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Jerry's Toyota

Baltimore, MD

4.1
937 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 937 reviews

February 18, 2023

Yolanda is an excellent service adviser. she greeted me at check in with professional courtesy. She explained my service needs very well. You need more like her.Also my shuttle driver home is More

by scotfish51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Jerry's Toyota responded

Thank you for reviewing Yolanda and the service provided for you and your vehicle! We appreciate your kindness and look forward to having you back on your next visit!

February 13, 2023

My rep that worked with me today was excellent. I relayed a concern from the last time that I had a service and he apologized and worked to correct the problem and solved it. And gave a discount to More

by Kirk Thomas
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeffrey L
Feb 14, 2023 -

Jerry's Toyota responded

We are so happy to be of assistance to you in all of your vehicle concerns. Thank you for choosing Jerry's!

Feb 14, 2023 -

Kirk Thomas responded

Keep up the good work. I had been in customer service for 40 years. Retired from it. So it very important to me. Excellent customer service influences your decision if you go back to a business.

Feb 14, 2023 -

Kirk Thomas responded

No need to.

February 04, 2023

Paul was very patient with my circumstances. Very helpful and understanding. Great job on getting my needs met. More

by Pinkgrumpyskull6819
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Feb 06, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively! We look forward to having you back.

February 02, 2023

An efficient and well run operation. Yolanda was very professional explaining what my car needed and arranging a Lyft to and from my house while my car was getting serviced. Awesome! More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Jerry's Toyota responded

Thank you for taking the time to leave such a positive review on Yolanda and the service provided for you and your vehicle! We look forward to having you on your next visit!

January 31, 2023

Today, I had a regular oil change package with everything that it comes with. Everything seemed fine with this, and I have had no issues, as of yet. However, the reason I rated this a 2 stars is because they More

by Mrswayzee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Jerry's Toyota responded

Thank you for taking the time to provide us with your feedback on your experience. We have provided your review to our management team for their attention.

January 23, 2023

Jerry's Toyota dealership's website is easy to navigate and therefore easy to make an appointment. The wait-time for service was reasonable. I recommend Jerry's dealership to anyone. More

by 101Airborne
Recommend Dealer
Yes
Employees Worked With
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Sering
Jan 24, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry’s so positively! We look forward to having you back.

January 21, 2023

Really great to deal with and the maintenance is the best I have dealt with More

by steveking1964@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herman Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Jerry's Toyota responded

Thank you for your positive words on the service provided for your vehicle. We would love to hear how we can earn a 5-star rating with us! Please email our General Manager at mattb@jerrysautogroup.com or give us a call at 410-661-5700.

January 20, 2023

Brought my car in for its 25000 mile check up and Ryan Paul was my handler. He was very nice, kind, and professional. The shuttle driver was also great. Overall it was a great customer service from the ti More

by Summerbreeze83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Paul
Jan 20, 2023 -

Jerry's Toyota responded

We appreciate your detailed account of your visit to our service department! Thank you for choosing Jerry's!

January 19, 2023

Friendly and was a pleasure to work with on new truck purchase. I’d recommend this dealership. More

by Hoffbarry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray DeCastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jerry's Toyota responded

Thank you for providing us a positive review on Herman & Ray! Congratulations on your new truck and we look forward to seeing you on your first service visit!

January 18, 2023

I went to have tires rotated and was told I needed new tires. I informed them that I would wait. When I checked the tire pressure, each tire had a totally different reading. Not happy More

by Eviearmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Jan 19, 2023 -

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our service manager Neil Hillenburg at nhillenburg@jerrysautogroup.com if you would like to discuss your experience further.

Jan 19, 2023 -

Eviearmen responded

I did call the next day and was told by Chris to return and have the tires checked again. I returned and the matter was taken care of. Thank you for your assistance. Evelyn

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