Jerry's Chevrolet

Predatory Sales Team The Internet Sales Manager, Charles Wicks, quoted me a higher price than on the Web site. When I brought it to his attention, he gave me the Web site The Internet Sales Manager, Charles Wicks, quoted me a higher price than on the Web site. When I brought it to his attention, he gave me the Web site price but then added freight and vehicle prep fees that hadn't been there before to bring the price right back up to where he wanted it to be. In addition, Jerry's is running a commercial that said they would offer 130% of Kelly Blue Book value for trade ins. Well, when I brought it up, Charles Wicks said it was supposed to be Kelly BLACK Book which is dealer pricing. I literally played the commercial for him on YouTube and caught him in a lie. Then Mr. Wicks became belligerent, so I asked to speak with his GM. Well that guy was just as rude and condescending to me. More

Purchasing a 2017 Chevrolet Cruze I purchased a vehicle this week & I was very satisfied with my salesperson Larell A. Wilson... Kudos to your 1/2 hour sales pitch prior to my week lon I purchased a vehicle this week & I was very satisfied with my salesperson Larell A. Wilson... Kudos to your 1/2 hour sales pitch prior to my week long decision. Mr. Wilson, is definitely a WINNER in my Book!!! More

They repaired my car if I would delete my post. They repaired my car as long as I took down my post or revising them! So I can't delete to I am revising the post! They repaired my car as long as I took down my post or revising them! So I can't delete to I am revising the post! More

They mistreated me and made me feel lost. I bought a vehicle from this company and noticed it had many probme.s they refused to fix them and asked me to pay just after 24 hours of purchase rea I bought a vehicle from this company and noticed it had many probme.s they refused to fix them and asked me to pay just after 24 hours of purchase really? I just come back to update this review at last they agreed to fix the issue but now they added cracking noises when the vehicle is moving it makes rumbling noise all the way like an old car right now am not sure what to do especially when the state of Maryland granted them an autonomous absolute power over customers. We are dead we hair have to halt buying from dealers like this one. More

Great People and Selection Jerry's Chevrolet is a great place to go if you're in the market for a Chevrolet. They have a large selection and their sales staff know the cars very Jerry's Chevrolet is a great place to go if you're in the market for a Chevrolet. They have a large selection and their sales staff know the cars very well. They're a friendly group of people there and didn't try to pressure me at all. I looked at a car on a Friday, left without feeling uncomfortable and ended up going back the next day to buy my new Malibu. Great job guys. More

Sponsorship for Parkville Little League Baseball I just wanted to say thanks to Jerry's Chevrolet for their continued support of Parkville Little league baseball. It's great that a local business p I just wanted to say thanks to Jerry's Chevrolet for their continued support of Parkville Little league baseball. It's great that a local business puts back it's time and money into the local community and kids. Thanks again More

Worst Chevy Dealership Ever!! By far the worst chevy dealership I have ever gone to a lot of these reviews are fake made by employees if I could give them negative stars I would. I By far the worst chevy dealership I have ever gone to a lot of these reviews are fake made by employees if I could give them negative stars I would. If you have to drive a extra 30 mins to another dealership DO IT. This isn't my first issue here last year I got my oil changed here and they drained all the oil in my car and once I left my engine stalled and I had to get my car towed back to the dealership missing a day of work and I had to pay 200$ for towing and I was not reimbursed. On Friday, December 28th I called the service department at 8:00 asking if I got my car towed there would they be able to just diagnose the issue I was having with my car at least by the end of the day and I was told yes there was not a lot of cars there. Never heard anything back from the service departmentafter waiting up there for hours someone finally comes out and says the service person handling my car has left for the day and they will not be able to get to it until Monday. Monday comes and I take off work and I am calling the service department through out the day I'm told that my file has been opened and they will let me know what is going wrong with my car at some point that day. I Never hear anything after calling throughout the day talking to various service members and being told the will check on the car and let me know. Now the person who is handling my car finally calls me Tuesday telling me what's wrong at this point I am extremely disappointed with the service I have received and the lack of communication so I no longer wanted to get my car fixed here so I ask for a email of exactly what is wrong with the car because I want to go elsewhere at this point. Especially after the horrific experience I had with just a oil change last time. Then once I told them I wanted to get my car fixed they told me it was 315$ just for them to diagnosis the issue because it too them all day. YOU ARE A CHEVY DEALERSHIP it took you 2 days to figure out the codes on a Camaro. I come from a family of chevys and I have never experienced this type of treatment. I will be reporting them to the BBB. Because I wouldn't even trust them with putting air in my carI More

Service The service manager, Tara is in one word awesome. She explained everything wrong with my vehicle and the different options that I had. Both her and th The service manager, Tara is in one word awesome. She explained everything wrong with my vehicle and the different options that I had. Both her and the service writer, Dave Bambino made sure my vehicle was back on the road in no time! I have purchased all of my vehicles from Jerry's and will always go to Charles Gammon for my new car needs. More

Poor, poor, poor customer service. Drove 40 minutes away to this dealer because the salesman told my wife he had a better offer for a vehicle we were looking into purchasing from elsewh Drove 40 minutes away to this dealer because the salesman told my wife he had a better offer for a vehicle we were looking into purchasing from elsewhere. Besides the poor customer service, rudeness, and lack of consideration in one's time and effort, the salesman wasted our time by saying by backing out of his promise by saying "We can't even match what the other dealer offered." Thank you Mr. Wilson for unveiling the characteristics of the poor leadership handled at your dearlership. If you want to feel undervalued and be treated like just a number, this is the place for it! More

Taking advantage of Elders Absolutely horrific experience for my elderly mother, this should be a joyous thing and instead she left nervous and crying. My mother who is on a fi Absolutely horrific experience for my elderly mother, this should be a joyous thing and instead she left nervous and crying. My mother who is on a fixed income purchased a $20,000 vehicle which turned into a $28,000 when Jerrys got done adding all the unnecessary extras (LoJack,ziebart pkg,extended warranty) you name it they added it so much that now my mother has to carry gap ins because the vehicle is NOT even worth the amount financed and took her trade in and $4000 in cash. I talked with the Mgr Zil and explained (less than 24 hours after the sale) mother needs a car but could we please put her in something more affordable and not for 7 years!!! He had nothing to offer to help and frankly could have cared less! Susan in Financing was very rude and had no compassion for my elder parents. I hope that no one takes advantage of their elder parents as they have mine, Karma is not kind!! DO NOT SHOP AT JERRYS CHEVROLET!! Chevrolet/GM should be ashamed to have a dealership with such unscrupulous "padding" techniques!!! More