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Jerry's Toyota

Baltimore, MD

4.1
930 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 930 reviews

January 19, 2023

Brought my car in for its 25000 mile check up and Ryan Paul was my handler. He was very nice, kind, and professional. The shuttle driver was also great. Overall it was a great customer service from the ti More

by Summerbreeze83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Paul
Jan 20, 2023 -

Jerry's Toyota responded

We appreciate your detailed account of your visit to our service department! Thank you for choosing Jerry's!

January 19, 2023

Friendly and was a pleasure to work with on new truck purchase. I’d recommend this dealership. More

by Hoffbarry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray DeCastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jerry's Toyota responded

Thank you for providing us a positive review on Herman & Ray! Congratulations on your new truck and we look forward to seeing you on your first service visit!

January 18, 2023

100% satisfied. ...squeeze me in same day to get service with no hesitation,and very comfortable waiting area. More

by tonymaggsr1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Jerry's Toyota responded

We are so happy to hear how wonderful your experience with us was. Thank you for choosing Jerry's and we look forward to seeing you on your next service visit!

January 18, 2023

I went to have tires rotated and was told I needed new tires. I informed them that I would wait. When I checked the tire pressure, each tire had a totally different reading. Not happy More

by Eviearmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Jan 19, 2023 -

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our service manager Neil Hillenburg at nhillenburg@jerrysautogroup.com if you would like to discuss your experience further.

Jan 19, 2023 -

Eviearmen responded

I did call the next day and was told by Chris to return and have the tires checked again. I returned and the matter was taken care of. Thank you for your assistance. Evelyn

January 17, 2023

never buy a car from that dealership the people there are so arrogant especial the finance guy More

by jose diaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yong He
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our General Manager Jason Henry at jhenry@jerrysautogroup.com or give us a call 410-661-9100 if you would like to discuss your experience further.

January 13, 2023

Great service, specially the customer service from Mrs Yolanda. She is very helpful and efficient. More

by GMartinez
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry’s so positively! We look forward to having you back.

January 12, 2023

Our service representative, Amanda, was professional, informative, and quite patient. She answered all my questions and the quote was what was charged upon pickup. No hidden surprises. More

by analogmanofthe70s
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Amanda Sering
Jan 13, 2023 -

Jerry's Toyota responded

We appreciate your detailed account of your visit to our service department! Thank you for choosing Jerry's!

January 05, 2023

Our salesman Yong He was awesome. He helped us set up all the features on our new vehicle. More

by Vicngail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yong He
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Son
Jan 06, 2023 -

Jerry's Toyota responded

Thank you for leaving such a positive review on your experience! We appreciate your kind words on Yong and Congratulations on your vehicle!

December 30, 2022

Brooke in service was very helpful and helped me access my extended warranty which saved me money and got the work done timely! More

by Kerry
Recommend Dealer
Yes
Employees Worked With
Brooke Cymek
Jan 03, 2023 -

Jerry's Toyota responded

Thank you for taking the time to leave us a positive review on your experience and your kind words on Brooke!

December 22, 2022

Good service. Excellent waiting area. I would recommend them to all my friends and family . More

by Dundalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
Dec 23, 2022 -

Jerry's Toyota responded

Thank you for choosing Jerry's and referring us to your friends and family! We appreciate your kind words and always look forward to having you in for service.

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