Jenkins Kia of Crystal River

My initial review of Jenkins Kia was negative based on some contract issues. After review and follow-up by Jenkins Corporate the issue has been resolved. Setting aside the contract issue, the overall expe some contract issues. After review and follow-up by Jenkins Corporate the issue has been resolved. Setting aside the contract issue, the overall experience was good. More

Great customer service. Never felt pushed or rushed to get a car. Roger was great and we would definitely come back in the future for another car. Never felt pushed or rushed to get a car. Roger was great and we would definitely come back in the future for another car. More

My Serviceman, took really good care of me, just like he has in years past he’s always attentive explains everything and let me know exactly when my car is ready to be picked up and if there’s anything else has in years past he’s always attentive explains everything and let me know exactly when my car is ready to be picked up and if there’s anything else needed that I need to attend to in my car I really appreciate them they were very courteous to everyone and it was done in a very time in the manner More

Kia is the place to go if you want exceptional service for your vehicle. Would not go anywhere else for your vehicle. Would not go anywhere else More

I had a great first experience there as I have relocated to the Spring Hill area to the Spring Hill area More

David was the most caring and kindest auto sales rep I have ever met in my life and I’ve been around for quite a while. He is exactly the type of young man that makes buying an automobile a pleasure. Your have ever met in my life and I’ve been around for quite a while. He is exactly the type of young man that makes buying an automobile a pleasure. Your Finance manager Chris is absolutely outstanding too. Great job guys! More

My wife and I could not believe how great time we had and how good we were treated how good we were treated More

Great experience. Dave Bushnell went above and beyond. I will definitely recommend this location to anyone Dave Bushnell went above and beyond. I will definitely recommend this location to anyone More

Our mistake to come into dealership late in the day to compare used with new and other makes/models/dealers with Kia. Test drives were good and liked a certain car. Asked about value of our car if it were compare used with new and other makes/models/dealers with Kia. Test drives were good and liked a certain car. Asked about value of our car if it were to be traded in. That number soon became within our expectation, but the following explanation of the new car and costs by sales was not very thorough. We specifically DID NOT want certain things, and since sales didn't mention them we thought we were okay. We should have made that more clear. On to finance - after the dealership was closed - we were "encouraged" to sign documents and not wait. A physical condition should have taken priority over signing that evening, but we chose the wrong option and began signing. Our bad! Finance presented a page, said a few words, pointed to a line and we signed. I know. We should have taken charge and slowed things down, but we thought we weren't getting anything we didn't want. And the physical condition needed to be taken care of quickly. If we signed for the extended warranty, it was definitely unintended and without explanation. When we questioned finance later we were told "it was all explained to us thoroughly." Wrong. One star. When cancelling the warranty, with a fee, the attitude was not buyer-sensitive (you're really going to wish you had it) but seller-sensitive (I just lost a sale and need to do some extra paperwork). Attitude and posture did not exemplify customer service. Am I just failing to acknowledge the natural character of things? PS: We loved our Souls and think the same will hold true with our Sportage. More