Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Butler Chevrolet
Fenton, MO
7,683 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,683 reviews
November 28, 2018
Not the best experience this time. The service writer suggested that the air filter should be changed with the oil change. We were shocked at the cost of the labor for changing the air The service writer suggested that the air filter should be changed with the oil change. We were shocked at the cost of the labor for changing the air filter when we went to pay. The service writer should have explained the cost. More
by mira112959
Verified CustomerEmployees Worked With
Douglas Kutcher-Service adviser
November 28, 2018
My experience was OK, had no problems. The waiting area is nice and clean. It was the day after the holiday so it was very busy. So I had a 90 minute wait time. The waiting area is nice and clean. It was the day after the holiday so it was very busy. So I had a 90 minute wait time. More
by hinchsharon
November 28, 2018
Terrible customer service I had an appointment scheduled for the morning of 11/19/2018, dropped off my vehicle with the assumption my vehicle would be headed into service the d I had an appointment scheduled for the morning of 11/19/2018, dropped off my vehicle with the assumption my vehicle would be headed into service the day of the appointment as anyone would figure, I was wrong. I was told it would be another 2 days before my vehicle would be serviced. I was very confused as I didn't understand what the point of dropping my vehicle off that day was then, as that's the purpose of the appointment. Of course I need a vehicle as it was a holiday weekend coming up, so I had to get a rental for those 2 days. 2 days pass and I received a call on 11/21/18 to my disappointment to let me know the service department didn't have the part in stock and it would be an additional 2 days I would be charged for the rental. At this point I don't feel I should be held accountable for the rental charge, it is not the customers fault that the part isn't in stock. Another 2 days pass and I receive another call on 11/23/18 informing me my car wouldn't be done until the following Monday after I was told it would be done before the weekend. Again, I'm required to pay for the rental for another 2 days that I shouldn't . At this point I've reached the point I will never recommend this dealership to anyone. I was charged 4 extra days for a rental that I don't feel I should have had to pay for. The customer should not be held accountable for circumstances created by the dealer. Terrible customer service. More
by rovanne_d
Employees Worked With
Kayla
November 28, 2018
I had some issues with my Traverse after the warranty ran out. I luckily had an extended warranty but were unsure if the service would be covered. Butler service employees got everything covered and that wa out. I luckily had an extended warranty but were unsure if the service would be covered. Butler service employees got everything covered and that was very helpful. They have been the best dealership I've had for service More
by slinkard1
Employees Worked With
November 28, 2018
Awesome Jim butler helped me out of a bad situation with my previous car and got me in to a new one with no problems. Salesperson Kurt is the Best highly rec Jim butler helped me out of a bad situation with my previous car and got me in to a new one with no problems. Salesperson Kurt is the Best highly recommend him. More
by ptowngamer99
Employees Worked With
Alex Cox, Chris Brinley
November 27, 2018
Fast,helpful, professional. Not used to this kind of service at auto dealerships. I was very impressed with service departments smooth and polite operation. Best experience with Not used to this kind of service at auto dealerships. I was very impressed with service departments smooth and polite operation. Best experience with a servuce department ever for me More
by wheelsuprsw
Employees Worked With
John Zensen
November 26, 2018
Wonderful experience I told them the basic "wants" for a used car, and within moments, several selections were on the computer screen for me! No walking around the lot in I told them the basic "wants" for a used car, and within moments, several selections were on the computer screen for me! No walking around the lot in the cold peeking in windows. After only a few minutes, I was out on a test drive. More
by cecilialsprecher
Employees Worked With
Donnie Reckert
November 26, 2018
Awesome Extremely good service, I love this place ! I would recommend this dealership to anyone! Everyone is friendly and helpful , and they also make you fee Extremely good service, I love this place ! I would recommend this dealership to anyone! Everyone is friendly and helpful , and they also make you feel so welcome. More
by breag25
Employees Worked With
Mike Johnson
November 26, 2018
Stress Free First new vehicle purchase in 18yr...enjoyabe, stress free and great selection. I have had Ford vehicles most of my life but definetly a Chevy man no First new vehicle purchase in 18yr...enjoyabe, stress free and great selection. I have had Ford vehicles most of my life but definetly a Chevy man now More
by sp6164
November 24, 2018
Above and beyond I had a recall for my truck, but due to my work schedule, I wasn't able to have it taken care. I spoke with a tech (Mike) and he told me to call. In I had a recall for my truck, but due to my work schedule, I wasn't able to have it taken care. I spoke with a tech (Mike) and he told me to call. Instead of my calling, he spoke to Kim, service advisor, and she took care of obtaining my truck, fixing the recall and returning my truck...unbelievable service!! Thank you!! More
by jimilover59
