Kenneth Anonye

Jeremy Franklin Mitsubishi of Kansas City responded

Shanejohnson100, thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with our staff, but we're sorry to learn about the issues you've encountered with your vehicle after your purchase. We understand how frustrating it can be to have to replace tires, get an oil change so soon, and make multiple trips to address a check engine light, especially with the drive from Lawrence. Our goal is always to provide dependable vehicles and exceptional customer service, and we regret that we fell short of your expectations. We appreciate you giving our service team the opportunity to address these concerns. If there's anything still unresolved, we'd welcome the chance to speak with you directly and see how we can help. Please don't hesitate to reach out to our management team at your convenience. Thank you again for your honest feedback. It helps us continue improving, and we hope to have the opportunity to restore your confidence in Jeremy Franklin Automotive.

Jeremy Franklin Mitsubishi of Kansas City responded

Somolu, thank you for your kind words and for taking the time to leave us a review! We're thrilled to hear you found Jeremy Franklin Mitsubishi of Greater Kansas City to be efficient and reliable. Our team is committed to providing every customer with a smooth, hassle-free experience, and it's great to know we delivered. We truly appreciate your support and look forward to serving you again whenever you need us. Thank you for choosing Jeremy Franklin Mitsubishi!

Jeremy Franklin Mitsubishi of Kansas City responded

Shannongrant54, I'd like to thank you for taking the time to share your experience! We're thrilled to hear that our team took the time to explain everything step by step and made sure you felt comfortable throughout the entire process. Providing a transparent, pressure-free experience and making sure every customer feels informed and confident is exactly what we strive for. We're honored to hear this was the best experience you've ever had, and we truly appreciate your trust in us. Congratulations on your new vehicle, and we look forward to serving you again in the future! Enjoy the ride!

Jeremy Franklin Mitsubishi of Kansas City responded

Lisamidgyett2871, thank you for taking the time to leave us a 5-star review! We're glad to hear your drop-off process was quick and easy, and that our service team was able to have your vehicle ready in just about an hour. We know your time is valuable, and we work hard to provide efficient, hassle-free service on every visit. We appreciate your business and look forward to seeing you again for your future service needs!

Jeremy Franklin Mitsubishi of Kansas City responded

Kirk14, thank you for the great review! We're glad to hear you had a positive service experience and that our team was able to get you in and out quickly. Providing friendly, efficient service starts the moment our customers arrive, so we're happy our staff made you feel welcome. We truly appreciate your business and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Rchilds71, thank you for your thoughtful review! We truly appreciate your kind words about our team. We strive to provide knowledgeable guidance, helpful resources, and support for every customer we serve. It's great to hear that you felt we worked alongside you to address your challenges and find solutions. Thank you for choosing Jeremy Franklin Mitsubishi, and we look forward to assisting you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Glenndsmith58304, thank you so much for sharing your experience with us! We love hearing stories like this. We’re thrilled that Kenneth was able to help make the process smooth and easy while getting you into “Hank,” your 2015 Wrangler Unlimited. It’s even more special knowing this was a vehicle you’ve dreamed about owning since you were a teenager. We’re honored to have been part of making that dream come true, and it sounds like your first road trip to southern Missouri was the perfect start to your Jeep adventures. Thank you again for choosing Jeremy Franklin Automotive, and welcome to the Jeep family! We hope “Hank” brings you many more unforgettable memories down the road.

Jeremy Franklin Mitsubishi of Kansas City responded

Yung.Kris816, we’re sorry to hear that you feel this way, but we do want to respectfully clarify a few important points. At our dealership, every step of the process including pricing, financing terms, and lender approvals is fully disclosed and reviewed before anything is finalized. Nothing is hidden, and all agreements are signed only after customers have had the opportunity to review and ask questions. We do not engage in scams or misleading practices our goal is to help customers secure reliable transportation based on their individual situation. We also want to note that while we are associated with other locations, each store operates independently with its own staff and processes. We stand behind the way our team conducts business here and the many customers we’ve been able to help successfully. That said, we’re more than willing to review your specific situation and address any concerns directly. If you’re open to it, please reach out to management so we can better understand what happened and provide any clarification possible.

Jeremy Franklin Mitsubishi of Kansas City responded

Lashonda Sellers, thank you for the great review! We’re so glad to hear you had a positive experience with our team. Providing friendly, professional service and helping our customers find a vehicle they truly love is what we’re all about. Congratulations on getting into something nice that you wanted! We truly appreciate your support and look forward to helping you again in the future. Enjoy the ride!

Jeremy Franklin Mitsubishi of Kansas City responded

Steph. Skittles, thank you for your feedback! We’re so glad to hear everything went smoothly with getting your car. That’s exactly the experience we aim to provide. We understand that arranging car insurance can sometimes take a bit longer than expected, and we appreciate your patience during the process. If there’s ever anything we can do to help make things even easier or faster for you next time, please don’t hesitate to let us know. Thanks again for choosing us. We truly appreciate your support and hope you’re loving your new car!