Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Great Job My Jeep Grand Cherokee needed major repair. Brian Cummings provided great customer service. I appreciate the options you provided and educating me i My Jeep Grand Cherokee needed major repair. Brian Cummings provided great customer service. I appreciate the options you provided and educating me in the process. My jeep is running smoothly. Thank You!🤗 More

Great Service Tracy did a great job on scheduling my appointment, keeping me updated on the services needed. Truck was clean and ready as promised. The cashier and Tracy did a great job on scheduling my appointment, keeping me updated on the services needed. Truck was clean and ready as promised. The cashier and porter were friendly and helpful. More

On time and good communication. When I walk up, they know who I am by name. They ask all that needs to be done to my jeep but always ask how my day is going too. I know I can trust t When I walk up, they know who I am by name. They ask all that needs to be done to my jeep but always ask how my day is going too. I know I can trust these guys! More

Very comfortable excellent customer service They were very kind for very helpful and everybody walked around with a smile on her face, The time I spent there was very short They were very kind for very helpful and everybody walked around with a smile on her face, The time I spent there was very short More

Price of labor & parts for small easy fix For example I came in for a check engine light one time 2 hours and over 150.00 later my gas cap wasn't tight. A small thing like this leaves a bad im For example I came in for a check engine light one time 2 hours and over 150.00 later my gas cap wasn't tight. A small thing like this leaves a bad impression. There are a lot of 1st rate mechanics more convenient to me. Your staff are always polite and helpful. More

Dent removal and paint repair No courtesy shuttle offered in regards to rental car, however website states they offer one. No one would return my calls, repair took longer than I w No courtesy shuttle offered in regards to rental car, however website states they offer one. No one would return my calls, repair took longer than I was in Initially told, and paint did not match. Both employees I dealt with, one who was the manager, agreed the paint was a shade off but refused to fix it. Manager stated that if I paid an additional 800-900 dollars to blend then they would fix it ,otherwise they were not going to touch my vehicle again. More

Pleasantly Surprised Took vehicle in to correct three issues. Issues resolved in a day with minimal cost. These issues were attempted by other dealers that took weeks, a l Took vehicle in to correct three issues. Issues resolved in a day with minimal cost. These issues were attempted by other dealers that took weeks, a lot of parts I didn't need and no results. Other dealers don't come close to the courtesy, knowledge and efficiency I received. More

Satisfied customer They got me in and out as quickly as possible and i feel confident in their honest and proficient service and loved the customer service They got me in and out as quickly as possible and i feel confident in their honest and proficient service and loved the customer service More

My 2014 Jeep Grand Cherokee My Jeep was sent over to Jerry Ulm Dodge from another dealership for warranty work so I was not an actual direct customer. When I personally went to t My Jeep was sent over to Jerry Ulm Dodge from another dealership for warranty work so I was not an actual direct customer. When I personally went to the dealership to pick up my vehicle I was treated like one of their best customers by my Service Advisor, Carlos Batista. Mr Batista and his team diagnosed and fixed some difficult repairs and met a critical deadline I had for a driving vacation. Mr. Batista is definitely a real asset to the dealership and I appreciate all of his help. More

Quality Brian Cummins is the one you want to take your car or truck to. He is the nicest guy you’ll ever meet, he’ll get anything you need done and makes it a Brian Cummins is the one you want to take your car or truck to. He is the nicest guy you’ll ever meet, he’ll get anything you need done and makes it a priority. More