Jerry Ulm Chrysler Dodge Jeep Ram

Oil change Stop by yesterday to get a oil change. I didn’t have a appointment and just got news I had to go outta town and needed it done. They were very helpful Stop by yesterday to get a oil change. I didn’t have a appointment and just got news I had to go outta town and needed it done. They were very helpful basically got me right in and out ASAP. Very happy with all the service from everyone at Jerry Ulm Doge Jeep Ram! More

Great! we were interested in a new Ram 1500. We found an ad online for a truck we liked. We spoke to Jeff, who asked questions on what we wanted and what our we were interested in a new Ram 1500. We found an ad online for a truck we liked. We spoke to Jeff, who asked questions on what we wanted and what our price point was. When we showed up to the dealer, he already had a model waiting for us for our review, took us to the other lot to look at more models/colors while explaining the rebates and price points available for each one. Once we chose the model we wanted, he ran the numbers and got it as close as he could to our budget. Albert was great in finance. He explained all the warranties available and which ones made sense for us and the use of our truck. More

Awesome service department Everyone was absolutely wonderful (especially Brian) and they took great care of my daughter's jeep and got it back on the road quickly and efficient Everyone was absolutely wonderful (especially Brian) and they took great care of my daughter's jeep and got it back on the road quickly and efficiently. More

1996 Dodge 3500 with bad fuel shutoff solinoid Thank you for the professional way you have provide service on my old truck. You all are great! The diesel Technicians were very helpful explaining Thank you for the professional way you have provide service on my old truck. You all are great! The diesel Technicians were very helpful explaining my trucks issues and fixes More

Great experience Fast and friendly service, kept me updated through entire process. Would highly recommended this dealer I drove 25 miles to use them and have no regre Fast and friendly service, kept me updated through entire process. Would highly recommended this dealer I drove 25 miles to use them and have no regrets. More

Great customer service Had an issue with my 2014 Jeep Wrangler and stopped by the dealership without an appointment. Tracey was able to get me in and out and enterprise was Had an issue with my 2014 Jeep Wrangler and stopped by the dealership without an appointment. Tracey was able to get me in and out and enterprise was able to provide me a rental while I waited on my Jeep. It was all seamless and I had my Jeep back within a day. More

Air suspension issue Alex and the tech were great in resolving the issue with my air suspension and keeping me in the loop with the process the entire time. Alex even went Alex and the tech were great in resolving the issue with my air suspension and keeping me in the loop with the process the entire time. Alex even went above and beyond to follow up with me so I knew the status of my vehicle on his days off from work. More

Great They had everything in stock and provided great customer service. Completed everything in a very timely manner. i will be back for my next service. They had everything in stock and provided great customer service. Completed everything in a very timely manner. i will be back for my next service. More

Beware - The worst place for service in the area Jerry Ulm has been the worst place to have your vehicle serviced for well over a decade and I refuse to ever have service there again. Unfortune Jerry Ulm has been the worst place to have your vehicle serviced for well over a decade and I refuse to ever have service there again. Unfortunetly my wife bought a car from their dealership 4 years ago and each and every time we've had an issue they have performed miserably. The latest was last week when my wife's car was having issues with her convertible top from latching into place. We called Wednesday morning and we explained the issues and was told to dropped off the vehicle on Wednesday night and was told they would look at it the first thing on Thursday to try and troubleshoot it. When I called mid day on Thursday to get an update, I was told they couldn't figure it out but will let me know when another tech looks it over, what needs to be done. I even had one of Jerry Ulm's Sales people text me while the car was in service wanting know if I was interested in buying another vehicle from their dealership. I called again at the end of the day, and still no answer on what the issue was. I asked again about 2 factory recalls that were on the vehcile and they said they would handle them while it's at their dealership. I called again Friday mid day, but they still didn't know what was going on. I finally got a call from Bill, our service advisor, mid afternoon on Friday and was told they didn't have a "Star Scan" which was need to troubleshoot it because it was old technogoly and no other dealership had that machine to troubleshoot it (the car is 5 years old) and they were going to release the car back at no cost, becasue nothing was done. When I asked if the 2 factory recalls we done, they said they would have them done within an hour so I told them we would be by in 90 minutes to pick up the car. I called another dealership within 10 miles from their location and of course they had the "Star Scan" and we could drop it off and they would troubleshoot it. While my wife was heading to pick up her car, the dealership called me and told that the factory warranty wasn't done becasue they needed certain parts. Something that should have been done when we dropped off the vehicle 2 days beforehand. My wife came to the dealership to pick up the vehcile and her service advisor, Bill, told her nothing at all was done and the car wasn't even touched the 2 days it sat at the dealership. When my wife got into her car to bring it to the other dealership, her driver's seat moved/shifted each time she stopped at a traffic light, which had never been an issues before. We got it to the other dealership when they were closing up, so they said a tech would look at it in the morning which was a Saturday morning. I received a call from the new service advisor by 9:15 Saturday morning and they had an answer about the convertible top issue (simply a new motor was needed) and that the tracks that the driver front seat rides on was cracked, which was never an issue until after we dropped the car off for service at Jerry Ulm. Jerry Ulm have been terrible for as many years as I've lived in Tampa, which is over a decade. I've purchased a Durango (Jerry Ulm service told me it needed an new engine when the engine light came on at 80k miles and couldn't service it but I still drove it another 4 years and over 160k miles after the light came on) and 2 Ram trucks over the last 12 years at other local dealerships and will never bring another vehcile to Jerry Ulm ever again. All they care about is making the sale of vehicles and nothing about customer care if you bring it in for service. More

Service Jeep One of the main issues I brought the jeep in has still to be fixed. This is now the second time. I was told the noise can't be duplicated. So very fru One of the main issues I brought the jeep in has still to be fixed. This is now the second time. I was told the noise can't be duplicated. So very frustrating. More