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Jerry's Toyota

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.2
948 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 948 reviews

May 18, 2022

Watting room was clean and comfortable work was done quickly all my questions were answered. More

by Stephendoster14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Hillenburg
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May 18, 2022 -

Jerry's Toyota responded

Thank you for vouching for our team and the level of service you experienced during your visit with Jerry's.

May 17, 2022

I am always impressed with Kristopher. He is always pleasant, professional, accommodating and knowledgeable of the vehicles. More

by Lexus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Delagarde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2022 -

Jerry's Toyota responded

Thank you for reaching out with your kind words regarding our staff and the services provided to you.

May 14, 2022

Thank you Joseph for making this a very rewarding experience. You are an expert in your field. I absolutely, love my car!!!! More

by Newowner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray DeCastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Jerry's Toyota responded

Thank you so much for taking the time to vouch for our staff and rate your recent Jerry's car buying experience so positive.

May 14, 2022

The new staff is not people friendly. This dealership used to be very warm and friendly. More

by Alex121703
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brooke Cymaek
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May 16, 2022 -

Jerry's Toyota responded

Hello, we certainly are sorry that your recent Jerry's experience did not result in a more favorable impression of our staff. If there is anything, in particular, you'd wish to speak about how we can improve our customer service; you are more than welcome to share that information. You can email our Service Manager Neal at NHillenburg@jerrysautogroup.com.

May 22, 2022 -

Alex121703 responded

We have been coming to Jerry 's since 2004. The staff there were well informed and actually knew how important customer relationship is for a business. This dealership have people handling customers that does not feel like talking. They are not able to answer simple questions. We have dealt with John Good and Jonathan Saunders over the years, two very kind and generous people. Jerry's needs more people like them.

May 05, 2022

I worked with Matt Bukowski from several states away. Great communication. Would highly recommend this dealership to anyone! More

by Tj.young.xu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Bukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2022 -

Jerry's Toyota responded

Thank you for taking the time to positively review your recent experience with Jerry's!

May 04, 2022

Great work, customer friendly and the customer service is fantastic. Customers call back is priceless. More

by Brian Horsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Collins
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May 05, 2022 -

Jerry's Toyota responded

Thank you so much for taking the time to vouch for our staff and the high level of customer service provided to you during your visit with Jerry's.

April 27, 2022

Toyota always takes care of me. Jennifer was great. I will always take me car to my dealer More

by Dee916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
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Apr 28, 2022 -

Jerry's Toyota responded

Thank you for taking the time to provide such a positive review of our services! Have a great rest of your day.

April 21, 2022

Brittany in service is great. Friendly staff. Place is clean. Dealership prices expensive. Always helpful. More

by Tiggertlg65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany in service
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Apr 22, 2022 -

Jerry's Toyota responded

Thank you for the positive review of your recent experience of working with our Service Department.

April 19, 2022

Love that Dealership very professional and informative. I really like their services. Thanks again Toyota! More

by Trina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2022 -

Jerry's Toyota responded

Thank you for taking the time out of your day to write such a great review regarding your recent visit to Jerry's and the services provided to you during the visit. Have a great day!

April 17, 2022

Very professional and no forced purchases. Definitely recommend this dealership to anyone looking to buy. More

by deandre_sassafras
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hyde, Jimmy Son
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Apr 18, 2022 -

Jerry's Toyota responded

Thank you for taking the time out of your day to vouch for sales team!

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