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Jeremy Franklin Mitsubishi of Kansas City - Service Center

Kansas City, MO

4.4
232 Reviews

232 Reviews of Jeremy Franklin Mitsubishi of Kansas City - Service Center

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October 10, 2024

They took their time to explain what services they was going to work on my vehicle. More

by blessing3plus4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Blessing3plus4, thank you so much for the positive review! We're glad to hear that our team took the time to explain the services being performed on your vehicle. We believe in keeping our customers informed every step of the way. If you have any further questions or need anything else, don't hesitate to reach out. We're here to help! Thank you, and have a fantastic day!

October 10, 2024

It's great and have really helpful people to deal with. They were the first people who helped me get a new car. More

by GRUMP4BRAT1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Grump4brat1969! We're so happy we were able to help you out! Thank you so much for your kind words! We're thrilled to hear that our team was able to help you get your new car and provide a great experience. It was a pleasure working with you, and we’re always here if you need anything in the future. Enjoy your new ride!

October 08, 2024

Jeremy Franklin takes care of their customers. They help people with bad credit such and myself and my mother. They also helped a great deal with a great warranty fixing any problem that may occur More

by TOMGLAVIN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Tomglavin87, Thank you so much for your amazing review! We're thrilled to hear that you and your mother had a positive experience with us and that we could assist you with both financing and getting your vehicle taken care of under warranty. We pride ourselves on helping customers in all situations, and we're glad we could get that dipstick handle fixed quickly for you. Your recommendation means a lot to us! If you ever need anything else, we're here to help. Enjoy your vehicle, and thank you for choosing Jeremy Franklin!

October 03, 2024

Service manager, Cal will be the reason for going back. Explanation and contact was suppurb More

by Pegistamps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal on service
Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Pegistamps, we're glad you had such a wonderful experience with us! Thank you for your fantastic review! We're delighted to hear that Cal made such a positive impression on you with his exceptional service and communication. We pride ourselves on our team’s dedication to customer satisfaction, and it’s great to know that Cal provided the support you needed. We look forward to seeing you again soon! If you need anything else in the meantime, don’t hesitate to reach out.

October 03, 2024

They were so professional polite they got me home when I had to leave my car then came back and picked me up when my car was ready friendly I had Faith in them from from making the appointment then to comi More

by b.willsphone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal
Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

B.willsphone, thank you so much for the positive review! We're thrilled to hear that our team provided you with such professional and friendly service, from the moment you made your appointment to your transportation needs. Your trust in us means a lot, and we're glad to know that you had a positive experience. We look forward to seeing you again in three months for your oil check! If you ever need anything else, feel free to reach out. Safe travels, and thank you for choosing us!

October 03, 2024

Great service. I appreciate how they text you while you wait to make sure you have no concerns. They provided the service that I was scheduled for and looked into m More

by desireme20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department employees
Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Desireme20, thank you so much for your high rating and for your fantastic feedback! We’re glad to hear that our communication during your visit made a positive impact and that we could address your concerns about your headlights. Our goal is to provide thorough service while keeping you informed every step of the way. We appreciate your understanding regarding the additional services, and we're happy you were able to take care of everything you needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Thank you, and have a fantastic day!

October 01, 2024

They had poor communication with us through out the process. I always had to be the one to call. They didn’t check the insurance underwriter. So when parts came in they were wrong. Everything about the More

by Tim hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tim Hunt,thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your visit. Clear and timely communication is essential, and we regret that we fell short in this instance. It’s also concerning to hear about the issue with the parts and how it was handled. Please know that we take this seriously, and we’re addressing the breakdowns in communication and process to ensure this doesn’t happen again. We truly appreciate you bringing this to our attention, and we’re grateful for your patience. If there’s anything more we can do to make this right, please don’t hesitate to reach out.

October 01, 2024

Very nice an professional service on time an prompt got me in an out with no problem More

by Vaughn Maddix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Vaughn Maddix, thank you so much for the positive review! We’re thrilled to hear that you had a smooth and prompt experience with us. Our team takes pride in providing professional service and making sure every visit is hassle-free. If you ever need anything in the future, don’t hesitate to reach out. We look forward to serving you again!

September 29, 2024

The service was good. Had me in and out didn’t have to wait. Take care of what they did and will gladly bring my next bill up there to get service. More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Emmanuel, thank you so much for your high rating! Thank you for taking the time to share your experience! We’re glad to hear that you received prompt and efficient service during your visit. Our team works hard to ensure our customers are taken care of without unnecessary delays, and it’s great to know we met your expectations. We look forward to welcoming you back for your next service visit! If you need anything in the meantime, don’t hesitate to reach out.

September 28, 2024

It’s A Great Dealer Ship To Visit They’ve Been Very Good To Me So Thanks More

by cheadle54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Cheadle54, thank you; we appreciate your feedback! Thank you for your kind words! We’re thrilled to hear that you’ve had such a positive experience with us at Jeremy Franklin Automotive. It’s always our goal to provide top-notch service to our customers, and we truly appreciate your support. If there’s anything else we can do for you, feel free to reach out. Thanks again for choosing us, and we look forward to serving you in the future! Thank you, and have a fantastic day!

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