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Jenkins Hyundai of Ocala - Service Center
Ocala, FL
1,146 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,146 Reviews of Jenkins Hyundai of Ocala - Service Center
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July 17, 2020
Would not honor a Hyundai recall i was told they couldn’t find it in there system the recall was The engine management system (ecu) may cause preignition Of the air/fuel mixture in the engine resulting in ex find it in there system the recall was The engine management system (ecu) may cause preignition Of the air/fuel mixture in the engine resulting in excessive cylinder pressure causing damage to the engine. After doing research the recall was expected to begin May 13, 2019 Hyundai number for the recall is 182. had a 2013 Hyundai Veloster that was having issues blowing coil packs and catalytic converters. I went to them knowing the about these issues and told them it was misfiring and the coil pack was bad hoping there diagnosis would tell me something For my car to fall under that recall cause this was the 3rd time replacing coil packs and 2nd time replacing the cat so there had to be something causing these issues every 4 months cough cough the recall on the ecu. After them there’s Diagnosis and being told it was the coil pack and the car had failed once again like I already didn’t know that from my Matco ob2 reader so I was screwed 139$ for them to tell me what I already knew going to them in the first place and for them not to honor a recall. Lastly the service manager Aaron was very rude after telling me the recall isn’t in there system and they won’t be doing nothing for free he needs to work on people skills an be more calm headed. Thanks for wasting my morning Jenkins Hyundai will never buy a Hyundai again. They couldn’t even give me a reason why these problems crept Occurring . Also told them the car was running rich and has black sut by the Exhaust was told that all there Hyundai’s run rich. Just wow what ever you do don’t buy a 2013 Hyundai Veloster. More
by yermaljoey3
July 17, 2020
They are always prompt, friendly and attentive to my concerns. I do miss the coffee and donuts. But it is such a clean environment. Very pleasant. Highly recommended. concerns. I do miss the coffee and donuts. But it is such a clean environment. Very pleasant. Highly recommended. More
by wilbur
July 16, 2020
Happy I was happy with my service. I am disappointed that Hyundai has not yet set up dealerships and service for the Genesis line of vehicles. I also have I was happy with my service. I am disappointed that Hyundai has not yet set up dealerships and service for the Genesis line of vehicles. I also have been waiting for the new SUV to come out but it seems to be pushed back on a regular basis. More
by klkalogeras
July 14, 2020
I have purchased four new and one used car at jenkins hundai of ocala. The main reason I keep coming back is Phyliss Gibbons in service is outstanding, explains each and every detail of what is being do hundai of ocala. The main reason I keep coming back is Phyliss Gibbons in service is outstanding, explains each and every detail of what is being done and helps prioritize when you are unable to get it all done at once. Everyone at this dealership is customer service oriented. Not one person has ever walked by without speaking or acknowledging me. My granddaughters love to go for service with me,and are always treated wonderful.My latest new friend is Mark Shelley in sales who just sold me my fourth Santa Fe. He explained every detail of the car and the contract. I enjoyed every minute of working with him. Went in for service and went out with a New 2020 Santa Fe. More
by JFISCHER1770
Verified CustomerEmployees Worked With
Thomas Gemkow
July 13, 2020
Everyone was very professional and helpful.I was able to get a last minute appointment to get an urgent repair completed. It took the approximate time stated. My service adviser kept me informed and loaned get a last minute appointment to get an urgent repair completed. It took the approximate time stated. My service adviser kept me informed and loaned me a phone charging cord 😊. He also ran my car through the was per my request. The work was under warranty. More
by Wauchula1
Employees Worked With
Mike Zecco
July 10, 2020
My experience was great, whenever I take my car in for service I know I don't have to worry about it...thank you Kirstie. service I know I don't have to worry about it...thank you Kirstie. More
by preciouslady41
Employees Worked With
June 30, 2020
As usual, Ms Ryan, exceeded all my expectations. Service was prompt and effective. She kept me in the loop and made my experience pain-free. was prompt and effective. She kept me in the loop and made my experience pain-free. More
by ckbapt
Employees Worked With
June 29, 2020
Patrick in Finance is outstanding. He addressed my problem immediately and is helping me get to the bottom of the issue with Hyundai Finance Dept. problem immediately and is helping me get to the bottom of the issue with Hyundai Finance Dept. More
by ccoleman1205
June 27, 2020
I have lived in Florida almost 4 years now and I had a really great Hyundai dealer/service experience in the Lehigh Valley. Jenkins had their work cut out for them to win me over. But they did! really great Hyundai dealer/service experience in the Lehigh Valley. Jenkins had their work cut out for them to win me over. But they did! More
by STYSON1949
Employees Worked With
Other Employees :
Haley Casko
June 27, 2020
Kirstie always does an exemplary job in her tech position. She is personable, timely, not arrogant, not pushy, just does her job well. She is prepared and ready for the car when you arrive. The c position. She is personable, timely, not arrogant, not pushy, just does her job well. She is prepared and ready for the car when you arrive. The crew in the driveway are excellent and very personable and on the job. More
by George
Employees Worked With
