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Jessup Auto Plaza - Service Center

Cathedral City, CA

4.6
1,003 Reviews

1,003 Reviews of Jessup Auto Plaza - Service Center

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May 16, 2025

We appreciate the expertise of the mechanics, but your prices are so outrageous we now only use Jessup for warranty work. David was friendly enough but doesn't go the extra mile. More

by JULIEHOPEDOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Ron
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Sergio was great, very attentive and helpful. Prioritize appointments before walk ins. There were at least 7 cars before us. More

by selina.herrera16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Ron
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Service Writer Leo was professional, and polite. He communicated well. Thanks for good customer service. More

by nessavacation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Machua
May 16, 2025

It was great service. Patrick did an excellent job job in taking care of my truck needs More

by michaelbikerg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Perez
May 15, 2025

Daniel was very cordial and professional. Also want to give a shout out for Sean he was a big help as well in the beginning. Great work gentlemen. Nice to see people working together as a tea More

by danny.telles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tisdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025

Awesome dealership always on top of everything from service to sales a+ service everyone is very professional. More

by Arty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art ILano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

Nelson was a pleasure to work with. They were patient with my wire transfer when I had some problems. The vehicle was gassed up and ready for me when I arrived to pick it up and we we More

by tnrdraper
Recommend Dealer
Yes
Employees Worked With
Nelson Noguera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025

Service department always takes great care of me. Ron is really great! 1 3 4 5 More

by Buster1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stan Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Ron
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

Great customer service- thx Daniel - for your expert advice and insight—I’ll be back— More

by Rico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

I ended up paying over $800 for a car the dealership was unable to repair. More

by Avi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Ron
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Jessup Auto Plaza responded

Avi, thank you for taking the time to share your feedback. I sincerely apologize that your recent service experience fell short of expectations. I would appreciate the opportunity to personally look into the specific details of your visit and work toward making this right for you. Please contact me directly at 760-328-9999 or ronaustin@jessupautoplaza.com at your earliest convenience. Thank you for giving us the chance to resolve this matter. Ron Austin Service Manager