Jerry Ulm Chrysler Dodge Jeep Ram

Jeremy comes to the rescue. Made appointment on-line. Group of staff at the service drive couldn't seem to figure that out. Kept asking my service person's name. I chose anyo Made appointment on-line. Group of staff at the service drive couldn't seem to figure that out. Kept asking my service person's name. I chose anyone svailable. After awhile they got me with Jeremy. He took care of everything. First told it would be 4 hours for oil change, alignment, and tire rotation. Jeremy had it done in anout 2 hours. Hit on numerous times by sales people while walking to lunch - annoying. More

Preventative Maintenance Service 2006 Ram 1500 My rating is based on my 5 years of experience with the Jerry Ulm Service Center. Service Manager Mr. Brian Cummings is the “Cream of The Crop” a top My rating is based on my 5 years of experience with the Jerry Ulm Service Center. Service Manager Mr. Brian Cummings is the “Cream of The Crop” a top notch professional who ensures my vehicle receives the correct maintenance required for safe and reliable performance. The work I have had performed on my vehicle by the Service Professionals at Jerry Ulm is second to none!!! More

Service center with great service From the initial appointment to final checkout, the service center employees listened and explained clearly what was going on with my vehicle. Will re From the initial appointment to final checkout, the service center employees listened and explained clearly what was going on with my vehicle. Will recommend this center over any other for Tampa area residents. More

Terrible service I originally scheduled my oil change for my Ram diesel 3500 on Saturday at 1000. After driving 30 minutes to the dealership I was told there weren’t e I originally scheduled my oil change for my Ram diesel 3500 on Saturday at 1000. After driving 30 minutes to the dealership I was told there weren’t enough diesel mechanics working and I would have to re-schedule. So I reluctantly rescheduled for the following Friday at 1000. The dealer’s website had a coupon code for a four Rotella oil change package for $240. I told the service tech I needed my truck by 3pm. I arrived at 10 minutes before 3pm. The service advisor did not know how to write up the Rotella oil change package so the service Mgr had to do it. An hour later I was leaving the dealership. This service dpmt is ran poorly, the service advisors don’t know their jobs or just don’t care. I will NEVER use this dealer’s service dpmt again. This is my first Ram diesel truck, I love the truck but if other Ram service donuts are ran this poorly I will definitely buy a different brand next time. More

In and out I dropped my car off at 5pm and it was done the next day around 3pm. I needed the truck the next day and they fulfilled that. The service people were I dropped my car off at 5pm and it was done the next day around 3pm. I needed the truck the next day and they fulfilled that. The service people were friendly, Tracy gave me all the updates on my truck while it was being worked on. The manager helped me when I came to pick up the vehicle and I told him how pleased I was with the service as well. More

Factory recall service Easy to make an appt, timely and friendly service, nice waiting area, and I was updated throughout the service. No complaints and would certainly ret Easy to make an appt, timely and friendly service, nice waiting area, and I was updated throughout the service. No complaints and would certainly return. More

Customer service Today I was greeted by Richard. He is new to me but he was very polite and related to my situation as I told him what I was hearing in the car. He wor Today I was greeted by Richard. He is new to me but he was very polite and related to my situation as I told him what I was hearing in the car. He worked with me in identifying issues that I was having in the car and took his time in explaining everything. He even took the time and gave me options on how I can resolve the work through my warranty. I will definitely come back as I had a great time waiting with my kids and the ease of the service provided. More

Excellent customer service An express visit for some minor issues was taken care of quickly and verified with me before proceeding after evaluation. Both service adviser and co An express visit for some minor issues was taken care of quickly and verified with me before proceeding after evaluation. Both service adviser and counter clerk were courteous and friendly throughout the service visit. More

Service Had a good experience while having my 2017 ram pro master serviced. Alberto was very knowledgeable and helpful in addressing my concerns and had my ve Had a good experience while having my 2017 ram pro master serviced. Alberto was very knowledgeable and helpful in addressing my concerns and had my vehicle back in a timely manner. More