Jerry Ulm Chrysler Dodge Jeep Ram

Very freindly, honest regarding the accident the Camaro was in. I didn't spend much time at the dealership compared to other experiences. I was able to beat rush hour driving home. Both the sales mngr and was in. I didn't spend much time at the dealership compared to other experiences. I was able to beat rush hour driving home. Both the sales mngr and Dany worked with me regarding price. It was over all a pleasant experience. More

TL;DR: I bought a 2019 Ford Fusion Energi from Jerry Ulm Dodge Chrysler Jeep in Tampa. 150 miles later, it broke down. While in service, a recall removed its plug-in hybrid feature, making it a different ca Dodge Chrysler Jeep in Tampa. 150 miles later, it broke down. While in service, a recall removed its plug-in hybrid feature, making it a different car than what I purchased. The dealership refused to take it back, wouldn’t work out a fair deal, and didn’t reimburse my $247 rental. Sales Manager Mike Gero told me, “If every business were run honorably, they would go out of business.” If you’re buying a used car from Jerry Ulm, know that once you sign, they take no responsibility—no matter what happens. Full Review: I purchased a 2019 Ford Fusion Energi, a plug-in hybrid, from Jerry Ulm Dodge Chrysler Jeep in Tampa. Within 150 miles of driving, the car broke down. While frustrating, I brought it back in, hoping it could be repaired quickly. While the vehicle was in service, a recall was performed that permanently removed its plug-in capability, eliminating one of the car’s primary features. Naturally, I was disappointed and returned to the dealership, expecting to have a conversation about how they could make things right. Given the rare nature of the situation, my expectation was that they would either take the car back entirely and make me whole on the last deal, or at the very least, work with me on a fair new deal. Additionally, my car was in service for 10 days, during which I had to rent a vehicle for $247—an expense the dealership did not reimburse. When I tried to discuss options with Sales Manager Mike Gero, his attitude was dismissive. At one point, he asked me pointedly, "What do you want to have me do?" I responded with, "I think the honorable thing in a very rare situation like this would be to take back the car and make me whole on the other transaction so we can move forward with buying a new car." His response? "If every business were run honorably, then they would all go out of business." That statement alone speaks volumes about how Jerry Ulm Dodge Chrysler Jeep approaches customer service and integrity. Beyond that, he also made it very clear that once a used car leaves the lot, it’s no longer their problem—even if it breaks down immediately. Ultimately, after further discussions, we couldn’t reach an agreement. It was evident that the dealership was unwilling to work toward a reasonable resolution, and they did not seem to care that the car they sold me was no longer functioning as advertised. If you’re considering buying a used car from Jerry Ulm Dodge Chrysler Jeep, be prepared for zero support once you sign the contract—no matter what happens next. Their own sales leadership explicitly stated they do not operate honorably. More

Jerry and Adam were very helpful and got me in the vehicle I wanted. Go see Jerry if you need a car! vehicle I wanted. Go see Jerry if you need a car! More

Chris and the staff took great care of me. I left with the truck I really wanted. I left with the truck I really wanted. More

appreciate everyone working hard on getting me into a new vehicle was a long process and alot of patience on both sides thank you guys for everything vehicle was a long process and alot of patience on both sides thank you guys for everything More

Really nice salesman Chad Cummins! No pressure, lots of choices and options, would recommend to family No pressure, lots of choices and options, would recommend to family More

Karim (if I remember correctly) did a great job looking for the right suv we needed. He was professional, friendly and we did not feel pushed or rushed in making a decision. He was able to find us the mont for the right suv we needed. He was professional, friendly and we did not feel pushed or rushed in making a decision. He was able to find us the monthly payment we could afford More

Jordan was very attentive ,polite, honest, knowledgeable, patient, and built great rapport. He displayed strong customer focus. patient, and built great rapport. He displayed strong customer focus. More

I love going to a dealership and just walking out with exactly what I am going in for. exactly what I am going in for. More

Perfect transaction. We have purchased from other Dodge dealerships and Jerry Ulm stands out as dealership with integrity. We are very happy with our purchase and the lev We have purchased from other Dodge dealerships and Jerry Ulm stands out as dealership with integrity. We are very happy with our purchase and the level of customer service that was extended to us. More