Steven Anderson

Great dealership that works with us! Everyone is friendly. I'll refer my friends and family to Jerry Ulm! Everyone is friendly. I'll refer my friends and family to Jerry Ulm! More

by lozanomonica123 Verified Customer Verified Customer

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Steven was very accommodating. Professional. Steven Anderson took the time to make sure all my needs were met at a timely fashion. He made sure I knew how to set up my vehicle. I h Professional. Steven Anderson took the time to make sure all my needs were met at a timely fashion. He made sure I knew how to set up my vehicle. I had a wonderful experience. I highly recommend Steven Anderson at this dealership when you are ready to purchase your new or used vehicle. Thank you Steven , Dawn Roberts More

by stylemedawn Verified Customer Verified Customer

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Overall, our experience was okay, but there were a few issues worth noting. When we first arrived, Steve quickly passed us off to another salesperson, Cody. Cody did a great job working with us and was issues worth noting. When we first arrived, Steve quickly passed us off to another salesperson, Cody. Cody did a great job working with us and was probably the main reason we ultimately purchased the vehicle. He was professional, helpful, and easy to work with. One concern is the dealership’s pricing structure. The advertised prices appear very low, but they require multiple discounts that many customers likely cannot qualify for. In addition, the dealer fees and registration fees seemed higher than what we have seen at other dealerships. The business manager portion of the process nearly caused us to walk away from the deal for two reasons. First, after we had already agreed to pricing, we discovered the vehicle only came with one key. The business manager was the first person we spoke with after learning this, and his response was essentially that it is a used car and we should deal with it. That response felt dismissive and could have easily cost the dealership the sale. Second, when I sat down with the business manager, I mentioned that in the interest of saving time, I did not intend to purchase any additional products or warranties. At that point he stated that he was required by law to go over extended warranty options and referenced the “Model Act.” This appears to be inaccurate. I believe dealers are required to disclose whether a vehicle is sold “As-Is” or with a dealer warranty through the FTC Buyers Guide and provide written disclosures if a service contract is purchased. There does not appear to be a legal requirement that extended warranty products must be verbally presented to every customer during a vehicle sale. My understanding is that the Model Act and Florida service warranty statutes regulate how service contracts are structured and administered, not that they must be presented to every customer as a legal requirement. I have bought vehicles in the past and have never had this issue. Presenting optional products as something required by law can create confusion for consumers. If presenting these products is corporate policy, it would be more transparent to explain it that way. When I questioned the statement and mentioned I would research it further, the business manager indicated that he might not sell me the car if I pursued the issue and went to the store manager. That interaction was disappointing. Again, Cody did an excellent job and was a pleasure to work with. Overall, the experience was ok. I hope this feedback helps improve the overall customer experience. More

by rob5006310 Verified Customer Verified Customer

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Great service and excellent quality cars with great sales person to work with on site person to work with on site More

by sacleaning813 Verified Customer Verified Customer

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Hacen las cosas sin consultar bien y sabiendo Que no tenia licensia no Los recomiendo tenia licensia no Los recomiendo More

by ELCABRO2204 Verified Customer Verified Customer

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Good dealership, their price is affordable, their cars are nice and clean. But when it comes to finance, you have to be super smart, otherwise you will pay way more than what you don’t have too. I almost are nice and clean. But when it comes to finance, you have to be super smart, otherwise you will pay way more than what you don’t have too. I almost paid about 18k on top of my out of the door pice. be smart and know your numbers!! More

by jphtmaurice Verified Customer Verified Customer

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As with most dealerships, the initial conversations with sales rep Alex Greer and Stephen and test driving is always superb in most places. I’ve dealt with a lot of dealerships over the years and sales reps sales rep Alex Greer and Stephen and test driving is always superb in most places. I’ve dealt with a lot of dealerships over the years and sales reps and Ulm it’s not much difference. It was a lot of lack of transparency.#1 not explaining the three year guarantee warranty that I was told by Derek the finance rep that I had no choice to take it, that it would not make any difference in the sales price of the vehicle. Which I still believe is not accurate, but that’s for a later day.#2 the detail work on the vehicle was absolutely horrific, after complaining the first time they said that they detailed the Mazda, but little was done. Also, you can’t tell me that no one there knew anything about the front windshield being scratched up, which I thought initially it was just not cleaned. But after I detailed it and sent it through the car wash, I noticed that the passenger front windshield had a huge wiper scrape embedded into the windshield. After I took the vehicle back the second time to get this resolved, I was told that they had no idea that had happened, and if I wanted it to be fixed I would have to pay for it. (which I did get it resolved $300 ) So I’m not certain what they did to my vehicle after I dropped it off when I brought it in for service, Stephen said he wasn’t sure and there was no invoice given to me, after waiting three hours, all I got was an apology and pretty much in so many words that’s the best they could do. With all of this being explained I don’t expect anything would go any different in the future with this particular dealership. I also believe some. dealerships tried to wear down the customer and then after 3 to 4 hours still there at the dealership, the customers just pretty much signing their savings away, just to be done with it. Pretty much what they do at an interrogation I would believe.And then to find out later, they wish there was more explanations given before initials and signature with all the snuck in hidden fees But there you have it, my honest experience and pov. More

by dlskc59 Verified Customer Verified Customer

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Charging people $3000 for premium protection plus is a scam. It should be up to the customer if they want that. Absolutely ridiculous and nothing but greedy behavior scam. It should be up to the customer if they want that. Absolutely ridiculous and nothing but greedy behavior More

by Scotty231 Verified Customer Verified Customer

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I love the fact that the sales person Stephen and Alex wasn’t pressuring me to choose one vehicle or the other. But added comparisons so that I would make the best decision. The customer service was absol wasn’t pressuring me to choose one vehicle or the other. But added comparisons so that I would make the best decision. The customer service was absolutely amazing from beginning to end. More

by dlskc59 Verified Customer Verified Customer

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Easy to finace a here just need to put trust in the people , they help you understand why things seem so high, yet it's affordable they finde the best fit for you people , they help you understand why things seem so high, yet it's affordable they finde the best fit for you More

by talibnativeg Verified Customer Verified Customer

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