Jerry's Toyota

A very beautiful and professional place to conduct business . I was so excited that I forgot to ask several key questions so I will to reach out to Paul shortly when my head is clear from the clouds. business . I was so excited that I forgot to ask several key questions so I will to reach out to Paul shortly when my head is clear from the clouds. More

Very good customer service. The waiting area is clean, comfortable and has amenities. The job was done well and I will be coming back. The waiting area is clean, comfortable and has amenities. The job was done well and I will be coming back. More

I used to be a consistent customer with them when it came to auto repair but these days, the customer service has gone to absolutely xxxx. I took my disabled mother to go get her car serviced and our service to auto repair but these days, the customer service has gone to absolutely xxxx. I took my disabled mother to go get her car serviced and our service provider was extremely unkind and impatient as we walked in and out of the waiting room when our names were called. Being that there weren't really any accommodations for people with mobility issues, it took us a while to get to her. Unfortunately, I don't remember her name but I do recall she was sitting at desk seven on June 9th between the hours of 9 AM and 2 PM, which, by the way, was the amount of time I spent in there, when it should have only been half of that, being that I was there for routine maintenance and a car battery installation. (which I legitimately did not need because I'd just gotten my battery looked at recently with no issues, but that's a different story). My mother and I just decided to just to remain cordial and patient when interacting because physically, my mother cannot handle stress. As I led my mother to and from the restroom in the waiting room, I would periodically ask other service providers if our name was called while we were there. I was told no. Apparently, this was not the case. Anyway, not only was I quoted a completely different price than what I paid at the end of the day, but our service provider just continued to treat us like a burden and tell us in an extremely curt tone how we'd been called multiple times and how she "looked for us" and "couldn't find us". I know she heard me ask if we were called because she was within earshot when I asked. It was bullsh*t. Customer service at this place sucks now. Being treated like a burden for being visibly disabled is absolute f*xxxxx b*llsh*t. Having experience in this field, I've worked with all kinds of customers, including those hard of hearing, physically and mentally disabled and even people with language barriers. I know how to treat people and this isn't it. I can't wait to sell my Toyota and never have to look at this place again. I'd rather not have a car than to be treated like this. More

The staff at Jerry’s was very helpful throughout the whole process - Joe helped me get exactly what I want and I am so grateful for all of his help buying my first car! whole process - Joe helped me get exactly what I want and I am so grateful for all of his help buying my first car! More

Paul-was outstanding — knowledgeable, patient, and genuinely interested in helping me find the right car, not just make a sale. I felt taken care of every step of the way. Highly recommend purchasing genuinely interested in helping me find the right car, not just make a sale. I felt taken care of every step of the way. Highly recommend purchasing your next vehicle from him!! More

Excellent buying experience top notch service from the manager Matt and the salesman Paul highly recommend manager Matt and the salesman Paul highly recommend More

Verlyn Barnes and the team is the very best! Excellent awesome 💯 Thank you Mr. Verlyn Barnes Outstanding! Stephen and Deirdre Excellent awesome 💯 Thank you Mr. Verlyn Barnes Outstanding! Stephen and Deirdre More

I was told everywhere I went I couldn’t get a car or needed 5k$ down then I spoke with Brii who was extremely helpful, kind and understanding and she got me approved and on the car! I had the best exper needed 5k$ down then I spoke with Brii who was extremely helpful, kind and understanding and she got me approved and on the car! I had the best experience here! More

The wait time was over 10min they need to work in that. The guy that helped me did a good job and he keep me up-to-date. The guy that helped me did a good job and he keep me up-to-date. More

PLEASE don’t give this place your business. They say they’re all about you but it is total xx. Other than the initial sales person and the customer relationship lead (who were great), I was dis They say they’re all about you but it is total xx. Other than the initial sales person and the customer relationship lead (who were great), I was disrespected and treated very poorly by everyone else from this organization that I came into contact within. This is on top of the fact that they sold me a car that has a had a system malfunction alert since I drove it home and that they couldn’t fix…but of course they want me to keep driving the 100+ miles round trip to let them keep trying and without any compensation or accommodation. This place sucks and they don’t care about you and they’re all about themselves. Do yourself a favor and go anywhere else. More