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Jeff Wyler Eastgate Auto Mall
Batavia, OH
3,654 Reviews
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Showing 3,654 reviews
March 01, 2009
i found a used car from cars.com and filled out the form. I was contacted by matt to help with my buy. After calling in I spoke with Joe. I gave Joe model info and specs on my trade as well as the black book I was contacted by matt to help with my buy. After calling in I spoke with Joe. I gave Joe model info and specs on my trade as well as the black book value I got from the email I was sent by Matt. I told Joe I would be driving 200 miles 1 way so I needed confirmation of if we had a deal or not prior to the trip. He took all my info SSN bank info etc. and told me he would call me back once he spoke with the sales mgr and teh finanace mgr. About half an hour passed and I received a call from Joe letting me know it was a go and the terms I needed were not an issue. I took a day off of work and drove 200 miles 1 way to visit east gate. Upon arrival was put into an office and left sitting there with my wofe for 30 minutes before a sales manager stopped in to see if we where being helped. We said no and he asked if we had even seen the car yet again the answer was no. He apologised and got the keys taking us outside to see it. We waited outside for 15 - 20 mins for a test drive but no one ever came out. We wander back in to be placed into an office again for 30 mins. The manager again asks how the test drive was and we let him know we hadnt done that yet. He again apologised and hunted down our salesman. Finally we got the test drive. The salesman came past a few times as we sat and waited stating he was hooking us up with a good deal and they were almost done with our paper work and congratilated us on the new car. We were excited to be done with it and drive off. Finally he comes back and lets us know he can not make the deal and that our trade which books for 13,489 they were willing to give 8,000 stating they had to put 2000 into it to sell it. I asked where the 2000 would be spent as it is a very low mile 06 explorer loaded with leather in mint conditiion and new tires. He said he had no idea but thats what he was told. We were told he could make teh deal if we could find another 8000 in cash or items from our home to trade as they accept anything as a trade. I still cant beleive that I was out right lied to and wasted a 400 mile round trip to be treated like that and no car deal. Its absolutely unreal. I wouldnt expect this type of outcome from even a low budget car dealer let alone a lot as big as Wyler. More
by hayesjl
Employees Worked With
Matt and Joe (Internet sales), Matt Schreiner
Helpful February 26, 2009
This was a great buying experience for me. Everything was done via the web an e-mail. Steve Swaynie could have not been more helpful. Every question that I asked was answered an every need was met. I was done via the web an e-mail. Steve Swaynie could have not been more helpful. Every question that I asked was answered an every need was met. I wish that I could say this about the other dealers that I dealt with on the web. I would recommend Jeff Wyler to all my friends and family due to my overwhelming positive experience. More
by TimYoung13
Employees Worked With
Steve Swaynie, Steve Swaynie
February 25, 2009
My wife and I were out looking for a used car to buy for her to go back to school with. We were fortunate to have a family member that sold cars at one time. He had us check out Jeff Wyler Eastgate because her to go back to school with. We were fortunate to have a family member that sold cars at one time. He had us check out Jeff Wyler Eastgate because he had seen a car that we were looking for at a great price on the internet. He had spoken with Jerry Smith and told him we were on our way to see him. When we arrived we asked for Jerry and he had already pulled the car we were looking for around so it would be available for us to look at. He made us feel right at home and treated us like we have never been treated at a dealership before. This was the first time we have never been pressured or felt like we were being taking advantage of. We were very happy with every step of the buying process. We highly recommend Jerry Smith as a salesperson and even though we live 50 miles away, we will look for him again on our next vehicle purchase. More
by unacahuna
Employees Worked With
Jerry Smith
February 21, 2009
Well, this is my first experience with a follow-up issue with Jeff Wyler Eastgate Nissan. Simply, awesome! The story: I purchased a new 350Z from this dealership. The first weekend, I washed the car with Jeff Wyler Eastgate Nissan. Simply, awesome! The story: I purchased a new 350Z from this dealership. The first weekend, I washed the car and noticed a small door ding. Having never parked the car next to any other car, I called Larry Moore (my salesman) to see if they would fix the ding at no cost. Larry looked into it and got back to me the next day, saying that they would be happy to take care of the ding. WOW! More
by stemming
Employees Worked With
Larry Moore
February 21, 2009
I really appreciated the help we go from Keith. He was very informative but not overbearing. I hate that from sales people. I was a little surprised the vehicle we bought that was in the showroom was no very informative but not overbearing. I hate that from sales people. I was a little surprised the vehicle we bought that was in the showroom was not cleaned on the inside. It was a demo vehicle and had all kinds of smudges and marks throughout. It was cleaned before we drove it home but that was not a good first impression. More
by rmcurtains
Employees Worked With
Keith
February 20, 2009
Overall, I feel that my experience with Jeff Wyler Eastgate Automall was very professional. The salesmen made sure I was well informed on everything about the car and they also made sure I was satifie Eastgate Automall was very professional. The salesmen made sure I was well informed on everything about the car and they also made sure I was satified with the purchase I was making.Everyone was very friendly and helpful. All of my needs were met and I am extremely happy with my new car. More
by sriser
Employees Worked With
David Barnhart and Joe Comer
February 17, 2009
I could not have been any happier with my purchase. We found our vehicle online and spoke with Lou Landers. He honestly worked harder for me than any other salesman I have ever dealt with in my life. No found our vehicle online and spoke with Lou Landers. He honestly worked harder for me than any other salesman I have ever dealt with in my life. Not just car sales, any sales. He got us a great price on a vehicle we never thought we would be able to purchase. And it wasn't all smoke and mirrors with finacing. We bought our car outright. I am a pretty stuborn buyer and he never gave up. Besides our salesman, the car is great. Perfect, just like advertised. We drove three hours and were a little nervous it wouldn't be all that was promised. We were pleasently surprised. That was 10,000 miles ago. I only hope the next time I'm in the market, Lou has a car I'm looking for. More
by pdbrady
Employees Worked With
Lou Landers
February 16, 2009
We were looking for a new SUV for a long time. We were never satisfied with other dealers. We went to Wyler Chevrolet in Eastgate and were immediately greeted by a courteous salesmen. We explained what we never satisfied with other dealers. We went to Wyler Chevrolet in Eastgate and were immediately greeted by a courteous salesmen. We explained what we needed and why we needed it. He listened to our thoughts and quickly gave us two suggestions. We liked both cars but were really excited about the Equinox. WE were able to get our payments were we needed them to be. The whole experience was delightful and quick. Cedric Glover and Marty Taylor are experts at what they do. We shopped around for awhile and we now realize that the other dealerships could learn alot about how to deal with customers. Cedric and Marty should write a book on how to satisfy customers. I will never shop for a vehicle anywhere else and I have already told my family and friends, that this is the only place to buy a car. Ironically, alot of people that I mentioned this to had already purchased a car from there and completely agreed with me. More
by daherren25
Employees Worked With
Cedric Glover and Marty Taylor, Cedric Glover
February 15, 2009
My only wish, and this really applies to buying a vehicle in general, is you should consider empowering the sales reps to establish the final price. The back and forth just takes too long. If you can't emp in general, is you should consider empowering the sales reps to establish the final price. The back and forth just takes too long. If you can't empower them, then you need more staff who make those decisions in addition to the team that does all the final paper work. We decided on the vehicle within 40 minutes of arriving at the dealership, yet it nearly took another 3 hours to get out the door. More
by pamcswigan
Employees Worked With
Lou Lander, can't remember the finance rep
February 12, 2009
I'm sorry I didn't get this out sooner, as i just got my computer fixed, but Jerri was fabulous to me. She explained everything. She took her time with me and was not pushy. I would recommend her to everyo computer fixed, but Jerri was fabulous to me. She explained everything. She took her time with me and was not pushy. I would recommend her to everyone that i know to buy a car from. Jerri has a wonderful personality and tries to help out with any of your needs in wanting the right vehicle. More
by Racine Lyster
Employees Worked With
Jerri Kirby
