Jenkins Hyundai of Ocala

Jenkins Hyundai did a fantastic job! ! They gave a great value on our trade,and didn't haggle with pricing!! The sales staff had professional attitudes and walked us through our entire pr ! They gave a great value on our trade,and didn't haggle with pricing!! The sales staff had professional attitudes and walked us through our entire process from the time we stepped foot on the lot until they handed us the keys to our new Palisade!! Thanks Jenkins Hyundai and I would recommend them to anyone looking for a fair, professional and outstanding dealerlship!! More

The personnel are always friendly. I never have to wait long. It's realy easy to schedule appointments. Just an overall good experience. I never have to wait long. It's realy easy to schedule appointments. Just an overall good experience. More

Best car service anywhere. Fast professional and good price Always satisfied with the quality of work Fast professional and good price Always satisfied with the quality of work More

My experience buying a car was great. From searching for the car all the way to the paperwork. I feel we got a good and value and had plenty of time to make a choice without a pushy sales From searching for the car all the way to the paperwork. I feel we got a good and value and had plenty of time to make a choice without a pushy salesman. Thank you to Mark Shelley(finance), Timothy shakra(sales manager), and to our salesman Adrianne knight. More

People were great. Car is working very well. Price was reasonable. Car was clean wehn I got it. Car is working very well. Price was reasonable. Car was clean wehn I got it. More

The entire process of test driving, learning features and buying a vehicle was pleasant and efficient. buying a vehicle was pleasant and efficient. More

I was greeted by very nice personnel right away and let me know what I needed. me know what I needed. More

Always pleased with the work that they do for me I have had no problems had no problems More

I am always pleased with the service and professionalism which I receive at Jenkins Hyundai in Ocala. My preference is to always have my Tucson serviced at the facility where I purchased, which is Jenkins H which I receive at Jenkins Hyundai in Ocala. My preference is to always have my Tucson serviced at the facility where I purchased, which is Jenkins Hyundai of Ocala. More

Very disappointed in my dealing with this dealership. I worked with Erin in Internet Sales (who was great). Unfortunately, once transferred to a sales associate (Patrick) in the office I could hear his m I worked with Erin in Internet Sales (who was great). Unfortunately, once transferred to a sales associate (Patrick) in the office I could hear his manager in the background telling him he didn't want my credit app or other discussion. He had others looking at the car and if I wanted it to come in now. I live 50 minutes away and was working with the internet and sales POC to finalize a price and get everything approved before driving down. I really wish I had gotten this managers name. His work may be great but he treated people like they were gum on his shoe! At that point, I told him to disregard and I would go elsewhere. He knew I wanted to buy that day. Erin called me back and apologized, and stated if I wanted the car it would be ready for me when I arrived at 12. I filled out the Hyundai financing, was approved, and proceeded to drive down. Once there Erin informed me the car was sold to someone else. She was discussing the situation with the same manager I heard over the phone. He was extremely rude to her and could be heard across the room where both I and my daughter were sitting. Erin apologized for the inconvenience and found an identical car at another one of their dealerships and told me it would be delivered to my residence that evening - by Erin and Kelly. Kelly told her son, Patrick, they would be driving the car to me the next day. So, I signed the paperwork and put down $4K then departed the dealership expecting the car that evening. At 6:30 pm I had heard from no one so I called the dealership at which time I was told it did not arrive and I would have it the next day. Next day arrives and I am told by Patrick the car arrived but he is swamped and it may not be able to be delivered until the following day. Two days after signing the contract and putting the deposit down. I told him that was not acceptable. I was promised it delivered the day before which didn't happen; then told the next day which he was telling me wouldn't happen. He stated if I wanted it that day I could come to Ocala and pick it up and that they did not use the word "promise". I told him him the word promise was not used, but I was told it would be delivered on a certain day, and I expected it to be delivered. Their word should be the bond, and there are plenty of employees there that could drive the car to Gainesville. Overall, the experience was one of the worst I have had buying cars, or any other service. Erin and Kelly were very nice, as well as the finance individual who took care of us. The rest of the experience was abysmal. I'll definitely not recommend it to anyone. More