Jim Butler Chevrolet

Unbelievable Told me a piston in my NEW Chevy Cruise that isn't even a year old has engine problems. Did not offer additional warranty on the rebuilt engine. Bro Told me a piston in my NEW Chevy Cruise that isn't even a year old has engine problems. Did not offer additional warranty on the rebuilt engine. Brought the car from this dealership what a joke don't but anything from these clowns. More

waste of money went to dealership with the hope of finding what is wrong why car would start occasionally. i am a certified master tech for diesel trucks not cars. i went to dealership with the hope of finding what is wrong why car would start occasionally. i am a certified master tech for diesel trucks not cars. i had checked the basics, fuel pressure , codes, etc. explained to dealership that i had already done this. problem was intermittent with no codes. was told that care was out of crank and cam timing (should have code for cam and crank correlation). no codes. said car had multiple issues because service manager used to work on these. car ran fine until a week ago. dealership said they only spent on hour on it. problem is they are paid flat rate and cant make any money on diagnosing vehicle. they look for codes so that they can make quick easy money. overpriced for the service they provide. its pretty bad when a dealership boasts about being certified and can only give this kind of results. don't waste your time. More

Cannot recommend I'm giving this dealership 2 stars for one reason only- I feel like I paid a fair price for the car. That's a big deal, Which begs the question- why I'm giving this dealership 2 stars for one reason only- I feel like I paid a fair price for the car. That's a big deal, Which begs the question- why would a dealership screw up an otherwise positive experience with under-handed sales and financing practices? Here are the positives: 1- They didn't haggle with me on the price of the car. I got a good deal, no question. 2- It was a no-nonsense transaction- I walked in, said yes to the car, and the ball started rolling. 3- After the purchase, the service department made good on some work that was promised at the time of the sale, and did a very good job. Here are the negatives: 1- I was considering a car at another dealership- my first choice in color. The salesman told me he had online access to any car at any chevy dealership in the area- he told me other car I was considering was no longer available- leading me to believe it had been sold. The next morning I got a call from the competing dealership- asked why I didn't stop by and if I was still interested. I told them what happened, that I was lead to believe the car had been sold. The car, I learned, had not been sold, and was still available. 2- The interest rate offered on the car was awful- 5.77% especially considering my credit is perfect. That didn't matter to me, because i wanted to be done with the transaction, and I had every intention of re-financing the car anyway at a much more competitive rate anyway. I was at that point the finance guy told me I would have to wait until after I made the first 4 payments on the loan before I could refinance. Odd, I thought. But we were almost done and was pretty sure he was trying to mislead me. The next day I read through the contract and there was no restriction or early pay-off penalty whatsoever, as I suspected. Suffice it to say I refinanced the loan at 1.45% within just a few days after the purchase/ I kept the payment the same, but decreased the term of the loan by 2 years and saved over $14,000 in interest charges. 3- I was persuaded to by an after market add-on. I wasn't sure I wanted it, but was assured I could change my mind and get a full refund if I changed my mind. When I read over the paperwork a few days late, sure enough it confirmed what the finance guy told me, so long as the add-on had not been applied. It was at this point that I noticed the finance guy had indicated on the paperwork that the add-on was installed the same day I purchased the car. Underhanded and shady move by the finance guy? Without a doubt. And act of stupidity on my part to trust the finance guy? ABSOLUTELY. Am expensive mistake on my part and I should have known better. I hold myself fully accountable for everything that happened. In my defense, I didn't think I gave them any reason to take advantage of me. They offered what I thought was fair price and I agreed to pay it. It was a simple transaction and in my mind, a win-win for both parties. Apparently not. I guess I will never think like a car dealer nor quite understand why some choose to take advantage of their customers. I hope that I never do. . . More

Part changers!!!! We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and then $350 when they claimed to have fixed the real issue. I WILL NEVER BUY A CAR FROM JIM BUTLER EVER AGAIN!! Im starting to think I was sold a lemon. Based on the other reviews they arent very reputable in any area. Wish I would have read these before my purchase. Id like to give them no stars, but then they wont accept my review. More

Difficult to work with From the time the finance manager tried to over charge me for my new car to the sales lady Beth who tried to deny the price agreement, she tried to ov From the time the finance manager tried to over charge me for my new car to the sales lady Beth who tried to deny the price agreement, she tried to overcharge me by $1,000 as did Eric. to them sending me the wrong title paperwork. To the consistent problems with the radio to the dash noise to the total denial they would be able to fix the radio. i have little to nothing positive to say about this dealership. I was told the only way they could fix my radio was if they were to see it while the radio was malfunctioning. That's not feasible for me to stop what I'm doing and drive across town or possibly from out of town to the dealership to have them look at my radio. They also wanted me to leave it for them so they could have a senior citizen drive my car around throughout the day and try to replicate the problems with the radio. The radio acted up sporadically over several months. It's not as if it happened every day. They showed no desire to fix it. Even though I showed them a video of it while it was happening. That was not enough. I would never recommend them at all. More

Refusal to Rectify Mistakes and Miscommunications My truck didn't start after work, so I contacted to nearest reputable dealership to get it towed in and serviced. It was just the starter, so I assume My truck didn't start after work, so I contacted to nearest reputable dealership to get it towed in and serviced. It was just the starter, so I assumed it would be a quick, painless fix. The customer service representative said they contracted towing to a local company, so I contacted the towing company and arranged a tow. Then, I called in and spoke with the customer service rep again to confirm it was on its way and give information about the vehicle and myself. She said that it would be looked at the following morning. Approximately an hour later, Jim Butler's automotive service department called me to confirm that they had received it and get more information. At no point in this process did any member of Jim Butler's team state or even imply that there could be any issue working on the vehicle. At 6 p.m. the following evening, a member of the automotive service team called to say that he didn't think they could work on it. After I inquired why, he stated that it was a Ford and that it could require tools that they didn't have. I explained that I had spoken with two employees and that they had not raised any concerns of mentioned any problems despite having full knowledge that it was both a Ford and a diesel. The service employee then said that he would speak to his manager about the situation and call me when they had figured it out, but emphasized that Jim Butler typically does not work on vehicles not sold on their lot unless they are Chevrolets. At 10 a.m. the next morning, the service manager for Jim Butler called me and said that I should get the vehicle towed to a Ford dealership because Jim Butler couldn't work on it. He offered to diagnose it for $135, which wouldn't have been an issue except he explicitly stated that Jim Butler most likely couldn't perform the repair, even if it was as simply as a starter, because it would require special tools being a diesel and a Ford. For around twenty minutes, we went in circles as I explained that nobody had pointed to any problems or else I would've just had it taken elsewhere to begin with. He stated directly that it was my fault for not having it towed to Ford in the first place and refused to pay the second tow bill to get it taken to a dealership that could guarantee their ability to perform a repair. Furthermore, regardless of the miscommunications between employees and myself, he refused to waive the diagnosis fee to ascertain if it was plausible to repair at Jim Butler. Under normal circumstances, this request would be ludicrous, but considering the lack of competence and knowledge of the service department's capabilities, is it so unreasonable? No workers communicated any potential issues, included a member of the service department, and the service manager refused to correct their mistakes by either having the vehicle towed to another location or inspecting the vehicles to determine whether they could fix it. This cost me two days as well as an additional $80 for the second tow bill to a diesel shop that fixed the starter within an hour of the truck arriving. All in all, disappointing doesn't begin to describe the total lack of customer service and ineffective communication between departments and employees; a far better descriptor is negligent. The silver lining is that the first two employees I spoke with, the customer service rep and the auto service gentleman who confirmed delivery, were incredibly polite. Albeit, they told me to ship over a vehicle Jim Butler's service department may or may not have had the ability to repair. More

Don't let you know what is going on. They ordered a part without telling me. I didn't have to pay for it, but it is nice to know before something is ordered. They are poor at explanatio They ordered a part without telling me. I didn't have to pay for it, but it is nice to know before something is ordered. They are poor at explanations. More

THANK YOU!!!! I really appreciate what you all have done for me, you have a really great team there & got me into the vehicle I wanted. Customer service was great! I really appreciate what you all have done for me, you have a really great team there & got me into the vehicle I wanted. Customer service was great! I was very sad when I walked into your dealership knowing I had been screwed by a previous dealership but you guys turned my frown into a smile & talked to me as if I been knowing all of you for years. THANK YOU SO MUCH!!!!! T.Parker More

Vague salesmanship, poor customer service. I was clear that I wanted to stay around$300/ month payment and was lead to believe that they were going to make that happen. Imagine my disbelief whe I was clear that I wanted to stay around$300/ month payment and was lead to believe that they were going to make that happen. Imagine my disbelief when my payment options ranged from $560/month to $430/month. I was backed against a wall and needed a car so I signed paperwork. Within hours of taking home a car I let my salesman know I needed to bring the car back and he said bring it back Monday to discuss options. I told him I wanted to return it! In Monday I was told I couldn't return the car even though the deal had not even been funded yet? All these people want is your money. They don't care if they screw you over and ruin your family with two kids, all they care about is another sale to notch up! Stay away! These are the worst customer service people I have ever dealt with. More

Wonderful Buying Experience from a Dealership I just want to say Mike Hinney and Megan were the best two individuals that I've worked with. Megan got me started on phone and I'm from south Louisa I just want to say Mike Hinney and Megan were the best two individuals that I've worked with. Megan got me started on phone and I'm from south Louisana. She worked on my deal with Mike and got me a fair trade and I real fair deal on my 2013 ZL1 Camaro. Mike handled all my questions and got me answers in a timely manner. Mike went out his way to make this deal work and make sure I got what I ask for. Hats off to them both. I loved the dealership and I love the car. Thanks again from Gerald F in south Louisiana. I would buy from these people again. More