Jessup Auto Plaza - Service Center

At Jessup it seemed the dealer was just trying to make money off of me. I was honest what a mistake I told him my son was driving cross-country and he preceded to say he needed over 12 things done with hi money off of me. I was honest what a mistake I told him my son was driving cross-country and he preceded to say he needed over 12 things done with his 2017 Chevy Camaro. When you have that kind of vehicle one does not need that many things done. Plus, I had my mechanic look at it before I had service done. I guess it’s true dealerships do everything to make as much money as they can. But, the overall jist of it was really bad service especially for a disabled American veteran. He took off 100 bucks but that was nothing compared to the 2700 dollar bill. And he said I needed a belt that was another 250 bucks. Jessup Chevrolet aren’t high on my customer service satisfaction list. Thanks Rickey Bell More

I have been a longtime customer of Jessup and have used their services for more than 15 years. The dealership has always been professional and the Service Dept staff and work has always been good. The Serv their services for more than 15 years. The dealership has always been professional and the Service Dept staff and work has always been good. The Service Representative, Sean Tisdale, is always friendly, responsive, helpful & courteous. It is always helpful that this dealership offers shuttle service and Sean is very efficient at setting up rides. I am pleased and will continue bringing my GMC into Jessup. Thank you. More

Ron and Stan a great! ….they spend the extra time needed to go over every detail. I have had considerable trouble with my LYRIQ. They have been the best thing about the c ….they spend the extra time needed to go over every detail. I have had considerable trouble with my LYRIQ. They have been the best thing about the car. They always have my back and are very very helpful. More

Stan and the crew at Jessup did a great job! Thank you for the great service. Thank you for the great service. More

The Sales and financial departments are awesome but their auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides auto service department personnel who answer the phones lack Professional etiquette and fail to meet the high standards their company founder prides himself on. The service people are also sloppy in the quality of work they provided such as Uber drivers being sent to wrong addresses when they scheduled pick ups, vehicles not being cleaned properly and left in the same condition as when brought in, such as muddy footprints being left on the step guard's outside the vehicle and inside the driver’s and passenger flooring, as well as fingerprints being left on the drivers and passenger doors. Also lacking in communication skills on important details about informing you about the update on the service going into a weekend when their service department is closed and they still have your vehicle. I’m very dissatisfied especially when I’ve been proactive in my communication through every appointment and have politely communicated my concerns yet nothing has changed. More

Our vehicle was in the shop for 10 days. Sergio said it had been cleaned, but when we got home the car was filthy on the outside- front and back windows and roof were covered with a gummy su Sergio said it had been cleaned, but when we got home the car was filthy on the outside- front and back windows and roof were covered with a gummy substance that did not come off in the car wash, and even with personal cleansing by myself, repeatedly, has not come completely off. Where did you park my car while it was being serviced and waiting for parts? Also, this was the third major A/C problem in just over one year- did we buy a lemon? More

$199 diagnostic fee? Too many emails "reminding me" of service someone thinks I need, when I don't need it. Very confusing. I'm told that a third party sends these o Too many emails "reminding me" of service someone thinks I need, when I don't need it. Very confusing. I'm told that a third party sends these out, but it reflects on Jessup. More

It was a very very good experience. It was timely. Professional all questions answered and the car looked great!! It was timely. Professional all questions answered and the car looked great!! More

Hands down the BEST dealership in The Coachella Valley! !! Always friendly and professional staff. I never have a worry because I know that my car is well taken care of and always ready for the road!!!! !! Always friendly and professional staff. I never have a worry because I know that my car is well taken care of and always ready for the road!!!! More

Going to jessup for several years. Service is always prompt and courteous. Compared to other dealerships in the area Jessup is by far the best. Service is always prompt and courteous. Compared to other dealerships in the area Jessup is by far the best. More