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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.4
232 Reviews
Call Service Center (816) 523-6900

231 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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September 25, 2024

Incredible service! Jacob and Cal are especially helpful and down-to-earth. Will always recommend! More

by kasiexharlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kasiexharlin, thank you so much for the positive review and for the kind words! We're so glad to hear that Jacob and Cal provided such incredible service. We strive to create a welcoming and helpful environment, and it's great to know they made your experience special. We truly appreciate your recommendation and look forward to helping you again in the future! Thank you, and have a fantastic day!

September 24, 2024

Great quick service. I’ve serviced my car here since I bought it in 2020 and I’ve been treated really well. More

by bestforurhealth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto repair
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Sep 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bestforurhealth, we are glad we could help! Thank you for your loyalty and for sharing your experience! We're thrilled to hear that you've consistently received great service since 2020. It's our goal to treat every customer with the care and respect they deserve. We look forward to continuing to provide you with excellent service for years to come!

September 16, 2024

Jacob has been great to work with. We bought a few vehicles from him and has been great work. He went out of his way to get vehicles shipment arranged since I wanted them out of state More

by Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Vee, thank you for the high star rating! Thank you so much for your kind words! We're thrilled that Jacob has provided you with an exceptional experience. It's always our goal to go above and beyond for our customers, and we're glad Jacob could help arrange the shipment and transport for your out-of-state vehicles. We truly appreciate your continued trust in us and look forward to assisting you again in the future! Safe travels, and enjoy your vehicles!

September 14, 2024

I would never buy another car from this lot. The service center people are very dishonest and the mechanics have no idea what they are doing. I bought a new 2022 outlander and it went in for se More

by downingstacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Downingstacey, thank you for taking the time to let us know about your recent experience.We are truly sorry to hear about the issues you’ve encountered with your 2022 Outlander and your experience with our service center. This is certainly not the level of service or quality we strive to provide, and we take your concerns very seriously. Please reach out to our service manager directly so we can better understand the situation. Customer satisfaction is our top priority, If you'd be willing to provide more feedback, please reach out to us at (816) 256-8745 so we can assist you further. Thank you for bringing this to our attention, and we hope to regain your trust.

September 13, 2024

Friendly and attentive. Always good to remind when it’s time for service. Easy to achy appointments and turn the job around quickly! More

by deepwoodsrusticdecor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Deepwoodsrusticdecor, we're glad you had such a wonderful experience with us! Thank you so much for your kind words! We're glad to hear that you found our team friendly and attentive and that our service reminders and appointment process have been helpful for you. We always strive to make the experience as easy and efficient as possible. We look forward to continuing to provide you with great service in the future. If you ever need anything, don’t hesitate to reach out!

September 13, 2024

Work done in a minimal amount of time. Left satisfied with the work that was done. More

by delores.owens
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Delores.owens, we're happy to hear you had such a positive experience with our team! Thank you for taking the time to share your feedback! We’re thrilled to hear that you were satisfied with the service and that the work was completed in a timely manner. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!

September 12, 2024

This Dealership will get the things you need done in the allotted time called for and it's always good. More

by bigdaddyds7734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bigdaddyds7734, thank you for sharing your positive experience and for your positive feedback! We're glad to hear that we consistently meet your expectations and get things done within the promised time frame. Providing reliable service is what we aim for, and it’s great to know we’ve delivered that for you. We appreciate your business and look forward to serving you again in the future!

September 10, 2024

The staff was very helpful and when the initial repair included a defective part, they didn't hesitate to assign a loaner and make it right. I appreciate the service! More

by dolemike64
Recommend Dealer
Yes
Employees Worked With
Cal
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Sep 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dolemike64, we really appreciate your positive review! Thank you for your kind words! We truly appreciate your understanding and are happy that we could resolve the issue with the defective part quickly. It’s always our goal to ensure you’re taken care of, and we’re glad to hear you had a positive experience with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

September 06, 2024

Great service and easy to work with. JF does a great job keeping us on the road More

by JSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jsf, we really appreciate your feedback! Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. At Jeremy Franklin, we always strive to provide top-notch service and make things as easy as possible for our customers. It’s wonderful to know we’re helping keep you on the road. If you ever need anything else, don’t hesitate to reach out. Safe travels!

September 06, 2024

Courteous people, clean rest room,comfortable waiting area,explained what I needed, good end to visit More

by Mefreeman49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal Jenkins
Report | Print
Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Mefreeman49, we are so pleased you enjoyed your visit to Jeremy Franklin Automotive! Thank you for taking the time to share your experience! We're glad to hear that our team was courteous and that you appreciated our clean facilities and comfortable waiting area. It’s important to us that you feel informed and comfortable during your visit, so we're happy to know we hit the mark. If there’s anything else we can assist with, don’t hesitate to reach out. We look forward to serving you again!

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