Jerry Ulm Chrysler Dodge Jeep Ram

Great experience! I had a great experience with my salesman (Kimo), and with Albert and Danny. They were very friendly and very helpful. Kimo was knowledgeable with all I had a great experience with my salesman (Kimo), and with Albert and Danny. They were very friendly and very helpful. Kimo was knowledgeable with all of our questions. He offered different options when a car didn’t have what I was looking for. If I had 3 thumbs, I would give him all of them. Thank you! More

Great service. Jerry Ulm Chrysler, Dodge and Jeep provides great service (sales and maintenance). The staff is very accommodating and professional. I would recommend Jerry Ulm Chrysler, Dodge and Jeep provides great service (sales and maintenance). The staff is very accommodating and professional. I would recommend Jerry Ulm Chrysler, Dodge and Jeep to anyone who cares about transportation. More

Purchasing my new vehicle Great location, excellent costumer service and very nice and professional team members. The director of finance was very informative and professional. Great location, excellent costumer service and very nice and professional team members. The director of finance was very informative and professional. Loan car was very comfortable More

My experience was great I told the salesman Billy what I was looking for and he delivered more than what i expected. Still overwhelmed of the car that he picked for me. It w I told the salesman Billy what I was looking for and he delivered more than what i expected. Still overwhelmed of the car that he picked for me. It was all I was looking for and more. Great job and good service. More

Ted was great to work with. Ted Marks was very nice and not pushy. Definitely recommend him as a salesman. Danny in finance was upbeat and very helpful explaining the process and Ted Marks was very nice and not pushy. Definitely recommend him as a salesman. Danny in finance was upbeat and very helpful explaining the process and answered any questions we had. More

Fast great service Always provide great fast service. We drive past another Jeep dealer because we are so happy with Jerry Ulm service. Staff are always knowledgeable Always provide great fast service. We drive past another Jeep dealer because we are so happy with Jerry Ulm service. Staff are always knowledgeable and friendly!! More

Routine Visit Gone Bad Went in for an oil change and light bulb replacement. Lots of lights out turned into a greater issue but they replaced 4 lightbulbs and charged me abo Went in for an oil change and light bulb replacement. Lots of lights out turned into a greater issue but they replaced 4 lightbulbs and charged me about $220 (including their new service charge of 4% for those with no cash) No notification of this via email. Just told at checkout after services have been completed. The man who was helping me told me over the phone that my car would be ready in 20-30 min (I’ve already waited 2 hrs for light bulbs and an oil change with toddlers) and that the labor charge would be waived because that would be silly for light bulbs. Turns out at checkout I had to pay $86 for labor on lightbulbs! I wanted to speak to a manager and waited 15 minutes for one to show up and nothing. Paid just so I can get the kids home. I came back in 30 minutes to pick up my car (after over 2 hrs of waiting already) and they took my car back to start on the bulbs as I was arriving. So disappointed with the quality of service and decency Jerry Ulm’s staff thinks is acceptable. I always write reviews and for the first time in 5 years of going to Jerry Ulm, I was unable to leave a review like I usually do via their link. Strange. I’ve always been treated well here. Things have changed. My service employee was new and was not in the system. More

Great service always. Always good prompt service. Concerns always taken care of and any other issues with my vehicle is discussed with me before repair. Never felt pressure Always good prompt service. Concerns always taken care of and any other issues with my vehicle is discussed with me before repair. Never felt pressureed. More

Service Department Customer service NONEXISTENT I have met with service manager on 2 different occasions. He clearly doesn’t think communication with customer is important at all. Service rep told m I have met with service manager on 2 different occasions. He clearly doesn’t think communication with customer is important at all. Service rep told me I would hear something from him within 3 hours. After 5 hours I called. No answer, no return call. An hour later, same thing. 30 minutes later I left a message for service manager. No return call. I showed up 30 minutes later. Service rep says it’s being looked at now-7 hours after I dropped it off (4 hours later than he was supposed to give me a status report. Manager doesn’t seem to care at all. To add insult to injury, they charged me for 2 hours of labor even though it only took one hour. I’ve been going there for 5 years. Dealership was sold a year ago. That’s when issues began. I will never go back! More

Amazing job! I had the best experience while searching for the right fit. Joaquin Gomez Fuego was a pleasure to work with as well as the entire Jerry Ulm Team- kud I had the best experience while searching for the right fit. Joaquin Gomez Fuego was a pleasure to work with as well as the entire Jerry Ulm Team- kudos to Danny in finance as well. I had a wonderful time shopping- and who can say that about car shopping? I will definitely be going again and recommending to everyone I know! More