Jeremy Franklin Mitsubishi of Kansas City - Service Center

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Derrick Sutherland! We're so happy we were able to help you out! Thank you for the fantastic feedback! We're thrilled to hear you enjoyed our fast and friendly service during your oil change. Your satisfaction is our top priority, and we’re glad we could make your visit great. We look forward to helping you with any future maintenance needs—drive safely, and see you next time!

Jeremy Franklin Mitsubishi of Kansas City responded

Shavondallah, we are so pleased you enjoyed your visit to Jeremy Franklin Mitsubishi! Thank you so much for the kind words! We’re delighted to hear you’re loving your car and had a positive experience with our team. Making our customers feel welcome and valued is what we strive for every day. Enjoy every mile in your new car, and remember, we’re here whenever you need us! Thank you for being part of the Jeremy Franklin Automotive family!

Jeremy Franklin Mitsubishi of Kansas City responded

100lowhurdles, We’re truly sorry to hear about your experience and regret that we fell short of your expectations. At Jeremy Franklin Automotive, we value every customer, especially those who have trusted us over time. Your feedback is important to us, and we’d like to address any concerns to ensure this doesn’t happen again. If you’re open to it, please reach out to us directly—we’d appreciate the chance to make things right. Thank you for bringing this to our attention.

Jeremy Franklin Mitsubishi of Kansas City responded

Ebonye06, we appreciate your feedback! Thank you so much for your kind words! We’re delighted to hear that our team’s professionalism and friendly approach make each visit enjoyable for you. Keeping you informed and helping with scheduling is all part of our commitment to making vehicle maintenance as easy and convenient as possible. We’re grateful to have you as part of the Jeremy Franklin Automotive family, and we look forward to serving you for many miles to come!

Jeremy Franklin Mitsubishi of Kansas City responded

Jaredgendvil, thank you for sharing your positive experience and for your amazing feedback! We’re thrilled to hear that you had the best car shopping and service experience with us. Our team takes pride in being friendly and helpful, and it’s great to know we could make your visit so positive. If you ever need anything in the future, we’re here for you. Thanks again for choosing us! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Antwine79, thank you for taking the time to leave a review for us at Jeremy Franklin Mitsubishi. We're happy we could meet your expectations! We're glad to hear that our team was able to get you in quickly for your appointments and that you found our service professional. We look forward to continuing to take care of your vehicle and appreciate your trust in us. See you next time!

Jeremy Franklin Mitsubishi of Kansas City responded

Amen-com, We’re sorry to hear about your experience and would like to address any concerns you may have. However, we want to clarify that we thoroughly inspect all vehicles, including trade-ins, to ensure they meet our quality standards before being sold. We also provide our customers with all the necessary information regarding the vehicle’s condition at the time of purchase. If you're experiencing any issues with your vehicle, we encourage you to contact us directly so we can review the situation and explore potential solutions. We're committed to working with our customers to ensure satisfaction.

Jeremy Franklin Mitsubishi of Kansas City responded

Leke, We’re sorry to hear about your brake issue, but we want to clarify that our technicians conduct thorough inspections to ensure that any safety concerns are properly addressed. If your brakes were deemed fine during your visit, it's possible that other factors could have caused them to wear down quickly. We encourage you to reach out to us directly so we can review the situation and see how we can assist you further. Our goal is to ensure that our customers receive accurate assessments and quality service, and we would appreciate the opportunity to make things right.

Jeremy Franklin Mitsubishi of Kansas City responded

Dmdubbeld, thank you so much for the positive review and for sharing your feedback! We're glad to hear that you had a positive experience with our service and were seen quickly. We apologize for missing the opportunity to check your air filter during the visit. We appreciate you bringing this to our attention, and we'll make sure to improve our inspection process going forward. If there's anything else we can assist you with, please don’t hesitate to reach out. We're here to help! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Blessing3plus4, thank you so much for the positive review! We're glad to hear that our team took the time to explain the services being performed on your vehicle. We believe in keeping our customers informed every step of the way. If you have any further questions or need anything else, don't hesitate to reach out. We're here to help! Thank you, and have a fantastic day!