Jenkins Hyundai of Ocala

Great Experience Mark Shelley took plenty of time with us as we decided on two new vehicles. No pressure negotiations. Made sure we were well taken care of even afte Mark Shelley took plenty of time with us as we decided on two new vehicles. No pressure negotiations. Made sure we were well taken care of even after we drove off the lot - called to follow up and answered and addressed any concerns. Mark is great! More

Great Dealership with one Bad Apple First impression with Jenkins was horrible as initial salesman had a very short fuse, was rude and confrontational. It was so bad I sought out the sal First impression with Jenkins was horrible as initial salesman had a very short fuse, was rude and confrontational. It was so bad I sought out the sales managers. After a lengthy discussion with the sales managers, I let them know I had no intentions of buying a vehicle from them. I was ready to buy from a competitor. But I didn't want to leave this stone unturned so I allowed them to introduce me to another sales person just so I could check my mental box that I looked at the PALISADE. Well Haley was the perfect saleswoman. She was patient and low pressure. We spent time looking at the various trims followed by a long test drive where she covered the many features of the Palisade. As we arrived in the parking lot I told her I was still leaning in another direction which I honestly was as I had been negotiating with another dealership on a Highlander. I told her they had 10 minutes to make me an offer I couldn't refuse as I didn't want waste their or my time. Well they did just that and I bought the Palisade. A complete surprise to all of us after my initial experience. I love the Palisade but I especially love how Jenkins has treated me since the deal was made. Haley went out of her way to make sure everything went smooth and continues to do so days after our purchase. She cleaned out our trade-in while we were doing the paper work and spent as much time as we needed going over the vehicle once again. We took the Palisade back the next day to have tinting put on the windows. Haley met me at the door and walked me through the process, followed by Salina, one of the sales managers I had talked to the night before. Then they offered me a loaner for the 3 hours it was going to take to complete the detailing. I never been offered a loaner for 3 hours. My expectation was I'd be sitting in Jenkins waiting area. What a pleasant surprise. Once my vehicle was ready, Haley went over some more features in the Palisade, again taking her time. When I got ready to leave, Salina came all the way outside to make sure I was happy with everything and to wish me well. They really made me feel they appreciated my business. I'd like to give Jenkins 5 stars but I have to hold them accountable for putting a salesman out there with a short fuse and doesn't know how to properly interact with customers. In the end am I extremely pleased with my purchase and look forward to visiting Jenkins again. I highly recommend but ask for Haley. More

Great Experience Salesman, sales manager, general manager all very professional and knowledgeable- all sales people regardless of level and based on my interaction bro Salesman, sales manager, general manager all very professional and knowledgeable- all sales people regardless of level and based on my interaction brought selling to a new and higher level. More

Excellent, knowledgeable and low pressure service! This was not even in the CLICHE' GALAXY of "a car salesman experience". When John approached me, I braced for the worst. But it didn't happen. No pres This was not even in the CLICHE' GALAXY of "a car salesman experience". When John approached me, I braced for the worst. But it didn't happen. No pressure, no lies or half truths. Said what he meant and meant what he said, laid back. The vehicle we got? Is above reproach and more than we ever dreamed we'd be able to afford at this reactionary time of car buying. We weren't planning on HAVING to buy a vehicle, VS PLANNING to... But it happened and from a pretty traumatic experience too. Jenkins stepped up with compassion and understanding and got a customer for life. Can't say the same with other used car dealers. Believe that! Thank you Jenkins of Ocala. You are a truly WORLD CLASS team and you'll be seeing us again and again. You've been warned! Giggle. ;) More

Excellent service Agent was knowledgeable and allowed me to make my own choice. Would consider them for future purchases. Nothing more say on the subject.!!done and don Agent was knowledgeable and allowed me to make my own choice. Would consider them for future purchases. Nothing more say on the subject.!!done and done. More

My service advisor was very helpful. She went above and beyond to make the experience a good one. If it wasn’t for her, not sure if I would return. beyond to make the experience a good one. If it wasn’t for her, not sure if I would return. More

Smooth experience Really appreciated all of the help that I received from the individuals listed below! I’m very happy with my new Hyundai Elantra. Thank you Really appreciated all of the help that I received from the individuals listed below! I’m very happy with my new Hyundai Elantra. Thank you More

Great Service Mark was fantastic! Would recommend him and his service anytime! One of the best buying experiences I’ve had. Definitely the place to buy a car. Mark was fantastic! Would recommend him and his service anytime! One of the best buying experiences I’ve had. Definitely the place to buy a car. More

Amazing!! Everyone i worked with was incredible! Carolyn worked her magic and got me driving away in a beautiful 2018 Hyundai Accent. Sal was amazing and very p Everyone i worked with was incredible! Carolyn worked her magic and got me driving away in a beautiful 2018 Hyundai Accent. Sal was amazing and very professional! More

Very friendly sales staff and very good finance department very satisfied they worked with me on not having the best credit available and still was able to put me in a truck department very satisfied they worked with me on not having the best credit available and still was able to put me in a truck More