We were looking for a vehicle for my husband, so he made an appointment to meet with a sales person. She kept trying to talk us into a lease, even after we explained that my husband drives a minimum of 75 miles per day just to get to work. Then, we found a car that was a good price, and big enough for our family, but it turned out that good price had expired, but the manager had forgotten to change it after the sale. After finally settling on a vehicle, they were running the numbers, had figured out a payment, then it turns out the finance guy had put a number in wrong, which added $75 to our monthly payment.
The final straw for us is that on that same day another person was buying a vehicle around the same time. They sent her home with one of the keys to my husband's car. It has been 2 weeks, and they still haven't gotten our key back. But, don't worry, they told us, they mailed the person an envelope, WITH OUR HOME ADDRESS ON IT, for them to (hopefully) mail it back to us, since they've been unwilling to return the key to the dealership. When my husband pointed out that they now have not only our address, but also a key to our brand new car, Bob Shoemaker said not to worry. They live about an hour away from us and he can't imagine they would go that far to take our car. Seriously. I will never return to a Belzer dealership, and I will make sure everyone I talk to knows to avoid them as well.