First, I should say that unless absolutely unavoidable, I will only work with Mike Johnson for my Service Advisor. I took our Equinox in for a normal oil change and tire rotation. After they inspected the vehicle, Mike let me know there was quite a bit of other work needed (brakes, rotors, tires). Mike explained it all to me, and gave good advice. He worked with Dave the manager to allow a special coupon. As long as I have Mike as my Service Advisor, I am pleased with the results of my service visit.