Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Butler Chevrolet
Fenton, MO
7,678 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,678 reviews
November 29, 2018
"Amazing" Casey, Mike and Alex are great. Got a new car, which I did not think would be possible. If you are looking to trade or buy I recommend anyone to go h Casey, Mike and Alex are great. Got a new car, which I did not think would be possible. If you are looking to trade or buy I recommend anyone to go here first. More
by sunflourpetal
Verified CustomerEmployees Worked With
Kelly Smith via Email, Casey Burns, Alex Cox, Mike Brewer
November 29, 2018
Oil change, tire rotation No issues, Vehicle done when stated, work completed satisfactory. Did not push additional service processes. Vehicle report was complete and detaile No issues, Vehicle done when stated, work completed satisfactory. Did not push additional service processes. Vehicle report was complete and detailed. Service rep provided plausible explanation of vehicle owner concerns on road noise heard. More
by salvatore.cira
Employees Worked With
Mike Johnson
November 28, 2018
Really fast The entire process took mayby 3 hours. Brian was able to quickly help me pick a car, conveniently it was almost right outside so i could test it immed The entire process took mayby 3 hours. Brian was able to quickly help me pick a car, conveniently it was almost right outside so i could test it immediately. After a quick loop it was wam bam done. The only lomg part was waiting on them to finish cleaning it but i cant bkame them for wanting to make it spotless. Only issue is it didnt. Come with the floormats but brian is working hard on getting them More
by claytonahayes
November 28, 2018
Another happy customer from the service department I truly appreciate how all the women treat me when I have my truck serviced at the dealership. I especially appreciate Kyla with all the help she give I truly appreciate how all the women treat me when I have my truck serviced at the dealership. I especially appreciate Kyla with all the help she gives me. I can only hope the next time I need to purchase a vehicle I can work with women from the service department. Anytime I deal with sales it's just a big nightmare More
by 2014h22swap
Employees Worked With
Tyler Sparks, Alex Cox
November 28, 2018
Oil Change Good service, they seemed very busy but very polite. The service took a little bit, but they told me it would and was worth wait. Good service, they seemed very busy but very polite. The service took a little bit, but they told me it would and was worth wait. More
by trk5366
Employees Worked With
Mike Brewer, Bryan Steele
November 28, 2018
Not the best experience this time. The service writer suggested that the air filter should be changed with the oil change. We were shocked at the cost of the labor for changing the air The service writer suggested that the air filter should be changed with the oil change. We were shocked at the cost of the labor for changing the air filter when we went to pay. The service writer should have explained the cost. More
by mira112959
Employees Worked With
Douglas Kutcher-Service adviser
November 28, 2018
My experience was OK, had no problems. The waiting area is nice and clean. It was the day after the holiday so it was very busy. So I had a 90 minute wait time. The waiting area is nice and clean. It was the day after the holiday so it was very busy. So I had a 90 minute wait time. More
by hinchsharon
November 28, 2018
Terrible customer service I had an appointment scheduled for the morning of 11/19/2018, dropped off my vehicle with the assumption my vehicle would be headed into service the d I had an appointment scheduled for the morning of 11/19/2018, dropped off my vehicle with the assumption my vehicle would be headed into service the day of the appointment as anyone would figure, I was wrong. I was told it would be another 2 days before my vehicle would be serviced. I was very confused as I didn't understand what the point of dropping my vehicle off that day was then, as that's the purpose of the appointment. Of course I need a vehicle as it was a holiday weekend coming up, so I had to get a rental for those 2 days. 2 days pass and I received a call on 11/21/18 to my disappointment to let me know the service department didn't have the part in stock and it would be an additional 2 days I would be charged for the rental. At this point I don't feel I should be held accountable for the rental charge, it is not the customers fault that the part isn't in stock. Another 2 days pass and I receive another call on 11/23/18 informing me my car wouldn't be done until the following Monday after I was told it would be done before the weekend. Again, I'm required to pay for the rental for another 2 days that I shouldn't . At this point I've reached the point I will never recommend this dealership to anyone. I was charged 4 extra days for a rental that I don't feel I should have had to pay for. The customer should not be held accountable for circumstances created by the dealer. Terrible customer service. More
by rovanne_d
Employees Worked With
Kayla
November 28, 2018
I had some issues with my Traverse after the warranty ran out. I luckily had an extended warranty but were unsure if the service would be covered. Butler service employees got everything covered and that wa out. I luckily had an extended warranty but were unsure if the service would be covered. Butler service employees got everything covered and that was very helpful. They have been the best dealership I've had for service More
by slinkard1
Employees Worked With
November 28, 2018
Awesome Jim butler helped me out of a bad situation with my previous car and got me in to a new one with no problems. Salesperson Kurt is the Best highly rec Jim butler helped me out of a bad situation with my previous car and got me in to a new one with no problems. Salesperson Kurt is the Best highly recommend him. More
by ptowngamer99
Employees Worked With
Alex Cox, Chris Brinley
