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Jerry's Chevrolet
Baltimore, MD
458 Reviews
Welcome to Jerry's Chevrolet! We're your local Baltimore dealership offering new Chevy & used car sales, service, new car leases, Chevrolet parts and tires, as well as auto financing. Our mission is to offer an unparalleled dealership experience by practicing an unwavering commitment , to our customers, community, each other and our products. We're located near Essex, Parkville and Towson area. Get directions to our dealership at 1940 E Joppa Road Baltimore, MD 21234, give us a call at (443) 219-3825, or send us an email.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 458 reviews
January 05, 2011
I have just completed the purchase of my sixth vehicle from Jerry's Chevrolet with the assistance of Larry Bert. Larry has been my salseperson for each purchase, and I would not think of buying a vehicle from Jerry's Chevrolet with the assistance of Larry Bert. Larry has been my salseperson for each purchase, and I would not think of buying a vehicle from any other dealership in part because of Larry. Each new purchase experience has been just as enjoyable and stress free as the others. Larry is the utmost professional, whether it is dealing with my questions/indecisions, explaining the various functions associated with the new vehicle, purchase price, trade-in value, or after purchase details. Larry has constantly, without hesitation, responded in his cool demeanor no matter how much time or effort is needed to put me in a new ride. I would not hesitate to recommend him to anyone contemplating a new vehicle purchase. More
by William L. Turner
Employees Worked With
Larry Bert
December 29, 2010
We were shopping for Chevy Equinox in Baltimore area and Jerry's was the one that provided the most compelling online quote. We scheduled a test drive and met Mr. Gammon at that day. He was very professiona Jerry's was the one that provided the most compelling online quote. We scheduled a test drive and met Mr. Gammon at that day. He was very professional and very knowledgeable about features of the vehicle. The demo and test drive were very satisfied. When came to the sale, Charles was very straightforward and honest. We were not able to make a deal on the price that I offered the first day, but Charles suggested me to shop back later that month (Dec. 2010) and he may be able to help me getting that price. He actually kept asking his sale manager, kept me updated, and eventually, I was offered a very good price. We went to Jerry's the next day and Mr. Gammon already had the papers works ready for us. We signed and drove off. Very efficient, very professional. I would highly recommend Jerry's Chevy and would definitely shop back. Thanks Mr. Gammon! Alex More
by Bigfish82
Employees Worked With
Charles Gammon
December 17, 2010
jerry's has earned a customer for life.car salesman,Paul Nicholson, was wonderful with a great since of humor.his customer service skills ,i found to be outstanding.not at anytime did i feel pressured into Nicholson, was wonderful with a great since of humor.his customer service skills ,i found to be outstanding.not at anytime did i feel pressured into buying a car.he took the time to answer all my questions and went over everything in detail.my overall experience was outstanding. More
by robin414
Employees Worked With
paul nicholson
December 11, 2010
I have been experiencing a grinding sound with my car. They knew exactly what it was from me describing it, before they even looked at the car. I would definitely recommend Jerry's. Kurt Anderson and Jill They knew exactly what it was from me describing it, before they even looked at the car. I would definitely recommend Jerry's. Kurt Anderson and Jill Billings were both a pleasure and got me in and out in record time! More
by luvinit22much
Employees Worked With
Kurt Anderson and Jill Billings
December 08, 2010
**BUYER BEWARE** My fiancé began looking for a truck **BUYER BEWARE** My fiancé began looking for a truck around this time last year. After weighing the pros and cons we decided to search for a Chevy 15 **BUYER BEWARE** My fiancé began looking for a truck around this time last year. After weighing the pros and cons we decided to search for a Chevy 1500 or 2500. We have been to many dealerships across Maryland and in southern Pennsylvania searching and of course run into the occasional rude salesmen (which I expected to find in this business). My fiancé found the truck of his dreams at Jerry's in late September this year and I couldn't have been more happy with the price. The staff was more than accommodating right up until he signed the purchase papers - then things went south, fast. Upon purchasing it was added in writing that a few minor fixes would be taken care of as the check engine light was on during purchase and during the drive home an acceleration issue was noticed. We were told it wouldn’t take more than a couple days to fix - after 3 days it still hadn't been looked at yet. 10 days later the truck came home. To my complete amazement the mechanical staff at Jerry's STOLE my fiancé’s aftermarket intake system which was on the truck when purchased!!! I could not believe it! DO NOT TRUST THEIR INSEPCTIONS!!! Come to find out that his tie rods were so rusted out that they had to be replaced immediately. We discovered this when we took the truck to our local MD State Inspection Authorized mechanic to have the front end aligned. He told me and showed me that there was NO way that this vehicle would have ever passed inspection. We called Jerry’s immediately and they told us that our mechanic was a liar and the truck was fine and refused to reimburse us for the costs. Needless to say we filled complaints about Jerry’s to Chevrolet as a whole about the terrible service, rudeness, and lies that we were fed during our time there. After numerous un-returned phone calls and voice mails to both Nate and Dave (the general manager) my fiancé wrote a complaint about them on this dealerrater.com site as Nate said “you can post whatever you want on the internet and it will not affect our business” to warn others before they become victims. Jerry’s finally did agree to reimburse my fiancé on one condition – take down the terrible complaint on the internet which he posted. I thought it didn’t matter what was said. He took the post down, settled for a check which was an insult to the actual amount money he is out on this truck and is planning on re-posting it to tell the truth about Jerry’s service. We are in the process of filling another complaint with Chevrolet and Baltimore’s Better Business Bureau. In summary: Terrible service, Rudeness, Unprofessionalism, Theft, and Lies pretty much sum up Jerry’s business philosophy and I would severely warn anyone who plans on giving them any money. More
by Chevygal333
Employees Worked With
JD Roth, Andre Roden, Paul Green, Nate Edwards, Dave Warder
December 08, 2010
Great service, friendly, knew product well. He gave a thorough demostration of everything the truck did. He was well versed with all the complex features of the vehicle including the onstar system and ra thorough demostration of everything the truck did. He was well versed with all the complex features of the vehicle including the onstar system and radio. It is always reassuring to know that your salesman knows the product better than you. I don't know that I will ever be as fluent with those features as he was! More
by jsnappjr
Employees Worked With
Charlie
November 27, 2010
I have been buying new cars all my life. Never have I experienced a most wonderful stress-free experience working with Kevin. From the moment I walked into the dealership his presence was known without b experienced a most wonderful stress-free experience working with Kevin. From the moment I walked into the dealership his presence was known without being over-bearing. He asked what I was looking for and geared me right into it. Made the proper recommendations and suggestions. He had information and answers to questions. If not, he inquired and reported. It was truly the best car buying rexperience I ever experienced. More
by BARRY FRIEDMAN
Employees Worked With
KEVIN KYLER
November 20, 2010
I started out yesterday to buy clothes, but bought a truck instead. Just stopped a Jerry's Chevrolet to look at the 2011 trucks and only look. We were met by salesman Richard Lehr who explained current truck instead. Just stopped a Jerry's Chevrolet to look at the 2011 trucks and only look. We were met by salesman Richard Lehr who explained current incentives gave us a brochure and thanked us for stopping in. No pressure, no pushing us into showroom. We were so impressed with Richard we stopped back a couple of hours later to talk numbers, still no pressure. The numbers were good, even better than I could hope for, so I came home with a 2011 Silverado. I have purchased many vehicles over the last 30 years, from Cadillacs to Lincolns to Chevys, Fords, etc, but this was my first experience with Jerry's. We were so satisfied with the dealership that it will not be our last purchase from Jerry's. This dealership is totally professional and trustworthy and is deserving of the "great" rating William G. Dau More
by billdiggerdau
Employees Worked With
Richard Lehr
September 02, 2010
My first contact was on-line and Cory immediately was in contact with me. His customer service skills were great! After speaking with him, I decided to make the 55 mile ride to the dealership. I met with contact with me. His customer service skills were great! After speaking with him, I decided to make the 55 mile ride to the dealership. I met with Brent who was knowledgeable and patient! Well worth the trip! I highly recommend this dealership! I am now the proud owner of a 2011 Chevy Camaro! More
by PCaron1
Employees Worked With
Cory Wright/Brent White
August 15, 2010
J.D. was a great saleman. He was very informative and nice. However, the dealership itself was not good. The people who detailed my car after I bought it did a horrific job. The car was very dirty and nice. However, the dealership itself was not good. The people who detailed my car after I bought it did a horrific job. The car was very dirty and it smelled weird. They were also supposed to fill up my gas tank all the way, however they only filled it up half way. Luckily, J.D. worked with me and he advised me to come back and they would fill up my tank again (all the way this time) and they re-deatiled my car. Had J.D. not done this I would feel even worse about this dealership but, his service has redeemed it for me. The other area I was not happy with was the financing department. I'm not sure if this is necesarily their fault or not but I did not receive my bill until the day that it was due. This could have been GM's fault, as they are the people who I financed through but I feel as though the dealership should have helped me a little more when I called inquiring about my bill. Instead, they just gave me a number to call, which in the end told me what I had to pay and where to send my payment, but they were not very informative up until that point. More
by mshann3
Employees Worked With
J.D. Roth
