Kenneth Anonye

Jeremy Franklin Mitsubishi of Kansas City responded

Glenndsmith58304, thank you so much for sharing your experience with us! We love hearing stories like this. We’re thrilled that Kenneth was able to help make the process smooth and easy while getting you into “Hank,” your 2015 Wrangler Unlimited. It’s even more special knowing this was a vehicle you’ve dreamed about owning since you were a teenager. We’re honored to have been part of making that dream come true, and it sounds like your first road trip to southern Missouri was the perfect start to your Jeep adventures. Thank you again for choosing Jeremy Franklin Automotive, and welcome to the Jeep family! We hope “Hank” brings you many more unforgettable memories down the road.

Jeremy Franklin Mitsubishi of Kansas City responded

Yung.Kris816, we’re sorry to hear that you feel this way, but we do want to respectfully clarify a few important points. At our dealership, every step of the process including pricing, financing terms, and lender approvals is fully disclosed and reviewed before anything is finalized. Nothing is hidden, and all agreements are signed only after customers have had the opportunity to review and ask questions. We do not engage in scams or misleading practices our goal is to help customers secure reliable transportation based on their individual situation. We also want to note that while we are associated with other locations, each store operates independently with its own staff and processes. We stand behind the way our team conducts business here and the many customers we’ve been able to help successfully. That said, we’re more than willing to review your specific situation and address any concerns directly. If you’re open to it, please reach out to management so we can better understand what happened and provide any clarification possible.

Jeremy Franklin Mitsubishi of Kansas City responded

Lashonda Sellers, thank you for the great review! We’re so glad to hear you had a positive experience with our team. Providing friendly, professional service and helping our customers find a vehicle they truly love is what we’re all about. Congratulations on getting into something nice that you wanted! We truly appreciate your support and look forward to helping you again in the future. Enjoy the ride!

Jeremy Franklin Mitsubishi of Kansas City responded

Steph. Skittles, thank you for your feedback! We’re so glad to hear everything went smoothly with getting your car. That’s exactly the experience we aim to provide. We understand that arranging car insurance can sometimes take a bit longer than expected, and we appreciate your patience during the process. If there’s ever anything we can do to help make things even easier or faster for you next time, please don’t hesitate to let us know. Thanks again for choosing us. We truly appreciate your support and hope you’re loving your new car!

Jeremy Franklin Mitsubishi of Kansas City responded

Hmwilson1976, thank you so much for sharing your experience with Jeremy Franklin Automotive! We’re incredibly glad you gave us that last shot and that Kenneth was able to turn things around for you. He truly has a gift for making our customers feel comfortable and supported, and your kind words mean a lot to both him and our entire team. We’re thrilled that your experience exceeded expectations, and we’ll be sure to pass along your praise to Kenneth. Comments like this definitely don’t go unnoticed! Thank you for trusting us, and congratulations on your new vehicle. We look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Chrisbranham6619, thank you for the kind words! We truly appreciate you taking the time to share your experience. Providing a down-to-earth, no-pressure, and honest environment is very important to us, and it means a lot to know that you have earned our trust. We’re grateful for the opportunity to work with you and look forward to helping you again in the future.

Jeremy Franklin Mitsubishi of Kansas City responded

Sidneygilliam69, thank you for your kind words! We truly appreciate you taking the time to share your experience. Our team takes pride in being efficient, friendly, and providing excellent service, and we’re so glad that came through during your visit. Thank you for choosing Jeremy Franklin Automotive. We look forward to working with you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

J.Jomwe, thank you for your kind words! We’re happy to hear you experienced quick, friendly service and that our team worked together to help you get into a great vehicle at a good price. At Jeremy Franklin Automotive, we pride ourselves on making the car-buying process smooth and welcoming from start to finish. We truly appreciate your business and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Mgarnett2040, thank you for taking the time to share your feedback. We’d like to clarify the outcome of this situation and provide an accurate update. After your initial visit, we encouraged you to return the vehicle so our service team could further diagnose the concern. Once the vehicle was brought back in, our technicians were able to properly identify the source of the noise and complete the necessary repair. The concern has since been fixed, and the vehicle was returned to you in proper working order. At no point was there an intention to give you the runaround or dismiss your concerns. Some issues especially intermittent noises can require additional inspection time or a follow up visit to correctly diagnose and resolve. Our team followed standard service procedures and remained committed to addressing the issue until it was corrected. We take customer service and vehicle quality very seriously and stand behind the vehicles we sell and service. We appreciate the opportunity to resolve this matter and thank you for allowing us to make it right.

Jeremy Franklin Mitsubishi of Kansas City responded

Ryanw.wardr, thank you for sharing your experience! We’re honored to hear you felt treated like royalty during your first oil change and service visit. Providing exceptional care after the purchase is just as important to us, and we truly appreciate your trust in our team. We look forward to continuing to take great care of you and your vehicle for many visits to come.