Jim Butler Chevrolet

Friendly service with a bit of a wait even with appointment Everyone you deal with is friendly and courteous. Unfortunately even with an appointment you are going to be waiting over an hour for an oil change a Everyone you deal with is friendly and courteous. Unfortunately even with an appointment you are going to be waiting over an hour for an oil change and tire rotation. My dealings from purchasing through two service appointments has overall been very good. More

My 2019 Equinox buying experience Everyone was very friendly and made sure someone was taking care of me anytime I came to the dealership. My salesman, Brian Ries, made sure I got to l Everyone was very friendly and made sure someone was taking care of me anytime I came to the dealership. My salesman, Brian Ries, made sure I got to look at the vehicles I was interested in. I was not pressured into buying. More

Some good some bad! I was promised a detail on car and now my fog light doesn't work ! Tyler was great and finance director great Chris ! Service and other not so great ! I was promised a detail on car and now my fog light doesn't work ! Tyler was great and finance director great Chris ! Service and other not so great ! Would recommend chris and tyler but if car needs fixing go elsewhere ! Just the truth ! Hugh More

3 hour oil change Had a 10am appointment for a simple oil change. It was 12:45 before I checked out. If I had just walked in, I could see taking a while to fit my car i Had a 10am appointment for a simple oil change. It was 12:45 before I checked out. If I had just walked in, I could see taking a while to fit my car in, but the service department should do better at prioritizing appointments. More

Oil Change/tire rotation The coupon they sent me didn't work because my car uses synthetic. No option to take $10 off or anything like other places offer. Had an appointment a The coupon they sent me didn't work because my car uses synthetic. No option to take $10 off or anything like other places offer. Had an appointment at 4:30 and had to stand in the heat by my car for about 15 minutes before an advisor could see me. Asked if I could wait right inside where it wasn't 100 degrees but was told no. My car wasn't ready until 6:20. Just seems like a long time for the service when I had an appointment. I think they just always over schedule or something because my husband and I both have had the same experiences. Now that I am paying for my oil changes and tire rotations, I see no need to visit the dealer again for this service. It's a waste of my time. More

Justin and Tyler Thank you so much for making everything so easy and fast! I basically only had to sit at the dealership for 20 mins and everything was already done an Thank you so much for making everything so easy and fast! I basically only had to sit at the dealership for 20 mins and everything was already done and completed before my arrival! I absolutely love my Premier Trax and so happy with Justin and Tyler’s work! I will def come back for my next purchase! :) More

War but fun This was a battle. The truck I got is amazing. I wasnt exactly happy with trade in. It was at the bottom of fair. Deal on new truck was perfect. It wa This was a battle. The truck I got is amazing. I wasnt exactly happy with trade in. It was at the bottom of fair. Deal on new truck was perfect. It was my first time buying with Jim Butler so I'll have to wait and see how trade in is in 2 or 3 years. I plan on using them again. Large selection to choose from. More

Warranty Repair Quick, responsive customer service and communicated with me about repairs while my car was in shop. They are all about outstanding service. I definite Quick, responsive customer service and communicated with me about repairs while my car was in shop. They are all about outstanding service. I definitely will go back. More

Poor appointment management 90 minute wait for an oil change is inexcusable, with a scheduled appointment. Time is important to everyone, including the customer. Why have an appo 90 minute wait for an oil change is inexcusable, with a scheduled appointment. Time is important to everyone, including the customer. Why have an appointment? More

New vehicle purchase I gave them what payments I was willing to pay and they made it happen. I really didn't think they could. Didn't leave them with much to work with. Bu I gave them what payments I was willing to pay and they made it happen. I really didn't think they could. Didn't leave them with much to work with. But to my surprise they did. Thanks Brian. I'll be bringing my wife back in a few months for her next vehicle. Art More