Jessup Auto Plaza - Service Center

I have been a longtime customer of Jessup and have used their services for more than 15 years. The dealership has always been professional and the Service Dept staff and work has always been good. The Serv their services for more than 15 years. The dealership has always been professional and the Service Dept staff and work has always been good. The Service Representative, Sean Tisdale, is always friendly, responsive, helpful & courteous. It is always helpful that this dealership offers shuttle service and Sean is very efficient at setting up rides. I am pleased and will continue bringing my GMC into Jessup. Thank you. More

Sean actually remembers me and makes me feel like I’m valued! I appreciate being recognized as an important customer. valued! I appreciate being recognized as an important customer. More

Best service and dealership in Southern California hands down. Jessup family will treat you like family. down. Jessup family will treat you like family. More

$199 diagnostic fee? Too many emails "reminding me" of service someone thinks I need, when I don't need it. Very confusing. I'm told that a third party sends these o Too many emails "reminding me" of service someone thinks I need, when I don't need it. Very confusing. I'm told that a third party sends these out, but it reflects on Jessup. More

Sean Tisdale and Ron are the BEST EVER! !! Love them. They take such great care of me always can’t recommend them enough Lisa Coleman !! Love them. They take such great care of me always can’t recommend them enough Lisa Coleman More

It was a very very good experience. It was timely. Professional all questions answered and the car looked great!! It was timely. Professional all questions answered and the car looked great!! More

I have been waiting over 2 months to get my car fixed and still haven’t got it fixed. Very frustrating still haven’t got it fixed. Very frustrating More

Sean Tisdale is outstanding. He keeps me informed on the progress of the service and makes sure everything is done correctly and timely. He keeps me informed on the progress of the service and makes sure everything is done correctly and timely. More

I came in without an appointment as a tire was losing pressure. Sean discovered a large puncture and replaced the tire immediately. This might not sound like much but I had another tire blow out of me pressure. Sean discovered a large puncture and replaced the tire immediately. This might not sound like much but I had another tire blow out of me some months back (a lot of construction in my neighborhood) and it took all day - as in six hours - to get a new tire for my Lyriq. This time it was immediate. More

The Sales and financial departments are awesome but their auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides himself on. The service people are also sloppy in the quality of work they provided such as Uber drivers being sent to wrong addresses when they scheduled pick ups, vehicles not being cleaned properly and left in the same condition as when brought in, such as muddy footprints being left on the step guard's outside the vehicle and inside the driver’s and passenger flooring, as well as fingerprints being left on the drivers and passenger doors. Also lacking in communication skills on important details about informing you about the update on the service going into a weekend when their service department is closed and they still have your vehicle. I’m very dissatisfied especially when I’ve been proactive in my communication through every appointment and have politely communicated my concerns yet nothing has changed. More