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Jim Butler Chevrolet

Fenton, MO

4.3
7,699 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,699 reviews

January 10, 2020

Received text from Kayla when returned text to go ahead with filter change informed that you don’t get text messages I didn’t understand More

by streewpcs
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Jan 10, 2020 -

Jim Butler Chevrolet responded

Thank you for bringing this to our attention, Mr. Street! We'll make sure to look in to it and see what the problem is. Thank you for your business & see you next time!

January 10, 2020

Don’t know why I am asked to write another review. I guess they think eventually I will just decide to lie and leave a good review but that’s not going to happen. Sales team is awesome but the service More

by donttreadonme82
Recommend Dealer
No
Employees Worked With
Joe Anatra
Jan 10, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback. The surveys are sent out automatically, regardless of prior responses. You are of course welcome to delete the surveys and not respond if they are an inconvenience to you.

Jan 10, 2020 -

donttreadonme82 responded

Well 3 reviews and two of them are on this same site. This is after I have said do not email me anymore. Our business is over and I will not be back so take me off your email list.

Jan 10, 2020 -

Jim Butler Chevrolet responded

Your email has already been removed. The surveys are sent based on information that is on file at the time of service. Please disregard any future surveys.

January 10, 2020

OUR experienced at Jim Butler was very very pleasant, the sales representative, Matt Vallee, was very professional and met our needs. All questions were answered and we were very very happy. More

by jbarriner
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Matt got the recognition he deserved. Hope to see you again!

January 10, 2020

Treated me like Royalty I just can't say enough good words about how I was treated at the service center, even though they were extremely busy. They were great !!! More

by ketcherside_brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jan 10, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

January 10, 2020

part of the family This was the first time buying a car on my own in my lifetime due to the recent passing of my husband. The salesman made me feel like part of my fami More

by debbie.lawson56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't have his card with me it is in my vehicle but the young man who helped me set up my phone and onstar, Tyler Sparks, Chris Brinley, Ed Kirk
Jan 10, 2020 -

Jim Butler Chevrolet responded

Thank you for your business and your kind review, Debbie! We're so sorry to hear of your husband's passing, but we're very glad our team was able to make sure you felt at home with us. We hope you enjoy your new car for many years to come! Welcome to the Jim Butler Family!

January 09, 2020

Absolutely Perfect This dealership is very organized and very professional, that's way we drive a few extra miles from our location to receive a little better service. More

by EddieJWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug (service dept)
Jan 09, 2020 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

January 09, 2020

Long wait for financing Every aspect of sale was great, except we waited 2 hours to meet with financing. It was a very busy day and once we met with the financer it went qui More

by tjals401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business! We're sorry there was a wait for financing but we're so glad you had an awesome experience otherwise! We hope you enjoy your new vehicle for many years to come!

January 09, 2020

Great dealership but fails to complete the deal after signing the papers. Bought a vehicle and was only given 1 key. When asked for a second one, was told there was no money left in the deal to give More

by don.ashmore
Recommend Dealer
Yes
Employees Worked With
Bennie Cespedes
Jan 09, 2020 -

Jim Butler Chevrolet responded

Thank you for sharing your feedback with us, Don. We're sorry to hear that you were not completely satisfied with your purchasing experience with us. We will speak with your salesperson and see if there is anything we can do to help with the cost of getting a new key. Theresa in our Customer Relations Department will be reaching out to you this afternoon or tomorrow.

January 09, 2020

After making three trips for warranty work, the service department came through for my new truck. So far, all is working well. Keep it up. More

by M
Recommend Dealer
Yes
Employees Worked With
None listed.
Jan 09, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

January 08, 2020

Quick and easy The making of an appointment is quick and easy. The service tech are friendly and always helpful. Service is completed within the timeline given. G More

by taburckhardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 08, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

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