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Jerry's Toyota

Baltimore, MD

4.1
933 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 933 reviews

August 09, 2023

I appreciate salesmen for working to make sure I left with vehicle that I wantec More

by Missphott38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Scruggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Jerry's Toyota responded

Congratulations on your new vehicle! Thank you for choosing Jerry's to purchase your vehicle and we look forward to seeing you on your vehicle's next visit!

August 03, 2023

As always top notch treatment as well as service. Technicians must remember to return screens back to original settings because people my age are struggling to get the corrected settings More

by Misskookieladee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Jerry's Toyota responded

Thank you for providing feedback of your experience with us. We will provide this concern with our team to improve the process of returning our vehicle with the correct screens. We do apologize and we will strive harder on your next visit.

Aug 03, 2023 -

Misskookieladee responded

Appreciate it I am still waiting for a younger family member to walk me through because it’s obvious I’m reading the directions/instructions and still not comprehending

July 29, 2023

My experience was truly amazing and it was friendly and will definitely tell my friends and family More

by Family
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Reiner
Jul 31, 2023 -

Jerry's Toyota responded

Thank you for sharing your review, we appreciate your business!

July 27, 2023

Great customer service and care for your vehicle. Great people working at Jerry’s. Definitely refer More

by Yankeefaninmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Lambert
Jul 28, 2023 -

Jerry's Toyota responded

Thank you for the 5 star review!

July 26, 2023

The service department was very busy. The wait time was 2-4 hours. Keon, my service rep, was able to get me in out in less than 2 hours. More

by sardellirealty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Lambert
Jul 28, 2023 -

Jerry's Toyota responded

Thank you for sharing your service experience, we appreciate your business!

July 20, 2023

Straight forward and easy buying process from a wide selection of new and used cars . More

by mubiaw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Votta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rucker Jr , Jimmy Son
Jul 21, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively!

July 19, 2023

Service was quick and efficient. Customer Service Rep was helpful and very knowledgeable. Will be back. More

by Jallen3722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience!

July 18, 2023

Well when I went to get my oil changed the technician did not reset my computer in my truck .I need to go back for them to reset More

by James valerio100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Lynn
Jul 18, 2023 -

Jerry's Toyota responded

Thank you for providing feedback on your experience and where we have underperformed with your visit. We apologize this has warranted this review and would like to provide this to our management team for their attention.

July 14, 2023

All the people are very nice. When I make appointment. I expect my car to be serviced at that time and not told every time I come for service they are behind and. Will have a tw More

by barbara.klarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Jerry's Toyota responded

Thank you for taking the time to provide your feedback of your service visit. We apologize for the extended time needed for each vehicles concern. We will strive harder to work on our time and will provide your review to our management team for their attention.

July 13, 2023

Took my car for a maintenance check nothing wrong, gave me my car back check engine light was on they try to make seem as if I bought it to them like. Then admit later that it came on during the service. S More

by evelena4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Standish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

evelena4 responded

Waited for my car for 7 hours for them the xx me with about 450.00 additional services to fix the check engine light. Took my check to Auto Zone they put the diagnostic into my car the light went off.

Jul 14, 2023 -

Jerry's Toyota responded

We apologize your experience has warranted this review. We have brought this to the attention of our management team. If you would like to discuss your experience further, please email our Service Director Jessica Montoya at jmontoya@jerrysautogroup.com or call 410-661-5700. Thank you.

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