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Jerry's Toyota
Baltimore, MD
941 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 941 reviews
March 29, 2022
While talking to my husband over the phone today about his car repair, Jessica Smithson - Service Director at Jerry’s Toyota on Belair Road told him to, "Shut the xxxx Up!" Then, proceeded to end the call his car repair, Jessica Smithson - Service Director at Jerry’s Toyota on Belair Road told him to, "Shut the xxxx Up!" Then, proceeded to end the call. Is this how Jerry's Toyota trained Jessica Smithson, the Service Director to conduct customer service? At the least, we are due an apology from Jessica Smithson, and she is due customer service and relational capacity training ASAP! After years of buying cars from Jerry’s Toyota on Belair Road, we can’t believe the customer service that we received today. How unprofessional, disrespectful, and ironic it is to be cursed out by the Service Director, Jessica Smithson! More
by Disrespected
Employees Worked With
March 29, 2022
Scam Artist , Drawing in People with Pricing Just To say you don't Qualify Because You Don't Live in Zip Code we Allow ! Years Ago I bought from them , NO ZIP CODE Scam Then . Do as I did , Find another De you don't Qualify Because You Don't Live in Zip Code we Allow ! Years Ago I bought from them , NO ZIP CODE Scam Then . Do as I did , Find another Dealership ! Bought Highlander Limited , and don't get scammed by Dealership actually Charging over MRSP , More
by Time Traveler
Employees Worked With
The Whole Group
March 29, 2022
GREAT EXPERIENCE from beginning to end! I could not have been happier with my car buying experience at Jerry's Toyota. It had been 12 years since I had purchased a car and I was nervous. I could not have been happier with my car buying experience at Jerry's Toyota. It had been 12 years since I had purchased a car and I was nervous. The first person I met was Matt Bukowski. He put me at ease right away! My salesperson, Verlyn Barnes, was very knowledgeable, kind, very patient and professional. There was no pressure and he treated me as if I was the most important person in the dealership. When I told him how much I appreciated his demeanor, he said, "It's how we treat people here." I guess that makes him humble too! Verlyn worked hard to find me the car I wanted. When I went in to speak with the financing agent, he treated me equally as nice. I don't normally write reviews but felt I should based on my exceptional experience. You won't be sorry if you choose Jerry's Toyota to purchase your next vehicle. They were able to find me the exact car I wanted even in this tough market. I love my new RAV4 and I loved my experience with Jerry's Toyota. I will be back for my next car purchase for sure! More
by Beth Kegley
March 28, 2022
Overall experience and service was top notch as we left very pleased with the purchase of our automobile. very pleased with the purchase of our automobile. More
by PK
March 26, 2022
I have been going to Jerry’s Toyota for sometime now and the service is excellent the service is excellent More
by ike640
March 24, 2022
never will i buy or recommend this place ever. I have now lost Brand loyalty because of this experience. I have now lost Brand loyalty because of this experience. More
by Duped
Employees Worked With
March 23, 2022
Verlyn Barnes provided excellent service and got me in and out in 2 hours. He was very knowledgeable and understood exactly what I needed. The dealer price ended up being the best deal I could find. and out in 2 hours. He was very knowledgeable and understood exactly what I needed. The dealer price ended up being the best deal I could find. More
by mmo1967
Employees Worked With
March 21, 2022
Excellent customer service in both the service area and sales. Jerry’s’s Toyota staff really takes time to make your experience in purchasing or serving your vehicle positive. sales. Jerry’s’s Toyota staff really takes time to make your experience in purchasing or serving your vehicle positive. More
by Ddowensatl
March 21, 2022
Service department is HORRIBLE is an understatement. Every time you go with an appointment to wait for vehicle it takes forever for simple things!! Made an appointment to have my car serviced for an exp Every time you go with an appointment to wait for vehicle it takes forever for simple things!! Made an appointment to have my car serviced for an express service(advertised as service that won't slow you down of website HAHA) and was told it would be 2.5 at least wait.What is the point of an appointment if you still have to wait that long! They claimed it was because of CDC guidelines that only so many appointments - but that is false because CDC has no limit on number of people waiting!! You get told one none truth after another on why takes so long. Only dealership in which you make an appointment and say you need to wait for vehicles and still have to wait forever and shuttle service is no available because yo live too far away. General Manager, Matt r was uncaring and full of excuses. NEVER will I purchase a vehicle or use their service department again- you wait for everything and get nothing but excuses in return More
by SusanH
