Jim Butler Chevrolet

Generally good -there was a tire issue which was overlooked This was my 2nd visit to Jim Butler for service. I had a 7:45 AM appointment on Tuesday, July 9, because I needed to get to the office as soon as poss This was my 2nd visit to Jim Butler for service. I had a 7:45 AM appointment on Tuesday, July 9, because I needed to get to the office as soon as possible. A 7:30 appointment was not available. I arrived about 7:40 AM but did not get checked in until 8:10 or so and was told it would be at least 90 minutes. This made me very anxious as I was hoping to be at the office by 9:00 AM. The rest of my visit went smoothly and my car was ready about 9:30 AM. One of the services which was part of my visit was rotating the tires. On Wednesday night, just before I pulled in my driveway, the low tire pressure came on for the right, front tire. I went to a nearby gas station and added air to 35 psi. By the time I returned home, the tire was down to 26 psi. I knew it would be flat by morning. I got up early to check the tire. It was flat. I called AAA and they sent a service vehicle. The gentleman came out and put the spare on for me. I dropped the flat tire off for repair at my neighborhood mechanic. When I went by after work, the mechanic said there were two leaks in my tire, one fast one (screw) and one slow one. He fixed both of them. I'm positive the slow leak should have been evident when my tires were rotated at Jim Butler on Tuesday morning. That's why my rating was three stars. If you're going to advertise quality service, your technicians need to thoroughly check things, especially the tires. I live alone (widow) and any car issue causes problems, delays to work, etc. More

Very long Appointment for oil change & tire rotation at 3:45pm. Didn't get out until almost 6pm. Not sure what the point of an appointment is when you wait at l Appointment for oil change & tire rotation at 3:45pm. Didn't get out until almost 6pm. Not sure what the point of an appointment is when you wait at least an hour after to even start working on the vehicle. And the sticker in the windshield wasn't even changed to the updated mileage for the next oil change. More

My review I got a good car , from a good salesman , at a good price. What more can a person ask for? It was a nice experience. I got a good car , from a good salesman , at a good price. What more can a person ask for? It was a nice experience. More

Excellent! Everyone is very professional at Jim Butler Chevrolet. Tyler Sparks made the whole process easy for us. I highly recommend him if you’re in the market Everyone is very professional at Jim Butler Chevrolet. Tyler Sparks made the whole process easy for us. I highly recommend him if you’re in the market for a new vehicle! More

Satisfied Consumer Genuine interest in customer's satisfaction. Went over the top with making the purchase a nice experience. Very busy dealership that has not lost the Genuine interest in customer's satisfaction. Went over the top with making the purchase a nice experience. Very busy dealership that has not lost the "touch" . More

Oil change, tire rotation, State Inspection I have 3 free oil change coupons for a different Chevy dealership. When I traded my old truck in on the one I bought from Jim Butler, my salesman told I have 3 free oil change coupons for a different Chevy dealership. When I traded my old truck in on the one I bought from Jim Butler, my salesman told me that Jim Butler would honor them. When I used up my free oil changes that came with mt truck I planed on using them. On my last visit to Jim Butler, I told my service adviser that I had forgotten coupons I had for free oil changes. He told me that they would honor them on my next visits. When I was at Jim Butler on Saturday, my service adviser told me that he couldn't apply a coupon from a different dealership. I explained to him what I was told. He said that he would talk to the service Manager on Monday and get back to me. Today is Thursday, and I still haven't heard from anyone about this. So needless to say I am not very happy that I was misled. More

Salesman David was awesome as was Stacy David Wucher and Stacey Thornton done a great job taking care of us. Both done an awesome job. The new track is fantastic! I was very happy dealing wi David Wucher and Stacey Thornton done a great job taking care of us. Both done an awesome job. The new track is fantastic! I was very happy dealing with Jim butler Chevrolet. More

Fast and Freindly Everything went smooth and quicker than I anticipated. Kim was very friendly! Scott helped with setting up the appointment and was very courteous as u Everything went smooth and quicker than I anticipated. Kim was very friendly! Scott helped with setting up the appointment and was very courteous as usual. More

Informative I got a call everyday with an update and was offered transportation if necessary. It is very organized so the customer does not have a long wait I got a call everyday with an update and was offered transportation if necessary. It is very organized so the customer does not have a long wait More

Very nice experience with friendly people This dealership had very good pricing and deals. Everybody was overly friendly and helpful. I could not believe the deals that they had on the truck t This dealership had very good pricing and deals. Everybody was overly friendly and helpful. I could not believe the deals that they had on the truck that I purchased. More