Jenkins Kia of Gainesville - Service Center

I had a wonderful experience with Christine the new advisor manager. I arrived with no appointment in hopes they could fit me in before my trip and she welcomed me with open arms and treated me like ev advisor manager. I arrived with no appointment in hopes they could fit me in before my trip and she welcomed me with open arms and treated me like everyone else. Olga was so sweet and helpful when Christine was attending another client. I am very grateful to find kind people in an unkind world. I work for UF and will let all my coworkers know about this wonderful team. Thank you again. More

First thing when I arrived l was greeted with a friendly smile , that was a plus. I think the service guy name Kurt, he was very polite and professional kept me informed about what was going on with my car. smile , that was a plus. I think the service guy name Kurt, he was very polite and professional kept me informed about what was going on with my car. More

Good service. Olga was very atemptive and explain to me the process. The waiting time was descent and the space comfortable. Olga was very atemptive and explain to me the process. The waiting time was descent and the space comfortable. More

This was my second time at Jenkins Kia, and in comparison to my first time I felt the customer service was subpar (excluding Olga). At my first visit when I pulled up to the service station I was acknowledge to my first time I felt the customer service was subpar (excluding Olga). At my first visit when I pulled up to the service station I was acknowledged quickly and someone collected information about my car and my problem. This time I felt like no one in uniform would even look my direction so I entered the building and Olga was so nice and took care of me from there. She listened to me and made sure my car was being serviced. I sat in the secondary waiting room and saw employees smoking outside, water was dripping from the stained ceiling, and also saw an employee run in crying to be comforted by her boss. I could hear their entire conversation about how the employee was being yelled at by a customer and recorded. After her manager comforted her the employee remained in the waiting room and called others to explain how panicked she was due to her previous encounter. I thought maybe she would leave since I was sitting right there but she did not mind my presence at all. When the only thing you have to do is wait it’s amazing all the things you suddenly see. Overall I waited about 3 hours my problem with my car couldn’t be diagnosed and I was told to return if it happens again for a second diagnostic, I will return but only because of Olga. More

Great people and service Olga and Kurt are always very helpful and happy to help helpful and happy to help More

Exceptional customer service from the service department. I was able to get in and out for recall work was estimated about three hours, but was offered a courtesy vehicle. Reps went above and beyond getting I was able to get in and out for recall work was estimated about three hours, but was offered a courtesy vehicle. Reps went above and beyond getting everything taken care of for me. More