Jerry's Toyota

Horrible communication. Completely ignored by management and sales when requesting information regarding a vehicle interested in purchasing Completely ignored by management and sales when requesting information regarding a vehicle interested in purchasing More

The service is very good and faster as time no late Jerry is better for all services Jerry is better for all services More

I had an amazing first car-buying experience thanks to Herman Jones at Jerry’s Toyota. Herman went above and beyond to make the entire process smooth and stress-free. He was patient, knowledgeable, and ge Herman Jones at Jerry’s Toyota. Herman went above and beyond to make the entire process smooth and stress-free. He was patient, knowledgeable, and genuinely cared about helping me find the perfect car. Even after the purchase, he followed up to make sure I was completely satisfied. Herman’s professionalism, dedication, and exceptional customer care made my experience truly outstanding. He is an incredible salesperson and made what could have been overwhelming feel easy and enjoyable. More

Herman Jones deserves a raise. He gives above and beyond, exceptional customer service. He’s awesome. He gives above and beyond, exceptional customer service. He’s awesome. More

I rarely leave reviews, but my experience with this dealership has been extremely disappointing. First, I was never contacted when my permanent tags were ready. I called multiple times, and each tim dealership has been extremely disappointing. First, I was never contacted when my permanent tags were ready. I called multiple times, and each time the receptionist brushed me off, telling me to just “wait for a letter in the mail.” When my temporary tags were about to expire, I went in person—only to find out my tags had been sitting there the entire time. I let that go, but recently I received an incredibly unprofessional email from the General Manager threatening legal action for something I wasn’t even aware of. The email looked like a scam, so I called the dealership directly. Once connected to the GM, he aggressively told me I had been “avoiding his calls for weeks.” When I asked him to verify the number he was using, it turned out he had been calling the wrong one. If he truly believed I was ignoring him for weeks, why did I only receive one email today? That doesn’t add up and feels extremely unprofessional. On top of that, the issue itself was not my responsibility—it was because the bank hadn’t sent them the title for my traded-in vehicle. Instead of handling it properly, the GM told me I needed to track down the title myself—something the bank lost, not me—and demanded I call him back that same day. This entire process has been frustrating, aggressive, and stressful. From being ignored by the receptionist, to discovering my tags were mishandled, to being falsely accused of dodging calls and receiving a threatening email from management, I cannot recommend this dealership to anyone. Buyers beware: once they sell you a car, the customer service stops. More

They were short staffed,but Kris did a good job taking care of me,thank you care of me,thank you More

The service was great. The service coordinator was very helpful with our needs that was .great. The service coordinator was very helpful with our needs that was .great. More

Great service. I dropped my car off for an oil change, I got car back in about two hours. I dropped my car off for an oil change, I got car back in about two hours. More

Jerry’s Toyota is the best to my expectations. It has the best inventory available when one is looking for a new or the pre owned car. It has the best inventory available when one is looking for a new or the pre owned car. More

The service department specifically does not have a clue what to do with any malfunction on a car that isn’t replacing fluids or oil. what to do with any malfunction on a car that isn’t replacing fluids or oil. More