Jessup Auto Plaza - Service Center

Daniel is a great help, he really takes the time to make sure I’m good. sure I’m good. More

Came in on Saturday, April 26th for a basic service appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did not exist. Only two service reps working and waiting on customers, also with appointments. I did not get my vehicle checked in until 8:35AM. No offer if I wanted a Uber/Lyft driver to take me home, as I have done frequently in the past, so I decided to wait for it. At 10:30AM I walked over to the service area, to check the status of my vehicle. As I was waiting in the customer lounge, in a separate building. As I walked out of the customer lounge I saw my truck parked in the pick up area. No one had contacted me that the truck was ready for pick up. As I walked in to the service building there were 8 people in line waiting to get help from the service reps (still 2 reps) as the reps were waiting on 2 other people who were previously waiting in line. Periodically, 2 different women would walk out from the back and go to the coping machine for something they had printed. The women came out of the back room at least 3 times and never offered to help any of us waiting in line. Finally a woman in line walked to the back room and asked the 2 women why they couldn't help all of us waiting in line. The woman who walked to the back room, asking for help, said she was just there to pick up her car. Upon hearing that, I and several other customers said the same thing. We were waiting to pick up our vehicles. At that point, one of the women, working in the back room, came out to help. I must say that this experience was the worst example of customer service to which I was ever exposed. The 2 service reps were doing as much as they could but there was only 2 of them. Management was obviously trying to work mean and lean but that was a terrible management philosophy. This is the second bad experience I've encountered. My previous appointment was to repair my A/C unit. After waiting 5 days for a part my truck was repaired. When I picked it up the inside of the truck had been trashed. The truck had been broken into while being placed in Jessup's back lot with fencing and camera's, but that's another story. More

Always pleased with this dealership. Chris King has a great crew and they are always professional and knowledgeable. Chris King has a great crew and they are always professional and knowledgeable. More

These people are only in it for the money! They will tell you need things done to your cars that don’t! Scam artists at its finest here They will tell you need things done to your cars that don’t! Scam artists at its finest here More

What a kind young man. He fully explained each procedure, fixed the display to my husbands request and guided me to the lounge. He fully explained each procedure, fixed the display to my husbands request and guided me to the lounge. More

Jessup is a very efficient dealership From the sales department to the service department I’ve been very pleased with my experiences department to the service department I’ve been very pleased with my experiences More

Great service need to improve pick up process. Had to wait 17 minutes after being told it was ready Had to wait 17 minutes after being told it was ready More

Sean took excellent care of me and came out to greet and assist me. Interaction was pleasant, efficient and professional. He kept me fully informed assist me. Interaction was pleasant, efficient and professional. He kept me fully informed More

Melissa Gil was very helpful making sure the service was done on my car. She explained everything I needed to know and kept me informed. Thank you😁❤️🚗 done on my car. She explained everything I needed to know and kept me informed. Thank you😁❤️🚗 More

Everyone i had contact with was polite and quick to take care of me. The service was completed in the time they said and they even washed the car. A very happy customer! care of me. The service was completed in the time they said and they even washed the car. A very happy customer! More