Jim Butler Chevrolet

Fixed my tire I took my truck to Jim Butler Chevrolet because my tire kept going flat. Kim and George diagnosed the problem really quick. A nail was stuck on my sid I took my truck to Jim Butler Chevrolet because my tire kept going flat. Kim and George diagnosed the problem really quick. A nail was stuck on my sidewall. They put a new tire on and I was out in less than an hour. Thank you for being so courteous and professional. It put me at ease. More

Overall experience The service department was excellent. They got me in and out fast. George answered all my questions. Kim was my service advisor. I was in for my Soni The service department was excellent. They got me in and out fast. George answered all my questions. Kim was my service advisor. I was in for my Sonic. More

Unsatisfied customer I brought my 2000 Blazer in to have a part that I supplied to be installed and programmed. I dropped my car off Thursday evening and did not get a cal I brought my 2000 Blazer in to have a part that I supplied to be installed and programmed. I dropped my car off Thursday evening and did not get a call until 3:20pm to let me know my car was finished. I go to pick up my car, pay and go get my car just to find out my part had not been installed. No real explanation on why it would not program, but I feel they didn't really put any effort into trying, due to the fact I saw a note written on the work order for the technician to " don't waste more than an hour trying to program" signed Bill. This dealership does not seem to want to go the extra mile for customers. More

Service Went in for an oil change, tire rotation and multi point inspection. My tire pressure was 27 pounds because I have a nail in my tire. To test that the Went in for an oil change, tire rotation and multi point inspection. My tire pressure was 27 pounds because I have a nail in my tire. To test that they really do the multi point inspection I did not say a word to see if they found it. Well an hour and a half later they come tell me my car is ready, I ask the guy did they find the nail he tells me no they do not check for nails in tires. Well my understanding is a multi point inspection means they check the tires for damage would this not be damage? Not Confident that they truly take the time to inspect the car. This is my 3rd car I have bought from them and all my service has been done at the dealership. This will be the last car I buy from Jim Butler. Kimberly Amrein More

Excellent Customer Service and Friendly From start to finish Salesman Troy and Finance Mgr Mike L got the deal we wanted. No games and not pushy. Will Work with you. From start to finish Salesman Troy and Finance Mgr Mike L got the deal we wanted. No games and not pushy. Will Work with you. More

Unbelievable Told me a piston in my NEW Chevy Cruise that isn't even a year old has engine problems. Did not offer additional warranty on the rebuilt engine. Bro Told me a piston in my NEW Chevy Cruise that isn't even a year old has engine problems. Did not offer additional warranty on the rebuilt engine. Brought the car from this dealership what a joke don't but anything from these clowns. More

waste of money went to dealership with the hope of finding what is wrong why car would start occasionally. i am a certified master tech for diesel trucks not cars. i went to dealership with the hope of finding what is wrong why car would start occasionally. i am a certified master tech for diesel trucks not cars. i had checked the basics, fuel pressure , codes, etc. explained to dealership that i had already done this. problem was intermittent with no codes. was told that care was out of crank and cam timing (should have code for cam and crank correlation). no codes. said car had multiple issues because service manager used to work on these. car ran fine until a week ago. dealership said they only spent on hour on it. problem is they are paid flat rate and cant make any money on diagnosing vehicle. they look for codes so that they can make quick easy money. overpriced for the service they provide. its pretty bad when a dealership boasts about being certified and can only give this kind of results. don't waste your time. More

Cannot recommend I'm giving this dealership 2 stars for one reason only- I feel like I paid a fair price for the car. That's a big deal, Which begs the question- why I'm giving this dealership 2 stars for one reason only- I feel like I paid a fair price for the car. That's a big deal, Which begs the question- why would a dealership screw up an otherwise positive experience with under-handed sales and financing practices? Here are the positives: 1- They didn't haggle with me on the price of the car. I got a good deal, no question. 2- It was a no-nonsense transaction- I walked in, said yes to the car, and the ball started rolling. 3- After the purchase, the service department made good on some work that was promised at the time of the sale, and did a very good job. Here are the negatives: 1- I was considering a car at another dealership- my first choice in color. The salesman told me he had online access to any car at any chevy dealership in the area- he told me other car I was considering was no longer available- leading me to believe it had been sold. The next morning I got a call from the competing dealership- asked why I didn't stop by and if I was still interested. I told them what happened, that I was lead to believe the car had been sold. The car, I learned, had not been sold, and was still available. 2- The interest rate offered on the car was awful- 5.77% especially considering my credit is perfect. That didn't matter to me, because i wanted to be done with the transaction, and I had every intention of re-financing the car anyway at a much more competitive rate anyway. I was at that point the finance guy told me I would have to wait until after I made the first 4 payments on the loan before I could refinance. Odd, I thought. But we were almost done and was pretty sure he was trying to mislead me. The next day I read through the contract and there was no restriction or early pay-off penalty whatsoever, as I suspected. Suffice it to say I refinanced the loan at 1.45% within just a few days after the purchase/ I kept the payment the same, but decreased the term of the loan by 2 years and saved over $14,000 in interest charges. 3- I was persuaded to by an after market add-on. I wasn't sure I wanted it, but was assured I could change my mind and get a full refund if I changed my mind. When I read over the paperwork a few days late, sure enough it confirmed what the finance guy told me, so long as the add-on had not been applied. It was at this point that I noticed the finance guy had indicated on the paperwork that the add-on was installed the same day I purchased the car. Underhanded and shady move by the finance guy? Without a doubt. And act of stupidity on my part to trust the finance guy? ABSOLUTELY. Am expensive mistake on my part and I should have known better. I hold myself fully accountable for everything that happened. In my defense, I didn't think I gave them any reason to take advantage of me. They offered what I thought was fair price and I agreed to pay it. It was a simple transaction and in my mind, a win-win for both parties. Apparently not. I guess I will never think like a car dealer nor quite understand why some choose to take advantage of their customers. I hope that I never do. . . More

Part changers!!!! We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and then $350 when they claimed to have fixed the real issue. I WILL NEVER BUY A CAR FROM JIM BUTLER EVER AGAIN!! Im starting to think I was sold a lemon. Based on the other reviews they arent very reputable in any area. Wish I would have read these before my purchase. Id like to give them no stars, but then they wont accept my review. More

Difficult to work with From the time the finance manager tried to over charge me for my new car to the sales lady Beth who tried to deny the price agreement, she tried to ov From the time the finance manager tried to over charge me for my new car to the sales lady Beth who tried to deny the price agreement, she tried to overcharge me by $1,000 as did Eric. to them sending me the wrong title paperwork. To the consistent problems with the radio to the dash noise to the total denial they would be able to fix the radio. i have little to nothing positive to say about this dealership. I was told the only way they could fix my radio was if they were to see it while the radio was malfunctioning. That's not feasible for me to stop what I'm doing and drive across town or possibly from out of town to the dealership to have them look at my radio. They also wanted me to leave it for them so they could have a senior citizen drive my car around throughout the day and try to replicate the problems with the radio. The radio acted up sporadically over several months. It's not as if it happened every day. They showed no desire to fix it. Even though I showed them a video of it while it was happening. That was not enough. I would never recommend them at all. More