Jerry Ulm Chrysler Dodge Jeep Ram

No customer service after sale - Unfortunately, my experience with this dealership was very disappointing. One of the salesmen made an error regarding when the vehicle’s second key could be picked up experience with this dealership was very disappointing. One of the salesmen made an error regarding when the vehicle’s second key could be picked up and programmed, and I understand that oversights can happen. What was most frustrating, however, was how the situation was handled afterward. I spent a considerable amount of time and effort traveling to the dealership and attempting to pick up and get the second key programmed. When I brought the issue to the sales manager, Mike Shuman, I expected the dealership to take ownership of the situation and make a reasonable effort to correct its employee’s mistake. Instead, I felt that my concerns were largely dismissed, with very little consideration given to the time, effort, and inconvenience this situation caused me. The initial mistake was frustrating, but the lack of accountability and customer service from Mike Shuman was what ultimately left the worst impression. A dealership should stand behind its customers and make a genuine effort to resolve problems when they occur. Unfortunately, my experience gave me the impression that once they received my money, my time and concerns were no longer a priority. Based on this experience, I would have a difficult time recommending this dealership to others. I hope management takes this feedback seriously and recognizes that good customer service should continue after the sale, especially when the dealership’s own mistake creates an unnecessary inconvenience for the customer. Sent from my iPhone More

The staff was friendly and got me the vehicle that i wanted within a short period of time. wanted within a short period of time. More

Ricardo was great really easy to work with. Everyone very professional and friendly. Definitely recommend this dealership if you’re looking for a new or used vehicle. Everyone very professional and friendly. Definitely recommend this dealership if you’re looking for a new or used vehicle. More

Ot was a great experience. Moe and Big Mike were a pleasure to work with. Moe and Big Mike were a pleasure to work with. More

Danny and Yanni were an absolute pleasure to work with. Great environment and everyone was very kind and professional. Great experience Great environment and everyone was very kind and professional. Great experience More

Great service from start to finish! !Abe was great will buy from him again. Kudos !Abe was great will buy from him again. Kudos More

I get good service and great communication from the dealership. Landy in service takes great care of our vehicles and works to make sure all is done the first time. Would not go elsewhere for my 3 vehi dealership. Landy in service takes great care of our vehicles and works to make sure all is done the first time. Would not go elsewhere for my 3 vehicles. More

Buying my car at Jerry Ulm was a very satisfying experience...excellent facility, professional, client-oriented staff. After a serious, spirited negotiation, we arrived at what I considered a reaso experience...excellent facility, professional, client-oriented staff. After a serious, spirited negotiation, we arrived at what I considered a reasonable price for both parties. Our primary salesman was Mo who has a professional sales approach that I like; listens well, patient with my many questions about the car, knowledgeable about accessing the car's mechanical features, and patient with my wife on her demonstration ride. More

I came there around 1:45 pm and tried to buy a car, but your finance guy waited until around 4:48 pm to give me the buyer’s order so I could forward it to ny credit union. It was a lot of xx going on and i your finance guy waited until around 4:48 pm to give me the buyer’s order so I could forward it to ny credit union. It was a lot of xx going on and it shouldn’t take hours for a buyer’s order to be written up. I specifically said I needed it before 4pm because my loan officer was waiting on it. My salesman, Ardallion Jordan, was amazing and helpful. He kept in contact with me the week leading up to my drive there. I wasted my day driving 4 hours one way to purchase a car. Murtada Schuman is a bully, telling me I had 5 minutes to decide because he had a caller on the line wanting to buy the corvette, but he gave me 7 minutes. I “wanted” that car, I don’t “need” a car. More

I love Jerry Ulm Chrysler Dodge jeep Ram and very good and honest people's in showroom and honest people's in showroom More