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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
7,685 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,685 reviews

March 28, 2022

Made a 8 AM Friday appointment for a 5 hr job, took 5 1/2 days!!!!!! I even supplied them with the service bulletin. More

by dkboy489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
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Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. When our service department receives a request that is outside routine maintenance it is required to see a journeyman tech. Our journeyman techs are currently 3-5 business days out. We are diligently working to improve on our customer wait times and hope that our efforts are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

Mar 29, 2022 -

dkboy489 responded

Should have told me that right off the bat. Service bulletin sys no need to diagnose just replace fluid

Mar 30, 2022 -

Jim Butler Chevrolet responded

Thank you for your reply. We still have to diagnose your vehicle in case there are other issues. It is our responsibility to do our due diligence and insure your vehicle is safe and secure for driving.

March 28, 2022

Had no problems ! Every-one very friendly ! The sale went very smoothly !!! This is the first time to deal with this agency . Very pleased !!!!! More

by fatfreddie1027
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2022 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Freddie! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

March 28, 2022

ALL the staff is friendly, courteous and helpful! Love this place and will continue to purchase vehicles from Jim Butler Chevrolet! More

by sue.lohman1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Huber
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Mar 29, 2022 -

Jim Butler Chevrolet responded

That's great to hear, Sue! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

March 28, 2022

Always great service, all the staff is so friendly and accommodating to your needs and answers any questions you have. More

by diane16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
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Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

March 28, 2022

Bought a new Traverse and without question, working with Caleb was the most flawless purchase my wife and I have ever made. Can't say enough. Thank You! More

by gjstokes
Recommend Dealer
Yes
Employees Worked With
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
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Mar 29, 2022 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

March 27, 2022

Dealer service tech made simple mistake, dealer went above and beyond to make it right, felt taken care of, it was much appreciated More

by Jp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
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Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

March 27, 2022

I have bought my last 3 new Chevrolets from here because they offer the best deals in the area. They also provide great customer relations. More

by householder71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Lindsey Chaney
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Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you so much for your kind words and repeat business! We work hard to have the best possible deals, best team, and best service! We're glad its working. :) Hope to see you for many more vehicles!

March 26, 2022

Had recall done and mirror replaced on my truck. Went off without a problem from start to finish. More

by swest3826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
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Mar 29, 2022 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

March 26, 2022

Advisor was not very kind and didn’t really answer my concerns. I asked about a couple things I was concerned with and he didn’t really seem to want to listen. Also while I was checking in an older man w More

by keunepam
Recommend Dealer
Yes
Employees Worked With
Don’t know who the advisor was no introduction
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Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your experience did not meet your expectations. Frankly, it doesn't meet ours. I will be sure to speak with the service director regarding your concerns. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

March 26, 2022

Everyone I encountered here was very helpful, friendly and kind. The customer service was great. More

by APALMER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

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