Jenkins Kia of Ocala

Very Happy with the Experience The work was done quickly and professionally. The work was don in a timely fashion as promised. I will definitley be back for future service needs. The work was done quickly and professionally. The work was don in a timely fashion as promised. I will definitley be back for future service needs. More

Great service! Customer service went above and beyond my expectations. Their knowledge of the services needed is exceptional. Thanks for the outstanding and excepti Customer service went above and beyond my expectations. Their knowledge of the services needed is exceptional. Thanks for the outstanding and exceptional service. Michael Fritch. More

How you make the customer feel The one thing that a person will always remember is how you made them feel. I felt pampered. Jarrell and everyone there was out to make sure I was bei The one thing that a person will always remember is how you made them feel. I felt pampered. Jarrell and everyone there was out to make sure I was being taken care of. Excellent customer service means treating coworkers as customers. I was noticing good intereactions between coworkers as I was waiting on my vehicle, The lounge and WiFi also allowed me to get some work done while waiting. Keep striving for this excellence and it will pay off. More

Good job The service department exceeds in customer service compared to sales department. They are friendly and very accommodating. They are definitely an exc The service department exceeds in customer service compared to sales department. They are friendly and very accommodating. They are definitely an excellent assett to Kia company. More

My third lease from this Kia dealership I have leased 3 KIA sorento's and purchased 1 my son's 2013 Sorento. from this Kia dealership you will not be able to fined a more honest, professio I have leased 3 KIA sorento's and purchased 1 my son's 2013 Sorento. from this Kia dealership you will not be able to fined a more honest, professional, team to work with Fabio, Jamie, and Guy. 5 stars. More

very nice and very professional, caring We really enjoyed our visit at Jenkins Kia of Ocala. It was a really unique, nice car buying experience. People were very professional and friendly We really enjoyed our visit at Jenkins Kia of Ocala. It was a really unique, nice car buying experience. People were very professional and friendly as if they were interested in us. They were comfortable to be around. More

A Half Day in School I went in to have my car serviced - no appointment. Mike, my regular service adviser, was there and took care of me immediately. While I was waiting I I went in to have my car serviced - no appointment. Mike, my regular service adviser, was there and took care of me immediately. While I was waiting I met Jamie. He saw me looking at some brochures and we began talking. Although I wasn't looking to get a new car now he took the time to show me the changes in the 2019 versus my 2017. I currently am in the second year of a four lease. He showed me the financial benefits between leasing and owning. We went for a test drive. Although I wasn't financially ready to own a new car, I "bit the bullet". The long term benefits couldn't be ignored. The time was right. Jamie brought me to Tim who expertly took care of the paper work and all my questions. Jamie introduced me to Fabio who took me to school and showed me all the available apps for use with my new Optima. Nobody before him in any dealership was as thorough in explaining all the capabilities. Jamie, Fabio and Tim were a team with no equal. They cared for me, explained and answered all my questions honestly, and resolved all issues favorably to me. Together with my service adviser, Mike, they are the reason I will continue to do business with Jenkin's Kia. Thank you, gentlemen. More

We really enjoyed our visit. We have bought Kia Sorento's before this is our third. We have always been really happy with the dealership and the people that work there. Every one We have bought Kia Sorento's before this is our third. We have always been really happy with the dealership and the people that work there. Every one is very helpful and professional when helping you get what you want. More

Stranded On Saturday 4:30am I was on my way to work when I apparently ran over something in the road and it damaged my tire. Flat tire in the dark on the side On Saturday 4:30am I was on my way to work when I apparently ran over something in the road and it damaged my tire. Flat tire in the dark on the side of the highway. I called my Jenkins Roadside Assistant # and Alicia answered and was extremely kind and professional (thank you Alicia) she made my experiance seamless by assuring me that the Tow Druck driver will be there for me. She was RIGHT! Less than 30 minutes here comes my Driver. I did not get his name but he was awesome too! I then received a call from a Jerell from Jenkins and he was extremely helpful and empathized with me regarding my situation. Now mind you, I have not had my Kia for 90 days yet and the service from Jerell making sure he gave me the best resolution seemed to of been his top priority. Not only did he get me the very BEST price available....(Thank you Lance!)he was extremely kind and friendly. Even Cassidy that checked me out was friendly and efficient! Thank you Jenkins!!!! You are the BEST!!!! More

Lance, Callie and the tech were all great!! I had a wonder experience from start to finish. Service team is too shelf. I will recommend I had a wonder experience from start to finish. Service team is too shelf. I will recommend More