More

Great process and salesman made renewing lease simple. Salesman was excellent in understanding what I was looking for and help me decide on my purchase Salesman was excellent in understanding what I was looking for and help me decide on my purchase More

Great experience I was very pleased with my experience at Jay Wolfe Toyota. Mike was very helpful and was ready to answer questions every step of the way. I highly rec I was very pleased with my experience at Jay Wolfe Toyota. Mike was very helpful and was ready to answer questions every step of the way. I highly recommend this dealership. More