Jessup Auto Plaza

A "sale" is the easy part, the challenge is "service after the sale" and Jessup fails miserably in that regard. i've owned about 25 GM in my life and never have I seen such gross incompetence. I brough after the sale" and Jessup fails miserably in that regard. i've owned about 25 GM in my life and never have I seen such gross incompetence. I brought in my '24 3500HD on numerous (back to back) occasions, each time with the same problems as the visits only days before..On more than once occasion I was told my truck was finished and before i ever left their lot, I'd turn around and take it back immediately with the same issues not fixed! There is no quality control, each visit, the same problem(s) and each time the vehicle is sent back to me, the same problem(s) exist. One of several issues was a constant electrical drain which completely drained both batteries. The batteries were so dead that t couldn't be jumped and had to be towed in 3 times! Each time they blamed it on "aftermarket" accessories. Each time, when I brought the truck back, I completely disconnected the accessories and the batteries would still go completely dead as described above. I would give them a detailed write up as to the problem and what I perceived was causing it. Each time that was obviously ignored and my truck was returned to with the same issues as when I brought it in. Another issue was the air conditioning. It was not functioning as designed. When the Climate Control was in automatic and on a hot day, the blower should automatically ramp up to high and adjust the interior temp as set. They were baffled and I had to drive over 2 hours (round trip) to Jessup and put two of their lead people in a new truck to show them how the air conditioning should operate, they literally didn't know! Even after that, I get jy truck returned and the air conditioning still not functioning properly! Ron Austin (Service Manager) is grossly incompetent, he doesn't listen, talks in circles, casts the blame everywhere but where it belongs; he's a smpth talking shmoozer and not a Service Manager but, it gets worse. He specifically told me that after being drained to 2 volts that my batteries were bad and had to be replaced. Being dubious after multiple failed attempts at repairs, I discreetly "marked" both batteries so that I could tell if they were in fact replaced. They in fact WERE NOT replaced and I was lied to. When I brought this up at the Dealership, it was nonchalantly shrugged off. If one of my employees lies to a client; there's no second chances, they are dismissed immediately. Now, and after my truck has bee in their shop approximately 100+/- days in the last 4 months I'm picking it up. All the problems remain and I will never return to Jessup. No matter how big or how small, I would never buy from them yet alone allow them to service anything I own. In closing, the Owner (Dan Jessup) claims to "care". Over the course of this I have left him at least 4 voicemails and sent an email expressing my grave concerns. In not one instance did I get the courtesy of any response. In closing, if Google would allow ZERO Stars that's what they deserve. The incompetence, their failure to listen or comprehend, and lying are all reasons why I will never set foot in that establishment again, UPDATE - One of the work items necessitated Jessup removing and reinstalling my simple tonneau cover. My truck was other wise ready to pick up on Friday but I was asked if I could leave it there until Monday so that they could make sure it was "right and proper"; I agreed. Today, and after incurring another four days of rental expense, I went to pick up my truck and the tonneau cover was installed backwards and (again) they still have my truck! This Dealership has absolutely no quality control and has Service Department Managers that are incompetent and don't care. More

Poor my spouse works there and took my car a Chevy bolt to have the 45,000 mile service done spent all most $200 and no one checked the washer fluid or the wiper blades because the rear one needs changing to have the 45,000 mile service done spent all most $200 and no one checked the washer fluid or the wiper blades because the rear one needs changing and no one recommended to replace it I found out I had no wiper fluid the next day when it rained just enough to spot up the windows,this is just sad there smiling in your face taking your money and f”xxxxx you over at the same time i will never let my spouse have my car service there again just because that a was simple and easy what happens if it’s a major job like brakes. More

Took my husbands car in for service this morning there were a couple things that need to be addressed from a previous service I talked with the service manager Ron Austin and he took care of the issue rig were a couple things that need to be addressed from a previous service I talked with the service manager Ron Austin and he took care of the issue right away and had Daniel a Service Writer to write up the issue and they got the car in and out very quickly sometimes things happen and it frustrates you as a customer trusting things will be done right and that is not always the case however issues can always be corrected and because of that I left a satisfied customer More

My contact person was David Anderson. He made my Jessup experience less stressful and pleasant.. it was a challenge for me to drop off my truck because it’s my work truck… whenever I st He made my Jessup experience less stressful and pleasant.. it was a challenge for me to drop off my truck because it’s my work truck… whenever I stressed, David calmly stepped in with solutions backed with actions. He went the extra mile to ensure that I was satisfied. ..and that, means everything! Thank you, David! I am a business owner and he is someone that I would want on my team 👍🏽 More

Jess up always gives great service when working on my Volt. It is much appreciated Volt. It is much appreciated More

Always helpful and professional and provides me with excellent service and communication about my vehicle. I highly recommend! excellent service and communication about my vehicle. I highly recommend! More

Sean always been consistent in handling and taking care of my Cadillac Escalade. Keep up the good, efficient job! Thank you! of my Cadillac Escalade. Keep up the good, efficient job! Thank you! More

David is the most professional service writer with whom I’ve ever worked. His service is exemplary. I’ve ever worked. His service is exemplary. More

Everything was done painfully and Daniel really made everything go alot more smoothly. Ten out of ten, would go again. everything go alot more smoothly. Ten out of ten, would go again. More

Sean is the best! ! He’s so helpful and always takes great care of my car to make sure it’s in perfect condition! ! He’s so helpful and always takes great care of my car to make sure it’s in perfect condition! More