Jennings Chevrolet - Service Center

I have been a loyal Jennings customer for 19 years. It started when my '91 Blazer was stolen when I moved back to town after being out of state for 5 years and they put it back together to my satisfaction started when my '91 Blazer was stolen when I moved back to town after being out of state for 5 years and they put it back together to my satisfaction. After 10 years and 109,000 miles I purchased a 2000 Blazer from Jennings. This Blazer is now 10 years old with 133,000 miles on it and still running. Rarely when I call to make an appointment am I told they are too busy. My Blazer's last visit was for a cooling system problem. I had taken my Dalmatian to the vet and when we got back in, the check gauges light came on and I saw that the temperature gauge was heading towards the red. I called and left a message for Ken Ward, my regular service advisor. I called back later and found out he had already left for the day. I asked to be connected to Rick who used to be my service advisore before he became a manager and explained what was going on. It was too late to get a rental so I had AAA tow it to Jennings because Rick said he would take care of it for me and I knew he would. Unfortunately they were too busy that night to get to it, so the next morning Mack called me to tell me that my radiator was cracked and would need to be replaced. I explained I had walked to work that day because I had no other way to get there and he said the courtesy van would pick me up from work and bring me to Jennings to retrieve my Blazer when it was finished. Luckily, we had set all this up in the morning because there was a big storm that afternoon and the power went out at Jennings. The courtesy van driver came to work and brought me back to Jennings. My vehicle was finished, but the paperwork and charges could not be processed without the power. Mack estimated the amount that would be charged to my card and took my credit card information and said the receipt would be mailed to me later once the power came back up. It was a Friday and I really needed my vehicle for the weekend. The power came back on, Mack called back and said his calculations were off by a penny and then my receipt and paperwork did come in the mail. I am always pleased with the service and the way I am treated by the staff at Jennings. I have recommended the dealership to my friends and a couple of them now take their vehicles there for service. I am sure my next vehicle will also be purchased there when it's time for a new one. More

Am pleased with the overall service. It is quite good. There was a billing error which was immediately corrected. I have a choice of going to Wheeling or Glenview...they are about the same distance and I There was a billing error which was immediately corrected. I have a choice of going to Wheeling or Glenview...they are about the same distance and I have chosen Jennings in Glenview. I visited both dealerships and was hardly given the time of day at the Wheeling dealership. Suffice to say I did not get my car serviced there. My only suggestion? I would appreciate a loaner if the service is going to be more than a couple of hours. I have taken the time to do this survey because I liked the overall experience. Customers too have to say, thank you! Sincerely, Ed Baria More

Ken Ward has been very helpful. He even took the time to hand dry my car after the wash. it was close to 11PM. I come in mainly at night and i think another CSR (John?)has also been very nice to work with. hand dry my car after the wash. it was close to 11PM. I come in mainly at night and i think another CSR (John?)has also been very nice to work with. I am not as happy with the car as I had hoped but so be it. Johne Perlick More

Whenever I have a problem or have a question, I know I can call on Ken in the Service Department to handle it for me. He sets up an appointment and is always right there when I bring the car in.He is frie can call on Ken in the Service Department to handle it for me. He sets up an appointment and is always right there when I bring the car in.He is friendly, courteous, and always explains everything thoroughly to me. I trust him with what he tells me, and that means alot to me. More

As always, Chris was extremely thorough and helpful. My Uplander had a few things going on - turned out all to be the same slight problem. I wsa given a loaner car, and kept apprised of the progress every Uplander had a few things going on - turned out all to be the same slight problem. I wsa given a loaner car, and kept apprised of the progress every day. I picked up my car and drove 1200 miles over the next 10 days and have had no problems. Jennings is GREAT!!!!! More

Chris has been my Service Consultant for several years. He has always been very professional and does an excellent job taking care of my vehicle. His customer service skills are above and beyond what I ha He has always been very professional and does an excellent job taking care of my vehicle. His customer service skills are above and beyond what I have experienced elsewhere. I have recommended your service department to others based on my experience. More

Hi I just bought the Used GMC Yukon from Jerry Perberg, he made sure the car was like new when I picked it up. There was one problem though and Jerry took care of it right away setting up an appointment w he made sure the car was like new when I picked it up. There was one problem though and Jerry took care of it right away setting up an appointment with CJ in the service department. Jerry is great guy, it was pleasure meeting him, and he forged a quality relationship with me based on respect,professionalism, and knowledge. CJ make me feel like I was his only customer. He answered all my questions, and the work went smoothly. Just a week after buying the car it was broken into. It was Sunday morning and I need it fixed asap. I called Jerry on his cell, not realizing it was Sunday and you guys are always closed on Sunday. Jerry answered his phone. He set me up with CJ first thing Monday morning. CJ had to track down the part and get it delivered overnight. Tuesday morning the window was replaced. They also looked into a leak problem that I noticed and took care of that too. Great experience. I worked in your business office on a project and before you know it I was moving on. Smooth. I will not hesitate to bring my car to Jennings or to buy my next from them. Prices do seem high, but the service provides the value here. More

I need to have the power steering recall done on my 2007 Cobalt. Work was done in less time than they said and I was happy. I had the power steering go out over the July 4th weekend. I took my car to a l Cobalt. Work was done in less time than they said and I was happy. I had the power steering go out over the July 4th weekend. I took my car to a local mechanic, because I didn't know of the recall on my car. Rick got me reimbursed for my expenses. More

For all of my car service needs I prefer to deal only with John Sison. The service that he provides is great. When I was having issues with my first car that I had purchased through a different dealershi with John Sison. The service that he provides is great. When I was having issues with my first car that I had purchased through a different dealership, John helped me in getting it fix. It did not matter how many times I had to drop it off because of the same problem he always made me feel that I was important and that they would take care of the issue. Although at the end I ended up trading in that car for a different one that I purchased through Jennings the service was just supper! More

Juan fixed the problem I was experiencing after a test drive. One time appointment can't beat that. Kudo's to all your staff especially to Juan who heard the problem and knew how to cure it. All your se drive. One time appointment can't beat that. Kudo's to all your staff especially to Juan who heard the problem and knew how to cure it. All your sercice writers are good but like Mack and Chris especially. More